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February 2024 by Sean Kroll
Great customer service and good clean trucks
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February 2024 by P C
I rented a one way trailer that ended up too small and the service rep gave me bad advice to return the trailer to a different location where I should pick up a bigger size. Fortunately I called the corporate number to confirm and they recommended for me to return the trailer at the original location and only get charged a daily rate and save a wrong location return fee and then pickup the larger trailer elsewhere. Disappointed with the guidance from the local service rep which would’ve costed me more money. Kudos to Jeff, the mechanic, who was great and friendly hooking up the trailer and then unhooking at the return, both times in drizzly weather. He never complained and smiled the whole time. Was the shining light throughout the ordeal.
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February 2024 by Guillermo Laurel
Overall five star service, the gentleman at the front has a little bit of an embarrassing english problem, but we understood each other after about five minutes. He speaks french so Cooking was better.
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March 2023 by midan homs
Best service
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October 2022 by shere dore
Had to get a uhaul to move items quickly. We were grateful they had a truck but we personally told the clerk we wanted to leave the truck in Katy. He even said it would be cheaper to do so... but never changed the details at THIS location. However the Katy location was great! Fast in and out.
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September 2022 by Susie C.
Do not I repeat DO NOT rent any u haul vehicles or equipment from this vendor. You use credit card information and bring back everything you rented plus the 3/4 tank of gas and they say everything is ok and send you a receipt to your email. And the day I brought it back The man that checked it in had his brother to distract me for unknown reasons and ask me where the dolly is at when my husband gave it back to him. Well the next day I get a alert on my credit card and charged another amount saying I rented something else when I have not. He was trying to tell me it was a fee for truck was not there and I had to tell him that I will report him to the authorities Please help to get them from not being a U Haul represnative.
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July 2022 by MzHouston
We’ll I should have read the reviews before I rented a uhaul from this man first he charged me 98.00 I said ok thinking everything is included. All I did was went for fuqua to Scarsdale 5 mins away. He charged another 59.00and another 60.00 for no reason. He did that unauthorized. He said I never took out money even when I showed him proof ?? 215.00 to rent a uhaul is ridiculous. People are just money hungry!!
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December 2021 by Paul Bailey
Ted went out of his way to help us get what we needed and even saved us some money
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October 2021 by Eugene Mitchell
Not go I
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March 2021 by Enrique Vera
If I could give him zero stars, I would. Clealy unprofessional customer service. Stay away.
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December 2020 by Elijah Vera
If I could give him zero stars, I would. Clealy unprofessional customer service. Stay away.
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December 2020 by Night wolf
This experience was absolutely horrifying!!!!!The owner changed my reservation to an in town and tried to charge me $230 for my rental!!!When I called to have it changed to an one way the owner yelled that I was “ trying to cheat the system” !!!!When the employees at the other location called him to have him switch the contract he refused and became irate!!!!Do not use this location, this man is just trying to cheat you out of money!!!!!
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July 2020 by Julio Castillo (Jayy)
Very, very bad customer service. The guy at the counter is very rude and won’t answer any question you have for him. Would not recommend this location to anyone!
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July 2020 by Griselda Salas
Didn't like the service there the staff there has a bad attitude
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June 2020 by Blondie Girl
Very friendly and helpful staff.
