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February 2024 by C D
Easy to book but the vehicles need attention with cleanliness and maintenance.
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January 2024 by Pieter de Smidt
Truck was dirtyLot was a mud field
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December 2023 by Umberto Villa
I had booked a U-haul van at this location and when I showed up they had no available vehicle. The person at the front desk was extremely rude and instead of help me switch the reservation or tell me what was going on he was just eating and being completely unhelpful. They basically kick me out when I complained to them that they were providing terrible service. In the end I got a different van at a different more professional location.Also, the place was extremely dirty and service above rude. I hope U-haul will do something about it because they are losing their face allowing this location to operate.
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December 2023 by John Vargas
This place is a mess, truck was filthy.Front desk customer service was poor. They hand you a key and expect you to go look for your truck in a very disorganized field. These guys don’t deserve to be a Uhaul dealer. They don’t even deserve a 1 star.
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November 2023 by Maryiah Captain
Nice easy return. Just wanted to say Julius helped my return go smoothly and even helped me navigate to the nearest bus stop. He went over and beyond and I cant thank him enough! Thanks again
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July 2023 by William Ghrist
Needed a 10’ van last minute to move a few large things and this place was the only U-Haul in town that had one. Rental process was easy - in-and-out in 5mins. The place is a little dirty and the parking lot they keep the vans in needs to be paved or at least leveled out bad, pot holes everywhere. Otherwise can’t complain.
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July 2023 by Itzel
I went to return a trailer and an older man yelled at me for while I was looking for the drop box.
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June 2023 by Marah Friesen
They don't have dollies here. If you want a dolly, choose a different location.
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December 2022 by J. Young
DO NOT RENT HERE—terrible rude customer service. When I walked into the building, one of the employees, an older man, acted like a complete animal and was extremely rude to m from his tone and accusatory language, which felt racial as I noticed he took a completely different tone and approach to white customers. It was disgusting. Not only was the customer service terrible. The place was run down, and the truck was FILTHY. The door was broken, the interior was worn out, and the vehicle didn’t drive well. Not to mention, they were really shady through the ending process. They gave me a run-down truck, with bare minimum gas in it, then when I returned it, they questioned me as if they wanted me to fill the car up! I made sure I kept video and audio of the whole process just in case.I would NEVER recommend anyone going to this location.
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December 2022 by J. “Dallas” Young
DO NOT RENT HERE—terrible rude customer service. When I walked into the building, one of the employees, an older man, acted like a complete animal and was extremely rude to m from his tone and accusatory language, which felt racial as I noticed he took a completely different tone and approach to white customers. It was disgusting. Not only was the customer service terrible. The place was run down, and the truck was FILTHY. The door was broken, the interior was worn out, and the vehicle didn’t drive well. Not to mention, they were really shady through the ending process. They gave me a run-down truck, with bare minimum gas in it, then when I returned it, they questioned me as if they wanted me to fill the car up! I made sure I kept video and audio of the whole process just in case.I would NEVER recommend anyone going to this location.
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September 2022 by Ryan Hutchinson
The U-Haul guy showed up 30min late so I got my truck 30min late.
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April 2022 by Del Cid
Booked a reservation online and opted for the 24/7 agent less pickup. I rode my bike to pickup the U-Haul. I went thru the app pickup truck process upon arriving and it said "Sorry the location is closed please call or come back when it opens on 3/6/22 at 9am" The current time as I stood outside the location was 3/6/22 230pm. Made no sense.Thankfully was able to call a location down the street at a Shell and got a truck asap.Beware making an online reservation for pickup after hours.
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January 2022 by Brittney Harris
I booked a reservation online like I always do and did the online check in. I went to the location to pick up my rental and the guy at the desk handed me a piece of paper and instructed me to follow another guy to my equipment. I get outside and the hitch gets connected and I’m looking over my order and they added insurance to my reservation. I asked the guy hooking up the equipment and he said they would have to fix it once my reservation will is over. I said sure, that makes sense. So I leave return 3 days later and bring up the charge. They said there was nothing they could do, even though they said they would correct it before. Shady business practices all the way around. A complete disappointment in the service and integrity of the representatives. The equipment was rusted and not well maintained either. U-Haul needs to reconsider this neighborhood dealer as a representation of their brand.
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July 2021 by John Barrett
Didn’t have reservation I made online. Was very unhelpful to try and resolve the situation. Told me to call U-Haul and walked away .
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July 2021 by Joanna
Owner was very fast and efficient! We checked our u-haul in on a very busy Sunday and l received email confirmation with returned truck and extras (furniture pads/hand cart) within an hour.
