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October 2025 by The Council
Electra solved my problem due to my own foolish choice to not verify the address before pick up and I came too far out. She still got me what I needed and made me feel completely taken care of. She exemplifies the essence of customer service. She needs to be the corner stone that all employees conduct them selves. A huge shout out to her and helping this stressful situation. Thank you again Electra and God bless you!!!
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June 2025 by J Leng
In this day and age, what I found at this U-Hual was surprisingly good customer service. The manager there (Josh?) went above and beyond to help get my vehicle back to me and on my way earlier than expected. That made me day much easier. And now I can easily tow my gear in a trailer freeing up room for my hound dogs to ride with me in the SUV! THANK YOU U-Hual!
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January 2025 by Cactus Jack
it was done on the day it was scheduled to be done and also we like they way we were treated by the entire staff.
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October 2024 by Gmiel Jones
Mobile check out was quick and easy
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October 2024 by Gmiel
Mobile check out was quick and easy
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January 2023 by Howard Smith
Got propane refill here, great prices
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November 2022 by S S
Never pick up the calls
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September 2022 by Grant Stuart
This place is horrible. I had hitch installed on my truck, then it fell off, and caused an accident. I came back to complain to the manager, and the manager wanted to fight me. STAY AWAY!
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August 2022 by Bill Randall
Great service and great prices. Very knowledgeable staff. Parking lot can be difficult to navigate depending on how equipment is arranged on any given day. That said, they are very bust with a lot of throughput, so a crowded lot is understandable.
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April 2022 by headzeroh
Went in to buy a trailer hitch wire harness. Person behind the desk tried to charge me for a harness that I didn't even pull from the wall. Then when they rang the correct harness was told it was 19.95$ instead of the $16.95 that it showed on the price tag on the wall. Was told that prices had gone up but they just hadn't updated the price tags. Pretty bad practice to not honor the price you have it advertised for.
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November 2021 by M E
Not much to say other then great front desk service, but drop off is a nightmare if it's raining. Guys often hiding in the back. Had to snitch the trailer myself after waiting 15 minutes then went inside for the guy to say I should of just waited.
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October 2021 by Wick Beane
Slow at first but then it sped up and not got out of there before the time
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September 2021 by Christopher LaBaume
Rude, unwelcoming, and sales associates at this business have a serious attitude problem.
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September 2021 by Sam Jetton
They charged me over $800 when their truck broke down and they didn't pick it up. We called multiple times and were placed on hold for ridiculous amounts of times. When we called again after the charges were on my card they said the truck was abandoned and they would not refund us. I WANT MY MONEY BACK! THIS IS HORRIBLE CUSTOMER SERVICE. I'LL BE REACHING OUT TO MY LAWYER.
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August 2021 by Tyler Johnston
0 STARS WOULD BE TOO MANY!!!!DO NOT USE UHAUL!!!!I would never recommend uhaul, use penske truck rentals, you will have a much better experience. My story is long so I will try to just hit the highlights. Basically, in the end I paid money for a smaller truck, 3 hours of my time wasted, and had to leave things behind because I was mislead into thinking I was renting a 20 foot truck when really it is 17 feet long and a little space over the cab. The employee was rude, unprofessional, and just made it out to be my fault and could do nothing to maybe make the situation a little better of an experience for me. Penske was willing to take hundreds of dollars of the cost of their rental just to get my business, uhaul seemed like they could care less if the got my business. The penske truck would have been about $100 more for the rental of a 22ft truck, but at least it would have actually been a 22ft truck. And the diesel gets better fuel economy, the air ride makes for a more comfortable trip, the mileage is unlimited, and their customer service is top notch, they actually want to help you. Uhaul...if you can even get a hold of them, couldnt care less to help you, they will be more than happy to mislead you, lie to you, and make any issue that comes up your fault. Uhaul doesn't care about you or your needs, as long as they get your money. Spend the extra $100, you will make it up in fuel savings and take my word for it, you wont regret upgrading to a penske. Of the dozens of times I've moved family members, including the few that have been across the country. This has been the absolute worst moving experience of my life, and I will not be making this mistake again
