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November 2023 by Pierre H.
The employees there at the Houston Heights location were very helpful and friendly Josh especially took the time to help me resolve my issue
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November 2023 by Jared Krause
Had to wait for them to order a new camera for my phone. The actual turnaround time on the day of was quick. Repairs look great
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November 2023 by Maddie B.
I was so pleased my service here. They were so quick with my repair. They eased my concerns and explained what happened to my phone. They were so polite and put my nerves at ease! Definitely recommend!
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November 2023 by J B
James helped repair my phone after it was thrown. He was very professional and very informative! I have had my phone fixed here twice and have had great service each time.
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October 2023 by Nadja V.
James was very helpful and amazing customer service. They fixed my phone, which now is in perfect condition.
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September 2023 by Virginia S.
Terrible service messed up. My phone phone would not function for 10 hours. After I was there I have a business I lost money I had to have my screen replaced by another company I wrote to them. They never got back with me beware.
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September 2023 by Ismael
Super helpful. Recovered my pixel pro 6 phone form bleeding screen due to cracked screen in corner. Half the screen was starting to mess up . They resolved issue in about 1 hour and a half. I left same day with phone in hand and working. Before arriving I had submitted claim to my Verizon insurance phone number. The workers were nice and helpful.
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September 2023 by Michael Locher
Ridiculous.I contacted uBreakiFix for what I assume is a standard job - replacement of a cracked screen on my Galaxy S21 Ultra - filling out the form, describing my issue, providing the phone model, etc. I was issued an appointment time/date. I even received an emailed link, the day of, to *confirm* my appointment.I arrived as planned, taking time from my busy day, only to be told the part wasn't in stock and that no repair could be done. The employee was kind enough to inform me that their sister location (in Rice Village) was pretty backed up and not to bother there, either. Did she apologize for wasting my time? For not discouraging me in advance? Nah. That's not how uBreakiFix does things, apparently.Obviously, this place isn't well-managed. There are plenty of phone repair shops around. Go elsewhere, lest your precious workday be nonchalantly wasted by these folks.
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September 2023 by Tu Duong
Authorized Google repair means not having to send your phone in. James hooked it up, did the repair on my screen and I had it back within an hour and didn't have to fill out any paperwork. Painless and quick, love having this option available.
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August 2023 by Amy G.
My daughter dropped her iPhone 7 and half the screen stopped working. I made an appointment to come in. Service was prompt, polite, knowledgeable and answered all my questions. Pricing reasonable. Took about an hour or so to repair.
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August 2023 by Danielle Comeaux
I would have appreciated a little more pro-active feedback on the progress of the repair. I was the one doing all the calling for updates. But, otherwise, they were very professional and met their word.
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July 2023 by HotBoy Nano
Worst location ever. Very bad customer service especially the black guy he is useless and doesn't try to help or find a solution for his customers. Its been a week of me trying to get my phones screen film fixed and for days they had me with "oh we ran out we dont have any at the moment" and today they told me the machine to fix it with is broken". Its so annoying because thats the first thing they should have said. So dont visit this location and its stupid employees waste of time.
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July 2023 by Oso Frazier
I just want to give this company a great review simply because they had a lot of patience with my situation. They got my repair done in an acceptable time. No, it was not same day, but they kept me updated on my repairs and even showed me my Xbox series X that it was working before I purchased it.
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July 2023 by Lily Gorman
The team diagnosed my headphones. They were able to fix one pair by just tinkering and the other was a lost cause. No charge for anything, with amazing customer service. I recommend them!!!
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June 2023 by Linda C.
Very unprofessional. Made an appointment a week in advance to have my phone serviced. Was told they did not have the parts at the moment but they would order to have for my appointment time. Arrived at my appointment and was told they just used the last part they had available on the customer before me who had the same issue as myself. When asked why the heck do we make appointments, the guy could not answer. Customer service stunk no help at all.
