-
October 2025 by Kelly Cosgrove
I would not recommend U-Pack based on our recent moving experience from Denver to Houston . The trailer they provided was large (a tall ABF freight trailer) and difficult to load. The transit time was slower than if we had just rented and driven a U-Haul ourselves, and the total cost ended up being about double what a U-Haul would have cost.
On top of that, we were hit with an HOA fine related to how the trailer was parked while we were loading it. I disputed it with the HOA, but U-Pack chose to pay the ticket before the dispute could be resolved and then required me to reimburse them. It was a frustrating, time-consuming process that ended with me paying almost 25% more than my original moving costs.
Overall, the service was expensive, inconvenient, and created more problems than it solved. I do not recommend U-Pack
-
July 2025 by Andy Andersen
We recently used U-Pack for our move from Chicago to Houston, and once again, they exceeded our expectations. Over the last 6 years, my family and I have used U-Pack several times for cross-country moves, utilizing both their 28-foot trailer configuration and their pods — amazing options for different moving needs. Their customer service is outstanding, communication is clear, and every drop-off and pick-up has been perfectly on time. Our belongings always arrive safely, giving us real peace of mind during what can otherwise be a stressful process. We are very grateful for their reliability and highly recommend U-Pack to anyone planning a long-distance move!
-
June 2025 by Joanie Cutchen
Upack packed up my CA home and unloaded, set up beds and furniture in TX. The guys were pleasant accomodating, and professional. Not a thing was scratched or broken. They made the process simple. I highly recommend U Pack.
-
April 2025 by Kali G
We have moved with U Pack/ABF Freight twice now. I love the clear and transparent pricing and the helpful and kind drivers and support staff. They have made both of our moves easy on us even though we moved across many states each time. I don't hesitate to recommend that my friends also use U Pack for their moves!
-
March 2025 by Yvonne Lemmon
** Most cost effective way to move your stuff. I moved 5ft of stuff from Texas to Michigan. The trucks are clean. The staff is great. Good communication between dispatch stations too. One hiccup that was corrected immediately: I ordered and used 5ft of space. They charged me for 6ft. Then, I called and spoke to the dispatcher. Within a day, the spaced used was re-measured and the price corrected to reflect the 5ft. So just double check your invoice and be prepared to argue. SUGGESTION: take a photo of everything!! So you have proof. I will use them again!
-
February 2025 by Mitul Das
Prompt and professional services! I availed their services recently and would strongly recommend them.
-
February 2025 by bran luna
Great service. I loaded my furniture at their terminal. Gave me all the time I needed and didn’t rush us. Thanks.
-
September 2024 by Jada L
[Overdue Review]
Great experience from start to finish!
Was nervous because I didn't have control of my things and had to trust complete strangers. But beyond happy I chose them. I originally booked one of their competitors but after seeing real video reviews via TikTok I cancelled sooooo fast and had to lie about why lol.
Anywho I used their smaller container, but two different types of locks ( Standard lock and bar lock) because I have trust issues. I should also mention that I had my AirTag in their too ?.
Booking was easy, drop off was easy. At first I thought they pick up the next day but they actually pick up after 3 business days (though you can call them right away and let them know you finished packing it sooner. but again business days only.) I sold all of my big furniture and packed only boxes ( including my 65" TV though).
As son as you pack it right, it fist A LOT! don't let the size fool you.
The container arrived in TX ( from DE) very quickly!
Drop off and pick up was great too! Had to make sure I contacted my property to see if it was ok to leave overnight or until that following Monday since they only operate on the weekdays. I should also mention my belonging were originally in storage and they storage company did not allow u-pack onsite so make sure to always ask questions before the process.
Hope this review helps! Will make a video review soon on @Jada_Rabbit if interested ( within the month)
Cheers!
-
August 2024 by LOTG
These guys did a jam up job! Customer service was great. They delivered my stuff on time. Drivers were nice. Payment was easy. Good job U-Pack!!
-
August 2024 by Clifford Waters
Just used them for a move back in March and I have to move back and was going to use them again until I realized they charged be for 10” instead of the 6” that was used. Called no resolution with the agent stating it was March we’ll see what we can do. So what I’m looking at my statement NOW and it’s an error on you alls part! A manager is suppose to call on Monday. I hope so! Because that’s unacceptable lies.
-
July 2024 by Francisco Rodriguez
Process was very easy and stress free. Definitely recommend anyone moving across country.
-
April 2024 by Karen Ruth
We are so glad we chose Upack for our cross country move. Everyone we encountered was friendly and helpful including the drivers that dropped off and picked up our trailer. You get a live person whenever you call and clear answers to your questions. They took the stress out of our move. I kept waiting for something to go wrong but this company works like a well-oiled machine and we had no issues whatsoever.
-
November 2023 by Diana Vazquez
Stress free process moving to a different state, fast & reliable!! Will use again.
-
September 2023 by J F
I've used U-Pack twice for door-to-door cross country moves. The first time I used a relocube, the second time I purchased space on a trailer. Both moves were effortlessly successful. I have found U-Pack to be dependable and affordable. Drivers on all sides have been professional, flexible, and courteous. The online moving dashboard made managing communications and scheduling easy. Timing was on point at all ends, and updates were accurate along the way. I'd definitely use U-Pack again and I highly recommend their services.
-
September 2023 by Janell Fabor
I've used U-Pack twice for door-to-door cross country moves. The first time I used a relocube, the second time I purchased space on a trailer. Both moves were effortlessly successful. I have found U-Pack to be dependable and affordable. Drivers on all sides have been professional, flexible, and courteous. The online moving dashboard made managing communications and scheduling easy. Timing was on point at all ends, and updates were accurate along the way. I'd definitely use U-Pack again and I highly recommend their services.
