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March 2024 by Toni Richard
The 2 stars are for the young ladies at the front desk who tried. I have done business with U-Haul for years and have never had a problem. This location unfortunately has turned my stomach. It's really disheartening that this is the only location I've had to deal with individuals with the same skin color as mine and to be treated so unprofessionally. And I can guarantee you, once this contract is over, I won't be back
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September 2023 by rea
They dont deserve one star let alone 2 1/2 we never picked up our truck cause we couldn't get into the truck cause they had a picture of a lock that wasn't a code. Then claim they couldn't even give us a truck so that we could move.
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August 2023 by Jose Moreno
Highly recommend this location for any And all moving needs! The staff is incredible and super friendly. Where can you rent a Mclaren 765LT for $19??
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August 2023 by Emelie Rivas
I only reserved this location because they didn't have the truck at the Champions location. When I arrived I was assisted pretty quickly; however, the person assisting looked bored and tired. They were very slow when processing our transaction, easily distracted by others irrelevant conversation and made a transaction that was supposed to go quickly, very slow. At the last minute they told us they didn't have an appliance dolly. At the end when they gave us the key they told me to check both sides for the truck because they were unsure where it was located. They didn't give me a truck number and the keys weren't tagged so I of course had to confirm. When I found the truck it was dirty both on the inside and the back of the truck. Overall, I would not like to go back to this location and I'll just stick the the location that always comes through, Champions.
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July 2023 by Lisa Hoa
They lied about everything upfront and charged more when we return it even though there was more gas in the truck and we didn’t hit our estimated miles. We got there on time but didn’t get our truck for another thirty minutes but we’re charged for it anyways. This place is a scam and for your own sake avoid it like Covid.
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June 2023 by kulwinder singh
I’m truck driver here for delivery that guy who loaded or unloaded truck he have so bad attitude bad talking with drivers and not respect any person they don’t have space to move semi truck frnt or back they have 1 dock back of building so hard to bacup and nobody help u void to see this guy and plce
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May 2023 by Allen W.
i writing to tell people not store anything there .when you have or thing stole from there they lie & don't call no one to tell them that your store this been rob ....i mangement tell corp.told them to cut lock out .and replace them with there lock .and i fund my locks inside my storage lock was still lock .my question is how did they get into my storage .. i tell manger y did you change my lock for .he said corp.told him you need a round lock witch i had on my door .he put a uhaul round lock on door .they said nothing me about so when went overthere that when i find out .. i had to go office to get keys to my storage .when look inside all my tool i made living with are gone and nobody know nothing. told me it's my problem now ....that bad bussiness .i would store anything there.
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May 2023 by Darrell Sims
Highly recommend this location for exceptional customer service, ease of product use, and going over / beyond to make my experience memorable. Management and staff accommodated some unique circumstances that could have my needs expensive. I REALLY appreciate how the handled my situation.
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April 2023 by Gerald
I came to this location years ago and I had a terrible experience. I tried again 04/04/23 and it was nice to see new faces. Definitely way better staff members. They are super friendly and the service was great. I am a technology person. I will not hesitate to do everything online. Compare to other locations, this location followed up with the online check in and it was just a lot easier. I walked in and walked in less than 5 minutes. Same when I returned the truck. Keep it up and never change. Highly recommend.
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March 2023 by Carlos Garcia
First time picking up from here, there are two ladies being counter and process was typical until references. They asked for one and I gave them my mom's number. Staff proceeded to dial and called my mom without my knowledge disturbing her at her workplace, a teacher.If this was not enough they needed a second reference to bother to make sure they can rent a $20 5x8 trailer? This is ridiculous. Last time I come to this place.
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November 2022 by Jason Schultz
Owner Casey knows there are roof leaks that are damaging people's property and he seems not to care.
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September 2022 by Misses M.
For the most part it did what needed to be done . That is to storage my things , however That was all pointless because I had to throw away a lot of things .I rented 2 storages one temp control room and outside storage garage.Checking on my things last month couldn't help but to notice the small rat droppings everywhere on my things also urine inside my outdoor storage .Roaches were crawling out my things in the temperature control room . I changed units to the (van body ) without charge . So I'm grateful for that , but for most of my things to be destroyed by rat urine and p*** was disappointing. Overall I recommend the van body storages . That's if you have no other option like me .I did ask if they use pest control . I was told they do also states in fine print they don't cover certain issue that happens to your property so just be aware .
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August 2022 by Mikah Hammond
Terrible customer service and super rude woman at the desk. You can tell she doesn't like her job. She was completely rude. Doesn't want to assist anyone.I will say the male she was working with was so much more helpful and kind.
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April 2022 by Duy Lam
My experience was bad just like how other reviewers described. Unfriendly and unknowledgeable staff who were unable to explain their own policies (for instance, I asked about the CDW and they didn't really know what that would cover).Then, when we returned, they had closed up and left despite it's not their posted business hours yet (I verified the operating hours with U Haul corporate) leaving at least me and 2 other customers outside.
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April 2022 by C T
We've rented from here a few times, and our U-Hauls have always been ready. However, the customer service is questionable. It seems there are kids working the counter. Their attitude is bad, they argue in front of customers and they put off an energy that you are an inconvenience. There is no WELCOME. While I understand we must give our youths employment, maybe they need coaching on CUSTOMER SERVICE. From previous posts I trust CUSTOMER SERVICE is lacking. Management where you at? ?
