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August 2025 by Slavica
Always late to open this location! Something really needs to be done on making sure employees are on time
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August 2025 by Chernysha Powell
The Man that work in there is very aggressive and rude the employees are so focused on making you spend money on packing instead of customer service and making sure you keep the customer returning the guy said he was in training but he look really old and white please hire someone who isn’t angry or grumpy I had the worst experience ever especially to say you in River Oaks of Houston.
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July 2025 by Mary Ellis
I often have a long wait at this location, but not today!
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June 2025 by Liza
The fact they over charge for services is outrageous. They add copies to the cost of my purchase just to continue overcharging me. Simone’s told me she doesn’t have to do anything corporate says because she’s a franchise and they cannot tell her how to run her store she owns it!
*update*
Called UPS and was told they are not their store they just have the UPS name but they would work on getting someone to respond to my complaint… uh?!? I guess Simone is right! Corporate does not give a shit about how her attitude about how she represents UPS does not matter and she can trample all over the UPS corporate name as she said she could.
What a real piece of work
UPS has lost my business and if you have to use somewhere like this go to fedex the cost may be a bit more. Oh wait?!? No! FedEx turns out to be cheaper because after the up charges and add ons fedex is way cheaper!
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May 2025 by Luke Thurston
poor customer service. your company partners with eBay to facilitate returns. you should be helpful not useless shoulder shrug. i will use the US postal service whenever possible.
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May 2025 by Jl Mendez
They charge 3 dollars to print a label.
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May 2025 by Tamara Haygood
I have always been impressed with how well they take care of me as a customer, usually while juggling 10 other things going on.
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August 2024 by Jessica Smith
Posted hours are either incorrect or a blatant lie. They're never open
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August 2024 by Kyle Chang
Called to have them hold a package for an extra day. They literally returned the package that night.
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August 2024 by Lalitha Sunder
Extremely helpful woman. Very quick and efficient
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August 2024 by Ali Ben Ahcen
One of the worst location in sw you walk inside employees not welcoming, no smiley face!! they make y feel they hate their job lol
Go home if you don’t like working here it’s simple ??♂️
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July 2024 by Miguel Romero
They wanted to charge $3 to print a free return label. Just a single sheet of paper. Absurd
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April 2024 by Andrew Ngo
Standing outside with 4-5 others waiting for the store to open.
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March 2024 by Mehvish Mirza
Super friendly staff & helpful
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March 2024 by mashmash21
Super friendly staff & helpful
