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August 2025 by Lupe Garcia
They are really good at correcting the mistakes of another location.( Jensen and collingsworth ) They actually have employees that work at the Almeda location and sincerely try to help you . They talk to you civilized and patiently even in times of chaos & stress. They helped me complete my change of address form & explained the change of address form will not go through unless you verify with an ID. So my mail has been not coming to my new address. The last lady at the other location on JENSEN has terrible communication verbally and non verbally. This lady we dealt with today named Natasha Woods is very highly skilled with great communication skills , top tier worker, eager to get the job done & happy to help you. Its a reflection of night and day . Clearly the demographics of the area are completely different but the workers should all remain as professional as this young lady. We need more people who are cheerful to help the customer. I spoke with Mr. CROSBY and he calmed me down from spazzing out today. The post office changes their policy like people change their underwear often & randomly. With that being said no one told the public that the policy now is to bring yourself and them clean drawls down with a valid ID and yes tribal ID is accepted as it should be. They did have to extra verify only because its tribal identification & weren't familiar with it. But the part that should be changed is that weak recording while your on hold saying all you need to do is come in and fill out the change of address form when in reality there is more steps to it than merely that. I felt a little played waiting on mail and it wasn't coming. I admit I didnt open that letter they sent to me because for the last 45 years they never made you go down with your ID. So this should be more openly discussed with customers and more signage to tell people they need an ID to move their mailing address. This could effect lots of people who are already suffering tragedies. Unknowingly it could cost single mothers child support payments , elderly citizens SSI checks , unemployment information, time sensitive documents such as court papers , utility bills & even soon to be expired coupons. I think that part is completely a train wreck but the fact these 2 workers know how to handle it is amazing. They have the hardest job ever to deal with the questions about the quietly changing policies. Some of us are loud and impatient but they have have the best location right here to calm all that down. I appreciate it so much & pray they hire more people just like this. I never thought id find a post office I actually like going into but this one is clean and the lines are not long . I left so much happier than when I came into the location. And yes im going to update my review about the last location because its about time they make a serious change over there.
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August 2025 by Lunasecret A
Let me explain the process how your packages are lost. When they have a package, they do not deliver it to the Amazon hub or similar package room. They would stand in front of the mail box exclusively for letters, having no idea how to make the package fit in the mail box, and then left a redeliver form, without further delivery attempts. They do not even deserve the low salary/holiday presents.
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June 2025 by Mike Scott
Absolutely the worst possible service. Especially overnight or late. That is a different crew than the regular crew. They don’t a shit. Deliveries are repeatedly delayed because they can’t find my address. Bullshit. It’s total laziness. Period. They make zero effort could not care less about the customer. The regular crew will deliver next day while the useless speciality crew continues being useless. Further. This isn’t new. Years of it. The regular carriers have told me how useless the other crews are and the manager and the USPS do nothing. How pathetic can a service get.
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April 2025 by Johnathan Ellison
They lost my federal documents package and I paid to have it tracked. All it says that is is still in usps possession. It’s been 20 days now
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April 2025 by 陳威均（Joshua）
Not that bad
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March 2025 by Jacob Auippa
Had issues in regards to some deliveries. Filled out a USPS Case & Miss Wilkins got back to me, taking care of the issue right away. I greatly appreciate her help.
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February 2025 by Jessica Jackson
I have been waiting on W2 to come it has not I think it gotten loss in the mail but after reading these reviews it probably got sent back because we have gotten mail that did not belong to us and I think the mail carriers need to pay more attention about who's mail they are putting in somebody's mail box pay attention now I have to go pull it up on line
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November 2024 by Joi Garrett Smithberger
Great customer service on Richmond Ave. Houston, Tx
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September 2024 by momo
There's a lot of low ratings for this location. The post office is the worst government entity, but have you all been to the Griggs Post Office location? That's the worst one in existence. Your packages are delayed getting out.
This location has always ensured my packages are sent out by the cut off time. I've had nothing but exceptional service from the staff here. The lines move quickly if someone isn't holding up the line.
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September 2024 by Uryu Hidetaka
good service!
They are very polite and kind.
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August 2024 by Seth Trouwborst
big fan haha
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August 2024 by brad Adams
I absolutely hate this location. I walk in with a candle that I wanted to send back home to my mother. So I’m approaching the desk and this lady did not acknowledge me at all instead she looked at coworker and said “what?!” As if I wasn’t standing there. She doing what a child would be doing at work, on her dang phone. Girl do your job! I don’t even want to mail my stuff out here anymore. They’re all so unprofessional
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July 2024 by Kay Ward
I want to give a major thank you to Supervisor Valerie! She helped me track down my package and followed up with me diligently! Extremely helpful and I can't thank her enough!
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June 2024 by Jeon
I had experienced good service in here. Some customers seemed to have been catching some attirude from the clerks, and there was only one register open for the long line that was there. They soon opened another register after a lady came out with food that she seemed to have been chewing coming from her lunch break.
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May 2024 by stanley bennett
Terrible customer service. Guy at the counter is extremely rude.
