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March 2024 by Marcus “VUMIX” Jones
I see there are few good reviews about the customer service here which I will not go against since I have not have any bad interactions with the bankers. HOWEVER, my complaints are about the BANK itself. We as a black business decided to come here to support, and what I personally have experienced is the worst i have felt about being with any bank. Let me explain. I find myself asking why do I bank here. They do not have Zelle support, they charge service charge for any balance under $2,500, when you call the bank by phone after hours you get a recorded message and cannot access the banking info. They only have a branch in Houston and Atlanta. When you sign up to mobile banking, your password will expire and you have to CALL to get it reset and after spending 30 mins on the phone they still can't get you into the app. After being with them for 4 years I have called them multiple times and even had to spend an hour in the bank trying to gain access to the mobile app to know what our funds & transactions are. My partner went to request statement printouts and they said it would $5 per month. $60 just to get 2023 statements al because we cannot access the online banking.Today I was finally able to get online again. They asked me to login using the "Personal" account login instead of the "Business" login and it finally worked but shows how BROKEN this bank is.Would not recommend for ANYONE unless you just want a place to store your cash and not know how much is there until they mail you a paper statement but still charge you maintenance fees.
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February 2024 by cline armstrong
Beautiful personality, best customer service I have even had. A special thank to Ashley Martin and Yolanda Papillion . They went above and beyond to place me me a better product. Unity is lucky to have such great repersentives.
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March 2023 by Patricia Pinkney
My parents always tried to support Black owned businesses. They open their checking & savings accounts when it was Riverside National Bank on Blodgett in1963. Dad passed in 1993 & as my mother aged she placed me on the accounts. Didn't have a lot of dealings except for occasional banking for her after they open branch in Missouri City. She passed in 2019 & the staff was truly amazing in their assistance in the process working with me during a difficult time. In addition to the joint account already in place I opened another checking account. I have always received GREAT service whether by phone or in person & any issues always resolved same day in a timely manner. Look forward to working with staff in opening several Estate accounts in a few weeks.
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February 2023 by Tamika Price
I tried to support this bank for 7 years just to try and help them stay in business , but I can no longer back a bank with outdated services, and poor customer service. Put in an application a month ago with Drew and Sherifat and never heard anything back from them. Now, if I were to see that they were actively trying to improve, I would not be so harsh but after my personal experience I see no effort to change. No thank you! I do wish them the best though, but I’m no longer supporting any bank that is not supporting me or trying to improve.
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January 2023 by Poppa Poppa
Should add financial advisors and brokers. This is a African American bank anybody who banks here should know how to invest
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August 2022 by Kz jenkins jr
Went inside for the first while riding my bike. The staff was world class friendly
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August 2022 by Breanna S.
Unity's motto is we are commUNITY builders what's sad is they hurt the community more than help, from buisness to individuals... what's sadder is they are black owned and thrive on that. Would not recommend
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April 2022 by Roemon
Had an issue with my online account password and recovery email and when calling the associate at the Blodgett location I was given help with much ease. I was frustrated to a great extent about my situation and was easily guided and given the proper information as to how to recover what was needed. That customer service was immaculate!
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January 2022 by N A
They need to so some serious updates. No one ever answers the phone. I don't drive so I need to make payments online but you can't if you aren't a member this credit union is pretty old school.
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October 2021 by Calvin Piggie
We need a branch in Dallas Texas…
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October 2021 by Ngozi Bessy Dickson
Before now I've worked with more than three different Forex broker which was later discovered to be fakers, fraudsters and impostor, well to cut the whole story short I saw so many positive reviews and lots of investors were hugely earning with victoria crypto an expertise in Forex trading & managing accounts. I contacted victoria which I gave her a chance with $500 to my greatest and joyful surprise I was credited with $6,900 at the end of the week. “I’ve learned that no matter what happens, or how bad it seems today, life does go on, and it will be better tomorrow.” Contact her
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September 2021 by Alexander Wilder
I have just started a new business here in Lubbock Texas. But after all the negative reviews I see recently one and two stars, the best service seem to be years ago
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August 2021 by Trish K
Helpful employees. Clean, secure location.
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June 2021 by Biker Kevin
SBA gave me their information to process a PPP loan 1 full week before the deadline. I submitted all the paperwork and they waited over a week to call me back and to tell me they aren't working PPP loans anymore. Here was their response " Unfortunately, due to the popularity, volume, and immense need we were unable to process your application prior to the SBA closing its portal". So basically they delayed a week without communicating and then said the deadline had been missed. What kind of bank is this? This is helping people during the most difficult times get back on their feet? A big no thanks for being there through COVID for everyone! Horrible customer service. Which tells me that bank has a leadership problem at the top.
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May 2021 by Google User
Drove all the way from Humble to 3rd Ward only to be told they were closed when the drive-thru is supposed to be open til 6pm....according to the website.
