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March 2024 by mashmash21
Super friendly staff & helpful
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March 2024 by Leonid Kostitsyn
While the service level varies here like at any other UPS stores, I'm generally happy with it. Some locations don't even have dollies to haul your boxes.
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February 2024 by Random One
Very courteous and helpful, great location for shipping.
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February 2024 by Ashly R
So, I usually leave positive reviews for GOOD services. I try to give people the benefit of the doubt for a bad experience because you just don’t know what someone is going through. However, the lady that works at this location is always SO rude to customers! Multiple times I’ve come here, she’s been late opening and barks orders at customers in the most aggravated tone. “MOVE THE LINE! That’s not where it starts!” “Don’t put your package there and BLOCK ME IN!” “THIS ISNT THE BOX THEY DELIVERED TO YOU ORIGINALLY!” (By the way, these barks weren’t even at me…just other customers in line). I’m just thinking…if you are this miserable at your job, maybe go find something else to do that you enjoy. I typically go to the one on Post Oak, but this one is closer to me. I will drive to Post Oak, those employees are nice and don’t seem to hate their job LOL. She is so freakin rude. 2 stars cuz she’s fast haha
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February 2024 by Tien Nguyen
I paid 2 dollars for print label and the lady print wrong label and I lost the package. When I come back for that, no one responsible for that. So terrible . My package worth 200 dollars. I will contact with Ups to complaint for that store
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February 2024 by Ali Lyman
This used to be my go-to UPS Store but now they are never open on time. Posted opening at 9:00 but I’ve been frequently when it’s not open, even by 9:30. Either change the hours or open on time.
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January 2024 by Yinghua He
I came here at their opening hour and it is not open…
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January 2024 by Debrah Hall
The staff here are always so helpful even when there’s a crowd and people are being rude.
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January 2024 by Dat Nguyen
extremely rude store clerk with a very bad attitude and tone. i wasn't even doing anything complicated. just returning an Amazon package. not sure why she was in such a bad mood.
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January 2024 by Slingshot
It’s now 9:22am. The store is supposed to open at 9am.
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January 2024 by Lost Again
This ups store never opens on time. Says some thing about the management.
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January 2024 by Louisa Hamlin
Hours posted that this store opens at 9am. It’s 10 minutes after 9am on a Monday with 4 cars parked out front waiting to get in. Poor business. No lights are on inside with no signs of opening soon. And a 5th car just pulled up… pretty sad. Don’t waste your time coming here - you are better off driving to the one on Memorial Drive.
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December 2023 by Janae Vallelunga
Waited an hour for them to open at 9a. The UPS guy showed up at 8:59a, unlocked and walked in to the establishment, then he got in his car and left!! I waited another 20-minutes and then had to go to a different UPS store. What a waste of my time and day!
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December 2023 by Kara F
Wasn’t open at 9:20 in the morning. Unreal to run a business this way. Especially around the holidays!
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December 2023 by Kim Syma
This is the second time I’ve arrived at 9a (their supposed opening time) and there is a line of people waiting because the store isn’t open on time. When you call no one answers and the mailbox is full. The last time I came I waited 10 minutes and finally left. It’s now 9:06a and there’s no answer of the phone and no one at the store. It’s the holiday season, how are you not opening your doors at the advertised opening time?! Not to mention not answering your phone. It’s a waste of your customers time (who are trying to get to work!) and a terrible business practice. If this was a one time issue, I would give them a pass. But it’s clearly a repetitive problem. I won’t be returning.UPDATE- I waited until 9:15a and still no one opened the store or answered the phone. The 10 customers waiting have all left. This store is beyond unprofessional!