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March 2024 by Lakelyn’s Mom
We had an issue with a package from NC to TX, I called and spoke with Mr. Cook who immediately identified the issue and offered a working solution. Friendly, knowledgeable & professional.
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March 2024 by Nah A
I had a contact with 3 different people here and to my surprise they were all a total disappointment. They are not only fail to help me but they wasted my time. The problem I am dealing with caused by irresponsible post mail delivery personnel. I don’t know what this person is on but she tend to mix up people mail way way too much and as a result I lost an important mail. So this people in the office clearly didn’t put any effort to track down my mail but they made me waste my time promising a phone call which I never received. I knew from the get go they were not gonna try to help but I sat there and waited for hours as I was told to do and when I didn’t receive the phone call as I was promised I kept going back politely asking for any information. TIL I finally gave up and accept the fact that these people are useless idiots who simply failed to do their job
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March 2024 by Faye Garvey
The staff there was very helpful
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March 2024 by Ashutosh Bhuradia
One of the staff is the most horribly rude person we have every encountered in the United States. So many amazing things about this country and a few people like this spoil and hurt its reputation. Somebody should train this staff member and teach them manners. Just a totally horrible person - deserves to be fired. Left my partner on the verge of tears. Should not be in a job where she has to interact with people.
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March 2024 by Crypto Kin
I go to this location at least 4 times a week and I always get the best of service. They are informative and the lines move fast.
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March 2024 by Jenny
This location is absolutley horrible, I wish I could give zero stars. I have my own passport company and only send my clients there to be sworn in. THEY DO NOT KNOW WHAT THEY ARE DOING. Every single client has been denied because of something theyve done. I went to speak with a manager who for lack of a better word is an idiot. No one there is trained correctly. Will your documents be sent out, yes but will they be accepted by the government in order to get your passport, no. 23 years I have been doing this service and have never dealt with a post office as inexperienced and rude and this location. Remember THESE ARE YOUR PERSONAL DOCUMENTS you are giving these emlpoyees, names, dates of birth, social security numbers, birth certificates, copy of your Drivers License etc. Think twice before going here for passport services.
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February 2024 by Andrew McCoy
Got here and registered with the front printing. To sit down in the waiting area. I sat there for 45 minutes. Eventually somebody came to check in on me and had told me they were going to follow up. They finally called me back to the fingerprint area and the lady said she came looking for me but didn’t see me. I know this is a lie and she did not come looking for me because I never left my spot. I told her that I’ve been sitting in the same spot, and she gave me attitude.
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February 2024 by Chandra Mitchell
I waited for 2 hrs to get fingerprinting done!! There’s no appointment option. But even for the people who had passport appointments, they waited 45 mins to a hour! I know because we had plenty of time to discuss! There has to be a better system.
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February 2024 by Nilka Bernal
Very bad treatment from the girl who processes the passports, and above all they do not take care of people as they should or respect their time
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January 2024 by Rocío A.
Excellent service, friendly and helpful staff.We had to mail something urgently, got there 10 mins to 19:00 (closing time), and the lady that helped us was great, good attitude, professional. Thank you!!!
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December 2023 by Robert Shearer
Staff was very rude and unorganized. Came in for walkin passport appointment and their signs at misleading so had to wait in two lines. Despite limited time window for walk-in appointments the passport person was on break for over an hour.
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December 2023 by Claire Dunn
I don't have a lot of experience mailing packages, so I went to see if the employees could help me create a shipping label and send it out. Just like the other reviews said, everyone here just has a horrible attitude problem. Staff was so unhelpful and acted as if I had done something horrible to them and just looked at me in scorn. This is a government facility and every customer should be met with respect. It is unfathomable to be a grown adult and having the attitude of a child. Take your services elsewhere and just go to UPS or FedEx.
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October 2023 by Holly Waters
I hate to write a bad review, but I hate feeling like I’m inconveniencing people to do their job even more. The people who work here are just rude. I don’t understand how it’s so hard to be respectful and professional. It was like my presence bothered them. I do not recommend the passport services here. Really bad experience.
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October 2023 by Tony Vokey
Went there today at 530pm to mail a package. Operation hours are supposed to be until 7pm according to what is posted online. However, when I arrived it appeared that just the self serve kiosk were open.There is sign next to the door that reads ring for service. Some young girl rang the bell and waited, not getting a response after 5 minutes rang again.Some PIG (male post office employee) on the inside of the door yelled and swore on her, telling her that “they are closed and she should have already figured that out by now”. He certainly could have had the courtesy to open the door and inform the young lady that they were closed. She was just following what the sign said.These Unionized Postal Workers need to be reminded about who pays their salary. There is absolutely no need to speak to a customer in this way, absolutely disgusting and uncalled for.
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October 2023 by M S
Everyone there has an attitude problem. I was treated very unprofessional they were very rude and I also witnessed them having attitude with other people for no reason. Like just asking a question and they get annoyed. I was sent by one of them to another room to get a picture taken and the lady in there was acting unprofessional not wanting to take the picture at first and complaining about the women who sent me to her saying they getting on my nerves over there and made me feel uncomfortable. The woman with big hair who charged me didn't want to give me any information and seemed like she did not want to talk or help me.
