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January 2025 by Russell Brandon
Walked in the store to get parts for a faucet the store sold me and return an item they sold me that did not fit and was passed up by two other customers in line that was behind me but they were ethically the same as the rep behind the counter and then when they refused to allow me to return the item they sold me and I said it was BS and they asked me to leave the store. Absolutely the worst customer service I have ever had at the store since the owner has not been there to serve his customers…he was amazing and the new people are absolutely the worst in serving their customers! Go to City Supply they helped me get the Bibb seat seals I needed and didn’t even charge me and were the nicest people on the earth!
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September 2024 by Victor Aguilera
great place to get your plumbing supplies. it always amazes me how "DIY" customers come in and expect the sales guys, who are very knowledgeable, to figure out the mumbo jumbo you guys are talking. then give negative reviews when they can't figure out these idiotic and sometimes illegal requests. " ptrap brand to match aav brand" what?! you got it bro....
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September 2024 by Here & There
Unfortunately, I too had a terrible experience here. For a store named U-Plumb-It weren’t quite nurturing of the DIY spirit. Ms. Ward wouldn’t sell me p-traps because a customer plumber intervened and was unable provide an alternative to my dilemma. But, after a quick search an alternative did exist - an air admittance valve. I went back in to try again with the team and asked for the p trap brand to match with the correct AAV. Ms. Ward said she didn’t know the brand and then completely ignored me. Chris, standing behind her made direct eye contact with me and either heard the question and ignored me or didn’t quite catch what I’d asked and didn’t follow-up. Either way, my question was actively not getting a response. Never got to clarify I needed the brand name for the AAV. From start to finish the whole experience was off. It’s unfortunate too because they do have a lot of great inventory $$$$. If you’re first time plumbing DIY and looking for a place to frequent every other day to get the parts you need and asks questions - in my xp - this might be a tough cookie to chew. Good Luck..
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August 2024 by Richard Escobedo
The best plumbing supply store in Houston.
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August 2024 by Cliff Lane
Came in here needing one simple thing. Took forever for them to acknowledge me. When they did, he had a terrible attitude and didn't have the piece I needed to begin with. Store is filthy
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May 2024 by Bowie Helm
I’ve been coming here for years, but more frequently in the past few. The owner, who may have come off as salty to newcomers has more knowledge than you could ask for. He’s taken a step back recently, and his son Chris seems to be taking the lead. He is equally as helpful and a super nice guy.
Houston wouldn’t be the same without this resource, as evident by the pro plumbers and do it yourselfers that frequent this packed little warehouse.
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May 2024 by EL MAJE
If I could give a negative star to this business, I would. Plumbing supplies is one of the most replace/return parts and get a refund to your acct type of business there are.
Their customer service is lousy. I had bought several items from them and was left with a part I had no use for. I tried to return a hose (granted I did not have the receipt) and get my money back. Since the beginning of me asking for a refund, I was met with a very negative attitude by the over the counter worker/owner. He, and a woman behind the counter, escalated the situation to where I was more or less thrown out of the store and I vowed never to set foot in it. He came storming out into the parking lot and eventually gave me some money back which accounted for 1/3 of the original price I paid for the part. So they stole money from me and I did not want the aggravation of keeping the hose that I have no use for. Terrible customer service.
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March 2024 by Jose Davalos (Cleaner)
Dude it's the plumbing parts place to go to in the Montrose and midtown area
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February 2024 by Ricky Peck
This place is awesome they have it all and very nice people working
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February 2024 by Dino Saurio
They lie
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December 2023 by J S
Super helpful staff, great pricing, and an amazing selection. Absolute gem of a store.
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September 2023 by Virginia
One of the best businesses in Houston. Once I had to replace the seats in my bathtub faucets (rental), and all I had to do was to take an ancient faucet handle with no brand name visible into the store and the owner immediately knew what brand it was, and that it required a special seat-puller tool - which he lent me (with guarantee of credit card left behind). Wonderful people. The best.
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July 2023 by Sonia C.
If you need anything related to plumbing, this place probably has it. I was in there earlier this week looking for a replacement valve cartridge for my shower. I was getting only super hot water from the shower, making it completely unusable. I brought the cartridge in, and the guy at the counter knew immediately what I needed. It was fast and easy. The downside is that I paid $66 for it here, and the same item was $40 online. I'm still giving them 4 stars because it was in-stock, the customer service was excellent, and without his help, I really wouldn't have known which cartridge to order anyway. Also, they play pretty good music in there. I recommend this place for your plumbing needs, especially if you need expertise.
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June 2023 by David Krentz
Excellent for 20 years. I am a home owner, been using for 20 plus years, along with many professional Plumbers in the area. High quality products,professional, helpful and courteous. Never a negative word from neighborhood customers
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April 2023 by Laura Rodriguez
I visited this place before but today the Caucasian guy with the dirty overalls was rude. If he doesn't want to assist , then just say that. I have been there before a few times but today was a whole different experience.
