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March 2024 by andres70538
Bad service they make you wait too long to pick up a letter or package, and the lady gets upset because they ring her bell
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January 2024 by Firstname Lastname
The absolute kings of losing packages! I've lived all over Houston and this might be the worst USPS location in Houston. The drivers refuse to actually deliver any packages (no matter how small), and instead leave them here for pickup. If you get a pink slip to notify you, consider yourself the exception.Expect extremely long wait times. Also expect them to not have your package nor know where it went. I've lived here for a few years now and this has been a consistent, repeated experience here. They really should just shut this location down at this point. It is simply not functional.
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December 2023 by Ricardinho Guevara
Attention please... Somebody on this place is losing the package. I buy things online and the information said the packages arrived to this location and then they delivered.... But on this week they don't, I'm still waiting 3 packages but they said is delivered already so.. where is my packages....
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December 2023 by Maryjane Brischetto
Our carriers keeps leaving our packages on the street for anyone walking or driving by can just pick them up and keep going. There is always someone here to open the gate. Please don't do that. Some packages have medicine inside. Thank you.
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December 2023 by Grant
14 people in line and 2 being helped when I queue’d up in line - 13 minutes later I was being assisted. Incredible polite customer service. Have not seen this service this efficient in years! Kudos W. Little York.
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November 2023 by Maria Rodriguez
I shouldn't even give one star for bad service, they only have arrogant people with whom we speak little English and they don't want to help and some thieves sent me a parcel from my country and they couldn't solve anything saying that the package was delivered and signed by me ,. As soon as I don't sign or receive my package, they are thieves and they should have kinder people willing to work, not just take the check without earning it ????
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August 2023 by James Clark
To be fair, there are a handful of employees at this location who are nice and respectful and do their job without complainant.That being said, this location, in general, is atrocious.We have an office and three familial homes serviced by this location. We have had numerous issues with undelivered mail, mail being delivered that isn't addressed to our residence/office, and our mail being delivered to the incorrect address. We have made multiple complaints in person at this location, with USPS online, and with individual mail carriers, and nothing seems to ever get done.We send mail out from this location weekly and almost every single time I am in this post office I witness people making the same complaints to the staff, yelling about how there is no follow through and the apparent lack of concern/action by the staff.I understand there are always issues with work. I understand that the government bureaucracy makes things more difficult.However, I would be ashamed to be a postal worker at this location. It is clear this location has horrible management and no real concern for standards or the concerns of their customers.If USPS cared about American citizens and the duty they owe to the Republic, the management of this branch would be completely replaced, and many lower level employees would be in the chopping block as well.
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August 2023 by Kingston Davis
don’t waste your time at this post office so disorganized and don’t care about your mail, you’ll do yourself better off at another one.
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August 2023 by Katie Kartman
Just moved into this area 3 months ago and have not had a single package via USPS that has been delivered. Every single one has said delivered and it’s not there. Also, I almost never get my own mail, I always get the neighbors. Finally started mailing my packages to a friends house because that’s apparently the only way I’ll actually get them
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August 2023 by Tracy Kujawa
The person at the counter INTENTIONALLY "lost" my Priority Express overnight package containing the cremated ashes of a deceased person being shipped to their family and made sure the package didn't get sent on time.. she got mad when I asked for a receipt to prove I dropped off the package, which I always get.. refused to give me a receipt and scan in my package.. I asked about why, then she got upset that I expected a receipt.. which I am usually always able to get.. It took opening a case for a lost package to get the package located by a manager and eventually sent.. this is abhorrent behavior of a post office employee.. this is the lack of respect these people have for the precious cargo we entrust to their care..
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August 2023 by Goju Student
I have a hold mail request that's due to end on 7/28. Went to go and pick up the mail but they say there is none. How is there no mail held for me when I have been watching ALL the mail coming in daily via informed delivery? This post office is the worst in Houston. I've had packages and school books stolen from this post office too. These people are inept and should all be fired. I'm filing another complaint in the morning and filing a lawsuit against the post office and this location if possible. I HATE THESE PEOPLE AND THIS LOCATION.
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June 2023 by Donyell Ware
One of the lady's that work at the front counter she is absolutely amazing ? very kind she has great ?customer service ?
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May 2023 by Rafael Quintanar
This is one of the worst USPS offices, employees are rude and disrespectful to customers, they never want to do their job, the counter is always unattended and they always claim they are in a meeting, no supervisor to complain neither
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May 2023 by jamar clemons
Too many instances where my package is put in a neighbors mailbox (twice within the past week). It’s not rocket science to make sure numbers match.
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March 2023 by S C
I mailed a box to 77091 zip code from Nevada, name address all correct and it showed out for delivery so at 6:30 p.m said address not found BS that's a valid address dumb employee didn't leave box but other mail. 03/27/23.
