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November 2023 by Janice Phillips
This was my 2nd visit to UbreakIfix and I'm so glad they are there to help me with my iPhone. My phone is old and it is the 2nd battery I've had to replace but it has saved me from buying a new phone. Thank you for your excellent service and kindness.
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November 2023 by derreck lawton
While on a business trip to Houston from California, my iPhone stopped working. I took it to the closest repair place I could find this was the Ubreakifix on Katy freeway in Houston. I ONLY took it to a chain thinking I would be taken care of this was the farthest thing from the truth. My screen stopped working, the nice guy behind the counter couldn’t find what he was looking for and after calling another guy several times we agreed it would be $109 for an after-market screen replacement.2 hours later when I went to pick up my phone, he said that the aftermarket screen didn’t work and they would have to install and OEM screen for $340. I have had several of these done before and knew this was not true. I told him to just put my phone back together and will take it elsewhere. After 10 mins he handed the phone back and I put it in my bag and enjoyed the rest of my one-day business trip.When I got home to California the next day, I took it to a local shop. The local shop showed me when they opened it how they butchered the inside of my phone. The bracket holding the connections wasn’t in there as well as the Face ID/speaker. They explained to me that once this Face ID/speaker is taken out then the phone will never work with face id again. So, your shop in Texas essentially BROKE my phone. There were other things too like the batteries ribbon or whatever wasn’t even plugged in. $100 later for an after-market screen and $55 for some fixing of the motherboard which the guy said wasn’t burnt by itself meaning when the Ubreakifix in Houston opened it up they did some damage to it. My phone is working now without Face ID which is annoying. I called Ivan who is the manager of the Ubreakifix off Katy highway to figure out what can we do about this and he suggested that he send me the original face id to I can have the shop here install it. Well, I just got the “original” face id and its not for my iPhone X its for an iPhone 12.So I ask you, how are we going to fix this? Ubreakifix not only didn’t fix my phone but they RUINED it, essentially STEALING from me. Please let me know how we will proceed.
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November 2023 by Derreck L.
DO NOT GO HERE RIP OFF wish I could give one starWhile on a business trip to Houston from California, my iPhone stopped working. I took it to the closest repair place I could find this was the Ubreakifix on Katy freeway in Houston. I ONLY took it to a chain thinking I would be taken care of this was the farthest thing from the truth. My screen stopped working, the nice guy behind the counter couldn't find what he was looking for and after calling another guy several times we agreed it would be $109 for an after-market screen replacement. 2 hours later when I went to pick up my phone, he said that the aftermarket screen didn't work and they would have to install and OEM screen for $340. I have had several of these done before and knew this was not true. I told him to just put my phone back together and will take it elsewhere. After 10 mins he handed the phone back and I put it in my bag and enjoyed the rest of my one-day business trip.When I got home to California the next day, I took it to a local shop. The local shop showed me when they opened it how they butchered the inside of my phone. The bracket holding the connections wasn't in there as well as the Face ID/speaker. They explained to me that once this Face ID/speaker is taken out then the phone will never work with face id again. So, your shop in Texas essentially BROKE my phone. There were other things too like the batteries ribbon or whatever wasn't even plugged in. $100 later for an after-market screen and $55 for some fixing of the motherboard which the guy said wasn't burnt by itself meaning when the Ubreakifix in Houston opened it up they did some damage to it. My phone is working now without Face ID which is annoying. I called Ivan who is the manager of the Ubreakifix off Katy highway to figure out what can we do about this and he suggested that he send me the original face id to I can have the shop here install it. Well, I just got the "original" face id and its not for my iPhone X its for an iPhone 12. Ubreakifix not only didn't fix my phone but they RUINED it, essentially STEALING from me.
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November 2023 by Jesus Perez
Came here to get a warranty repair for my screen. It went super smooth.My info was already in their system when I arrived. I dropped off my phone, and two hours later I'm picking my phone up with a perfect new screen.It was the most pleasant experience I've had with a phone related issue, that's for sure.
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November 2023 by Joshua Reyes
I went to this location to have my son PlayStation 4 fix here on June 12th and here we are October 10th and they have just been giving me the run around. So I finally decided enough is enough and go up to the store, when I arrive the manager inform me the the PlayStation 4 got delivered back in August but yet no one contacted me about it and also they lost or misplace the package so I am currently waiting for them to find the package. So unorganized I wouldn’t recommend this place to anyone. So by new they mean refurbished
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September 2023 by Gus Reyna
UBREAKIFIX Katy store at 19859 Katy Freeway in Houston is great! I was in on 9/18/23 and the two gentlemen that helped me were very professional and provided 5 STAR service. They were able to help me very quickly and the quality of work was spectacular. I just found my forever repair shop for my family's phones. I will definitely be coming back for all my cell phone repair needs.
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September 2023 by Keira Barber
These guys are freakin Awesome! They did what I thought that couldn't be done. So guys bring your phone,tablets and anything else here. They definitely know what they are doing.
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September 2023 by Timothy Poplaski
The replaced my Fold 4 screen protector perfectly.They also handled my stress over having to be without my phone without getting in irritated or impatient with me.I returned at the agreed upon time and my phone was ready.Thank you for a really good job.
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August 2023 by Caressa Bunch
This is a great place and I would recommended them to anyone that needs anything electronically fixed. They do it all! I was helped by Matt, Johnny and Jon they are all very nice and they all know what they're doing and talking about. Went and got my son's tablet fixed because the sims card got jammed in and they fixed it within an hour and at an affordable price. Thank you!
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August 2023 by Saif Ayad91
Matt and the other guy were very polite and professional. They’ve informed me about the time it will take to repair my phone and they’ve done an outstanding job. I’m very happy with the service. Definitely recommend this specific location.
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July 2023 by Linda Prellwitz-StPierre
So glad to have this shop so close to home. You can walk in or set an appointment via their website - which I prefer to do. They were able to replace the broken glass on my Nokia phone and reattach the antenna to fix my connection problems.
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July 2023 by manuel heredia
The customer service at the front desk is exceptional the employee that helped me, is very knowledgeable and makes people feel that he really cares about how customers feel. Great service my cell phone had a broken screen they gave it back to me en less that three hours
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July 2023 by Hieu Nguyen
Excellent repair shop with the best customer service. They've helped me with a few broken phones now (displays, motherboards, etc.). Will keep coming back!
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July 2023 by Cassie Ohaegbulem
Wonderful customer service, I got my iPad fixed for a great price and they called me when it was done. John was very helpful and informative. Definitely going again for any of my other devices
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July 2023 by Etruis Audotori
Great staffed and extremely knowledgeable in the their field. Seems like they all know their stuff but some are more fluent in some parts. I believe I spoke to Matt and Jonathan and they seem to be the computer guys so if you have PC issues, they are your go-to-guys.
