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March 2024 by Daniela Pacheco
The staff is very friendly. Charles and Mike were very helpful. The best experience I had was in this location.
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February 2024 by Nakita Wesley
Every Single Employee at this location is helpful an professional, very kind a cheerful to speak with my experience had been exceptional 10⭐️
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February 2024 by Abiodun ADEMAKINWA
So basically, its like there is no form of communications in this facility or whatever which is absurd. They need a new management because nobody got time for time wasting.
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December 2023 by Orin Osbey
Went today on December 1, 2023, at the west oaks location and was speaking to a nice gentlemen behind the counter. I told the gentleman that I was looking for a cargo van or a pick up truck. That is when an old grumpy lady who had to have been at least 60 years old approached me, and rudely said that there were no more pick up trucks. I politely asked her what about cargo vans and was rudely ignored. Me being who I am, I simply thought that she didn’t hear me the first couple of times, and repeated myself. That is when this rude old lady who clearly wasn't in a Christmas spirit or doesn't have a husband snapped at me and told me to “wait”. Elderly people who are upset about their job shouldn’t be working.
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November 2023 by Dramain Taylor
There is no improvement needed; the site was well-equipped with moving supplies. It was very clean and organized. The staff was very professional, helpful, polite, and knowledgeable. The online site is extremely easy to use for appointments to schedule a truck for pickup. The cost is very reasonable. They have numerous storage buildings, trucks, and trailers equipment to rent. This West Oak location is a one-stop shop..
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November 2023 by Rich Aunty Anita
PLEASE PLEASE and PLEASE if you value your things DO NOT I mean it DO NOT! Come here . They are professional thieves .my speakers , ring light set , vacuum, heater, fan and other electronics were stolen . Police are no help at all it’s no use filing a police report . Police will only suspend the case claiming it’s not enough evidence. They do not have cameras so your things are not safe . Never let them deceive you in believing there’s cameras because they are LIERS!. AGAIN stay far from this place . This has been one place I regret ever trusting with my valuables and I’ve used Storage several times . Please take heed to the reviews and save yourself the trauma . Because of this incident I’m extremely paranoid with my things I must have a solid lock on everything. Also DO NOT buy a lock from them . They tamper with those locks in the store . Please buy your own locks if you do decide to keep your things in this storage. I Pray soon that all those working in this storage that is involved in stealing peoples personal items that My God will expose them and all of them will face the fullest extent of the law. It’s only a matter of time before all this catches up to them and best believe I’m praying .
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November 2023 by Jaye Prince
Do not go here the front desk agent charged me more than the reservation as I stated I didn't want to pay the extra money ... she said hold on let me see n took my card still charged it any way and I gave it to her thinking she found a way to not charge the money I'm on the phone with corporate I told them she was watching tv the entire time she over heard me say well if she was doing her job this wuldnt have happen she came from behind the counter pushed me and I pushed her back the guy behind the counter comes and pushed me as well I said let's go outside then he said I don't have to go outside I got this a gun scary as he sounded I called the police because now they both out there hands on me all over a uhaul truck long story short I'm happy my uncle is a big lawyer in Htx so results coming soon .i never thought me making 6figures a year wuld be standing there with broke uhaul employees with nothing in life to look forward to so the little light skin ponk with dreads told laughed im like dude u the one who works at u haul for a little hourly wage she told me it's not my fault the money not on my card ummm didn't it go through right ? Right just idiots sitting at desks playing football in the parking lot every single day
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September 2023 by Christopher Suitor
Great customer service at westheimer oaks location and special mention to the young lady who served me, referred to herself as Miss T.Have already reserved next hire at same location.5*****
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August 2023 by Sherry “SherryBDivine” McBride
They don't have it together. They're not professional; stay focused on customers not personal cell phones people. However, they are a pleasant bunch.
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May 2023 by Nikhil SDM Houston
Absolutely worse customer service. They called to say there was a break-in in my storage unit (which is suppose to be secured) and they have put another lock on it. I went there, they say keys are in corporate office and I need to go there to collect. Trash service, bad people
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May 2023 by Norma MacLeod
Outstanding personnel and service. Mgr. Derrick courteous and able to follow through on storage needed and Ms..Diana, Deja and Christina as well. They showed me how to select smaller storage, process new billing and deserve praise in helping a Senior female customer. Kudos for this U-Haul office.
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May 2023 by Hubert Richardson
Nice place, friendly staff and good price, but I hope they do something about the people that hang out there and prey on customers. I had moved from CCTX with a uhaul trailer with all my stuff and kept getting bothered by people (that don’t work for U-Haul) wanting to “help me”, which is wasting my time and I have to keep locking down my shot.
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April 2023 by Josh Hasness
Rented a truck from them on Saturday and they told me that for every mile I went over the allotted 50 miles I would be charged 40 cents. Turns out it was a dollar. Called them on it and was treated poorly. Wouldn’t recommend this location.
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April 2023 by Alicia Russo
Excellent customer service. Very friendly and knowledgeable. The truck was very clean looking and smelled clean too.
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March 2023 by David Munoz
Made a reservation for a trailer hitch installation. I went twice at my appointment time and both times they told me the same excuse, that the guy was sick. I completely understand that anybody can get sick but they should call in advance and modify the appointment. Not wait for me to go to the location to tell me that…I also asked for a refund the second time and they never processed. Had to call UHaul customer service one week later to take care of it.
