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August 2025 by D C
This is Divya. I had the worst experience due to employee politics today. I was standing and waiting for the employee at the counter to call for me as he was busy. A lady cut me off and directly went to counter and did amazon returns. I confronted the guy saying you should have called for me if you were ready to take customers. I think he didnt like me for that and said that he needs to check if amazon returns work and asked me to come after one or two hours. The lady who cut me off in the line was able to do it few seconds prior. I was at loss of words at the stunt the employee pulled off just because I confronted him that I was in line first.
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July 2025 by Navya Pabba
Exceptional customer service, got my photos today and they were really patient.
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July 2025 by John Lee
Horrible customer service
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June 2025 by Renee Humphrey
This UPS store is pretty efficient and even if I have to wait, it is never too long.
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June 2025 by Avery Layton
Walked in to drop off a few packages today and ended up behind an older gentleman. The UPS worker, Sarami, was so kind and patient with the man and helped him get everything straightened out. It was nice to see someone leading with kindness!
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August 2024 by Janet
The pw4s9na who works at the counter on Saturday, August 10 of the current year at 1:00 pm is a jerk, she treats people with little respect, no more UPS
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August 2024 by Chalak Baban
I don't know why should I give them one star, the worst shipping company to ship through, I have to pay for print their returning label
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July 2024 by Euri Borregales
Loved my neighborhood and one of the reasons is that we do have the best UPS office, clean, organize and people working are nice, helpful and proactive.
Joe is the best, problem solver, and always willing to help … I have been in other ups store in Houston and Sugarland and this is the best by far!
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July 2024 by Manuel Longoria
Staff was unhelpful and unaccommodating. Curly headed heavyset dark woman who I was not able to get her name refused to return my package because I arrived at 6:57. She said the store was closed despite the time and door still being open. It’s moment like these that can really make or break a customers experience unfortunately, this associate failed short this day hopefully next time with the proper training and courtesy in mind, a customer will have a better outcome.
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July 2024 by Leila Stone
Janet is so helpful whenever I've come by. I appreciate them never giving me any problems!
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July 2024 by Joey Rouser
I frequent this location. The staff is nice, and the store is always clean.
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July 2024 by maria del risco
Very very bad service, the manager didn't even look at us. They wanted to charge us for shipping to our insurance company, which is free in 8 dl because the internet was slow. And I wanted it in cash because I marveled at how they can hire people. And above all, a manager with such terrible customer service. Why do I have to pay for a service that my insurance and cash on top of that already paid for????
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June 2024 by Belinda Saathoff
Joe was such a great help in helping me get what I needed! Kudos to Joe!
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June 2024 by Cristina Soto
The store is well-organized, making it easy to find the services I needed. I was there to ship a package, and the process was seamless. The staff helped me choose the right packaging, ensured my items were securely packed, and provided multiple shipping options to fit my budget and delivery timeline. They even tracked my package to ensure it arrived safely at its destination.
What truly sets this location apart is the exceptional customer service. I had the pleasure of working with Rose and she was so knowledgeable, courteous, and genuinely care about meeting my needs. She went above and beyond for me.
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June 2024 by Alyssia Torres
Terrible customer service!!! The guy couldn’t even tell me which location to go to that will do finger printing? Unprofessional and uneducated! Did not want to help at all. I asked if he can ask a supervisor and he said no.
