-
March 2024 by Caleb White
Josh the GM goes above and beyond for customers.
-
March 2024 by Shadon Hadley
Worst phone customer service EVER! I called yesterday afternoon around 4pm and the guy who answered the phone was very unprofessional. I asked about renting a pickup truck and a trailer and as a was trying tell him what type of trailer he rudely said “we ain’t got no trucks “ and hung up the phone before I could even say what date I wanted to rent or completely say the type of trailer. This location is the closest to us but I will NEVER use them again when in need of any services. I immediately called back and ended up getting the call center and booked with a location that’s further away from me for the day I wanted which is this Saturday. I also told my husband where I ended up doing rental since he told me to make sure I booked it there since he had a hitch put on his car there back in January so he wasn’t happy after I explained what happened. I guess location convenience isn’t the best
-
March 2024 by Emily Almanza
Went this morning to fill a few propane tanks and Jessie was INCREDIBLY helpful and friendly! Made the process very smooth and I will definitely be back to this location.
-
February 2024 by Jose Garcia
POS owner/manager has no customer service skills. Bought two tanks of propane for over $100, 5 min before closing and tells me to come earlier next time and pushes me out the door. Not getting business from me ever again!
-
October 2023 by Linda L. Garza
We always rent a van to move our photobooth from place to place.
-
July 2023 by Jelissa A.
We came to drop off at truck at 9:40something we never were able to find the drop off box. My husband who rented the truck was trying to talk with him and he was profiling my husband and even started to record us and say " we got you on cameras..." he was recording my husband doing absolutely nothing but trying to return their keys since we rented their truck earlier today. My husband was even calling him"sr" and being very respectful, we should had stayed and called the police on him because of how rude and profiling my husband. We don't know his name but my husband thinks he is the manager. Racist mean dude. PUT THE DROP OFF BOC WHERE CUSTOMERS CAN SEE IT AND FIND IT!!!!!!!!!!!!! Racist location! Be careful you all. I wish I could give you zero starts.
-
June 2023 by Daniel Ackerman
Bad service the manager told the girl that was helping me to stop wasting her time with me cause asking questions
-
April 2023 by Nickole Johnson
Heidi was very professional and helpful. She answered all of my questions and concerns patiently and knowledgeably. I’m so grateful for her support. Thank you! I will be back to this location for my next hauling project.
-
April 2023 by Julissa Espinoza
Would recommend this place it has really nice customer service. I didn’t catch the hispanic guys name but he helped me put the boxes on my car and was really patient with all the questions I asked.
-
April 2023 by Gerald
It was a busy afternoon. I waited patiently to get the key after I checked in online. Caleb helped me out and he became extremely rude when he explained to me about their policy to return the trucks to the same location. I felt very irritated and disrespected. He seemed to has a lack of common sense and he seemed to be somehow especial. I didn’t want to confront him but at the end I told him to calm down and I acknowledged him about how rude he was acting. There was no need for his behavior. Ironically thing, the store manager or assistant manager witnessed everything and she didn’t said a word. Also, he needs more training checking in the customers Although I checked in online, he still checked me in at the front desk like if I haven’t already done it online. I never had that issue at the other locations. There’s no point to check in online if we have to check in again at the front desk. Also, while I was waiting, they skipped me to help someone that was dropping back his rental truck. Two important things, I liked the way the manager took care of me when I called to modified my reservation. She was very polite and attentive. Two, I got there one minute before they closed to return the truck I rented and Mr Lamb didn’t hesitate to helped me out.
-
April 2023 by Elroy Edwards III
My mother n law needed a truck to move last minute. We have always had to wait a long time to check out a truck but this particular location was super fast and the lady that helped my mom by the name Heidi was very professional and quick. We were able to make it to the leasing office before they opened which was a concern. If you need a good uhaul location very fast and professional ?? this is the place to go. Ask for a lady named Heidi! She gave us outstanding great service ??!
-
March 2023 by Projects with Panda
The very best uhaul location! We won't go anywhere else :) Ryan, Hedi and Caleb are the best! Thank yall
-
September 2022 by G A
This was my first time using a U-Haul.I started the process online, but eventually got stuck somewhere in the middle, so I came in and spoke with the representatives.The workers were very nice and professional, and they have answered all of my newbie questions.after about 10 minutes, I got my keys and I was on my way.Pricewise it is around $20 per day, and every mile you drive is somewhere around a 1$ per mile, plus you need to return the car with the same amount of fuel you have received it in.The car I have received was pretty brand new with around 11,000 miles on it. It was clean. The AC worked well and it had a total of 3 outlets to charge your electronics.The only thing I did not like about the car is the miles per gallon ratio. Which for me driving on a highway I had around 25 miles per gallon. This might be normal, but I am just used to be driving small cars with somewhere between 40 and 50 miles per gallon...I might come again next week for renting one of the trucks, so that means I was satisfied with the service.Therefore I would recommend for whom ever is looking for renting a van or a truck to try it out.
-
September 2022 by Jon Litt
Use caution when buying bulk boxes. They seem to short each bundle in quantity. Also when charging for the boxes, they try to charge for the individual unit price, not bulk price. Asked Randy the General Manager about it and he seemed said he does not know and whatever the price is in their computer then that is what it it, regardless of the signage. Use caution here. Did not feel right and I canceled the transaction. But trailer rental was fine.
-
August 2022 by G A (TheFamous)
This was my first time using a U-Haul.I started the process online, but eventually got stuck somewhere in the middle, so I came in and spoke with the representatives.The workers were very nice and professional, and they have answered all of my newbie questions.after about 10 minutes, I got my keys and I was on my way.Pricewise it is around $20 per day, and every mile you drive is somewhere around a 1$ per mile, plus you need to return the car with the same amount of fuel you have received it in.The car I have received was pretty brand new with around 11,000 miles on it. It was clean. The AC worked well and it had a total of 3 outlets to charge your electronics.The only thing I did not like about the car is the miles per gallon ratio. Which for me driving on a highway I had around 25 miles per gallon. This might be normal, but I am just used to be driving small cars with somewhere between 40 and 50 miles per gallon...I might come again next week for renting one of the trucks, so that means I was satisfied with the service.Therefore I would recommend for whom ever is looking for renting a van or a truck to try it out.
