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August 2025 by Regina Sanna Wilhite
The postmaster at this location is very rude and obnoxious.
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August 2025 by Emmy Minnie
I personally work in a setting that requires professionalism and respect. But what I experienced in this store truly upset me and triggered me to write this. Let’s start from the beginning. This happened a few years ago when my family and I had to renew our passports and submit some paperwork. My dad couldn’t find any availability at other USPS locations, so he scheduled our appointment at this one. It was our first time there, and we had no idea what kind of experience we were walking into.
When our turn came, my dad started organizing the paperwork at the counter. We got a male employee who began looking through the documents and immediately started speaking in an unfriendly, almost hostile tone: “You’re missing this, you need that,” and so on. He then told my dad to “stand over there and do it,” but not in a polite way—his voice was sharp and disrespectful. This happened three times, each time with the same mean, almost yelling tone. My dad, whose English is limited, stayed respectful and calm despite being treated poorly. I could see him stressing, and I almost started crying, but my sister calmed me down.
When we left and got into the car, my siblings and I told our dad we would never come back to this place. My mom was so stressed she started crying too. That day left all of us shaken. Fast forward to now. I had to return a package. It was already packed, labeled, and ready to go—they just needed to scan it. I didn’t know which USPS was closest, so I decided to risk it and went to this same location alone. When I arrived, I accidentally went in through the wrong door. The male employee immediately started yelling, “Ma’am, that’s the wrong door!” I was shocked. I quickly apologized and went to the correct entrance, but my hands were shaking. There was no reason to yell—he could have easily said it in a normal tone. The store was empty except for me and two employees, so there was no issue with noise or hearing. If he had spoken normally, I would have heard him just fine. I ended up having a small anxiety attack. All I could think was, “I just need to hand this over and leave.” I didn’t even look at him because he scared me that much. This male employee is the most unprofessional, disrespectful, and ill-mannered worker I have ever dealt with. I understand people have bad days, but it’s no excuse to take it out on customers—especially those who are simply trying to get something done. Would I ever go back here to return, send, or process important paperwork? NEVER. If you value your peace of mind and don’t want your blood pressure to spike, avoid this location at all costs. Go somewhere else. It will be worth
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August 2025 by Steven Liu
Poor communication and disorganized service. Manager lectured me instead of answering a simple question, then told us they were out of passport applications. Had to go to another post office to get the form, which left me no time for my appointment.
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August 2025 by J D
Old man with blue t-shirt on Monday Agust 11 2025 4:27 Pm should get fired and find another jobs . You deserve get another hard jobs than be employee of usps . So rudes , not professional. Yelling at my face . Closed time is 4:30 I come and 4:27 and he told me get my package out of here . He treat me like I'm a theft .
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July 2025 by Service Trip
The truth is, it's incredible how they can put such characters to work with people. Their poor manners and poor vocabulary got us kicked out of the establishment and they didn't let us complete my son's passport. Take action against these people.
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July 2025 by hue pham
Honestly, their pretty grumpy and often rude.
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July 2025 by Jemila Yesuf
Online it say walk in passport was at 9:30 to 10:30, we came at 9:00 but they said it they could only sever 6 people for passport, the walk in passport was closed and there was bad customer service.
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July 2025 by Anthony
Came to get a passport with an appointment, I ended up bringing the wrong form and we tried to ask the bald guy with a white beard if we could come back, he laughed like something was funny or something, guy is very rude I don’t even know how he has a job. Starting to think yall just hire anybody that has attitude
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July 2025 by adictodeamor1
I visited the office Tuesday 8am trying to submit my passport application.i asked for help to know the exact fee amount.The manager just responded rudely.he said he was too busy and he can not help if i dont have an appt.(him and another guy was not even doing nothing ,not even customers helping) sadly that office is the closest to where i live.😡hope he gets transferred or something else.not worth paying that guy not even the minimum wage.so lazy guy.😡got helped the same day in another post office😀
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June 2025 by Alexandra Gomez
Awful experience, the man who gave me the information about how to get ny daughters passport he gave it to me with attitude, not counting the Asian lady in the front desk when I left I said “thank you ma’am” she answered me “ujum” what do you mean “ujum”. I don’t know why all employees from postal offices act like this, they are old and grumpy!
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June 2025 by Alliyah Sauquillo
Unprofessional employees and has no customer service skills. Very rude lady. Came up to her for drop off. Did not acknowledge or said that her desk is not open. Like why would I assume your desk is close 🤷♀️ just mumbling to herself.
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June 2025 by Levalier
I've been denied from dropping off packages here before because the origin zipcode is 15-20 minutes down the road. Some of the employees are looking for any excuse to not take the couple of minutes to scan packages in - quite lazy, take more pride in your job please.
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June 2025 by Christopher Tran
Employee refuses to give out drop off receipt when the other day I was able to get a drop off receipt from a different employee. The guy was rude for no reason and lazy.
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June 2025 by Bullseye Glass Service
Mailed taxes here 3 years in a row and have had to also resend certified from a different post office because this location is not equipped enough to see mail to destination. Dont trust this post office. 3 times makes it my fault I know
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May 2025 by erika viera
I came in to get my passport, previously i made an appointment, and they were fast and efficient. I was super nervous but they made me feel at ease. Staff is very friendly and helpful. I had a great experience. I would recommend this place. You can walk in for a passport but certain days . It’s better if you have an appointment and as long as you have all the paperwork required which i recommend you look online, it would be a smooth process.
