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August 2025 by Josue .T
Got done what needed to be done but not saved from a 20 min headache of being there. Staff is very un genuine, lacks proper explaining of any process, questions are not answered. They offer little help and expect a customer to know what is going on. Could use a big makeover of staff training, and the building seems like it hasn’t been kept up with in years.
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August 2025 by Genie Doan
I came here today 8/19/2025 to mail a package. Even it is a simple mail, I am truly impressive by the beautiful service from Ms. Riley. She was the only staff at that time. When I walked in, she nicely greeted me and directed me to the right counter. She was assisting a customer to handle a heavy package, showing the customer detailed steps at Self Service booth. Then, she came to the counter to complete my mail. Her smiles, kind communication, quick and efficient service from start to finish are all above and beyond my satisfaction. Additionally, this post office location opens very early at 7:30 am, which is a good convenience. I also completed an online survey to give thanks to this nice experience today.
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August 2025 by Matt O
I don't go to the US Post Office often and when I do, various locations can be a hit or miss experience. Today was a hit at Rogerdale thanks to Riley. I was on a clothing return mission from my wife and I didn't know my package needed to be sealed. Riley could tell I genuinely didn't know. Instead of turning me away, she helped me ready the package and gave me instructions for the next time I'm on a honey do mission. Thanks Riley!
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August 2025 by Melissa Martin
Had an appointment for my 1 year old son. Arrived before appointment 15mins and ended up waiting for an hour?? Crazy yeah I don’t even know why I would wait that long, and no one even came up to us to tell us that they were behind. I had to go up and ask then she tells me that the lady was already 1 hour behind? You couldn’t come up to us to tell us that, no one could come and let us know? Horrible experience. Don’t make appointments with them
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July 2025 by Guadalupe Orozco
The older man with glasses is super rude.
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July 2025 by pog expat
Rude and unhelpful workers in this branch.
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July 2025 by Isaac Bustamante
Just dropped off click n ship mail but they wanted me to re pay for shipping. I already paid for one day shipping man proceeded to be rude to me and started yelling. I had a priority one day pre purchased and I was required to re purchase it.
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July 2025 by T S
Came here for my passport application with an appointment, and the process was smooth and efficient. Hannah assisted me and was incredibly patient and helpful throughout. She answered all my questions and made sure everything was in order. Great service—thank you, Hannah!
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June 2025 by Raul Contreras
We went to get our son's passport and Ms. K attention was excellent, kind and patient. She was very loving with my son. I recommend this USPS office, as well as the entire staff. They provide good attention.
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May 2025 by Tony Vu
Subject: Complaint Regarding Passport Appointment Experience
I had a passport appointment scheduled for today at 10:15 AM. I arrived at 10:12 AM and informed a male staff member that I had an appointment. He checked the list, confirmed my name, and asked me to take a seat and wait to be called.
Shortly after, an older woman (who I believe may be Vietnamese) approached us and said she was running a little behind. She politely asked if we could wait an additional 15–20 minutes, and we agreed without any issue.
However, after waiting for 45 minutes with no updates, I approached the passport service station to follow up. I began explaining that I had a 10:15 AM appointment and had been waiting for 45 minutes, but the woman interrupted me as soon as I mentioned the appointment time. She pointed her finger in my face and accused me of being late, stating she had already called someone else ahead of me.
Her tone was extremely rude and unprofessional, and what shocked me even more was the behavior of her supervisor (photo attached), who supported her actions. They eventually refused to process our application and even went so far as to threaten to call the police.
This entire situation was caused by their own scheduling mismanagement, yet I was treated with complete disrespect and dismissed unfairly. It’s unacceptable for USPS employees to behave as though they hold power over customers, especially when the customer has done nothing wrong.
I am extremely disappointed by this experience and hope appropriate action will be taken to ensure other customers aren’t treated this way.
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May 2025 by D
Ms K is a gem 💎; the staff here are trying their best to- my suggestion is to go in the morning before lunch for a shorter line
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April 2025 by Greg Russell
See the photo:
Be aware that sadly in this day and age, this white male military veteran is leaning towards racism.
I'm new to Houston and needed to send out some documents out of state. I felt immediately unwanted inside this Postal office by asking a few questions about sending a Priority envelope out to my destination. The black lady was absolutely uncaring, no eye contact, talking down to her desk. Her pronunciation of the English language was terrible as I had to ask her what she had said twice. Then she mentioned I could go to the kiosk and place my information into the machine to get labels printed out as if she didn't have time for me.
So...I headed over there and
found another black customer having difficulty there and she headed to the desk to get help. I stepped up to the kiosk.
This kiosk seems to be more time consuming and frustrating and I understand now. Behind me now was the same black customer accompanied by the same black postal service woman that was uncaring to five minutes ago...telling me to just fill the address in by hand in my envelope!
I needed help, but this black postal clerk would rather help the black customer? Heck, I'm at the kiosk, help me to print this out! I was crushed to see the racist attitude, racism front and center. She told the black customer to come with her back to the front desk where she spent fifteen minutes helping her own kind, I felt total prejudice with this black postal clerk. She knew I needed guidance and advice but spent her time helping another customer of her own race instead.
That's how it felt.
I'll never go to this office again.
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April 2025 by Laura Hogan
I have been at this location twice including this morning 4/16/25 and received great customer service by the ladies there. I forgot to get her name and I was already late for work so I couldn’t go back to get the sweet lady’s name but she was an angel.
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April 2025 by Mr. All in
Mrs. Butler a total Gem!
Thank you!
There was a line of about 12 people.
She came from the back of the facility and addressed 5 people in line and directed them to the proper window.
Knocked the line right down. So friendly and so professional.
It's refreshing to see such great customer service. I truly appreciate you.
🌟🌟🌟🌟🌟
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April 2025 by Amar
They have bad person good I can do it. Any job the people go to?
