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September 2023 by Joe Rodriguez
I just want to tell you about my experience with Valero Auto. Right off the bat, the owner needs customer service experience.I had all my front steering done with them and they left my idler arm loose, loose like the nut was all the way at the end about to fall off. That should've been my "red flag."I decided to let them install a brand new engine, and I still regret it to this day. It was very unprofessional and too many mistakes to list. I had to keep taking my truck back several times, inconveniencing my wife because she had to look for rides since I took her car while my truck was back in the shop. They didn't have the knowledge to make any of the mistakes right, not to mention they only have one mechanic at any given time. They can't seem to keep any mechanics. I had to take my truck to another shop to get it fixed right. The owner of Valero auto is not a nice person, and I let him know that. I did business with them because they are a small business and I like to help small businesses.If you're thinking about using them, you have been warned. If you think they're cheaper than any other reputable shop, think again.Bottom line is, they're two levels beneath a shade tree mechanic with dealership repair shop pricing. I will never use them again.
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March 2022 by Nino Nicolosi
Family-owned great mechanics Super Service very honest
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December 2021 by Kathleen Nunez
Great advice! Fast and friendly service! Great family values
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July 2021 by Matthew Clarke
Good mechanics. Knowledgeable and funny. Never had a problem they couldn't fix.
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July 2021 by Sommer L.
Super fast service! Took my car in for an oil change and there was no wait, got my car back in about 20 minutes. Would recommend!
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July 2021 by Peter H.
My car broke down in front of this shop. It needed a new fuel pump, the shop said they could do it or that they would look at it. If I would bring it in. I said I'm right in front of your shop can you just help me push it in your driveway. The answer was no but they were car tow truck for me. Wow no customer service whatsoever. If they have a car in their parking lot that doesn't run how do they get it in their shop they have to push it in there but they wouldn't push it from right in front of the shop for a customer. Hey check the car somewhere else
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May 2021 by mike contreras
Great service ,great diagnostics test on my truck. They gave me great conversation on what needed to be done all upfront .well recommend.
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February 2021 by George Garza
Only mechanics I trust!
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October 2020 by Autumn Still
It is a family owned business and they do amazing work! They have always fixed my car with no problem. I have been going to Valero Auto Service for 10 years now and I have never had a problem!!!
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October 2020 by Thong Nguyen
Have my car in for a flat i been told that i need a new tire. Disappointed i drive to tire shop just one hundred yards away and they fix the flat for ten dollars.
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June 2020 by Autumn S.
Very nice establishment my cars have always been taken care of at this Auto Mechanic shop and great prices too!
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May 2020 by Scott Cantrell
I have been bringing my vehicles to this family owned business for 8 years. The team at Valero Auto Service located at 11114 N. Eldridge Pkwy Houston TX has always treated me fairly with competitive pricing. They have never tried to inflate their prices on parts or labor and they do not try to have work done to your vehicle that is not needed. They thoroughly inform you of the work that needs to be accomplished and try to forecast any upcoming expenditures to assist you with planning out your budget. If you are looking for an honest auto repair shop, look no further.
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October 2019 by Felisa Jenkins
Always treated me like family. I will always trust them the vehicles I've had
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October 2019 by Ernesto P.
I walk in to the establishment. I'm greeted by a man at the counter, I ask him if he does repair to A/C? He said he does. I go on to tell him i have had some previous work on the car and that it's not quiet working properly. I told him i want to get it working right. He says i won't touch it, take it back to who started the job. 1. I came here for service not for you to tell me who to take my car to get worked on 2. If your open for business, and you repair A/C, why are you denying me service before you even look at my car? Then you go on to say that since some parts are new that you can't help me because you want to be able to sell me all the parts? So now your admitting to scamming ppl for their money? Funny thing is i have done some corporate business here when i was dressed in a suit and tie for one of my company vans. This Time i come in to repair my civic in shorts and a baseball cap and get treated completely different. Most ridiculous experience. If you don't wanna repair cars today. Then close your doors!!
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September 2019 by Randy Martinez
It's nice to find a place where you feel well treated and also they offer a good and professional technical service. Experienced and from the "old school" mechanic, who doesn't stick to the book, but also go beyond by his own expertise. A great guest experience!
