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April 2023 by Tracei Daniels
I walked in asked about a gun waited 30 minutes to be helped and then when helped I was told I couldn’t buy the gun because I was on the phone waiting on them I was racially profiled by these Hispanic workers. Shop at a real Gun Store
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December 2022 by Oscar Castellanos
Had pawned a $300 nail gun and got $60, seemed that day they where just giving $60 loans to everyone regardless the value. Came back today to pawn the same tool and the lady forcibly kept telling me the system only wanted to buy it for $25, at the end said they could loan less the the value the system wanted to buy it for. Honestly i noticeed the lady just wanted to get us in and out fast because she was the only one and was busy making a sale so she prioritized that, which is terrible customer service, she even told me To go elsewhere even though I was very friendly and polite. What a scam, also was looking at the drills they have for sell and being used they have them about $10 dollar difference from the new ones at the store, check pricing before shopping here..
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September 2022 by Toya T
The worst pawn shop in Texas. The workers are all rude no customer service at all. No one wears a badge so you don’t know their names. I asked for a manager she didn’t address me at all she sent another worker to speak to me and told me to come back in the morning to speak to the store manager. So no help today at all. I was lied to about a sale so the guy could get a commission. I come to pay for it and it is not what the original sale offer I paid for and they told me it was their mistake but I can’t get my money back nor can they help me to come back in the morning. I then proceeded to ask the black gentleman with the golds in his mouth (I have to describe him because again no one has on a name tag) for corporate number and he totally ignores me. I asked him to give me customer service because I am a customer he begins to fuss at me telling me he’s looking at the computer. The other black young lady with the two toned hair (again I have to describe her because no one has a badge on) proceeded to interject when she wasn’t involved in our conversation she was handling another customer. All this is going on and the manager (she is a Hispanic lady I believe they said her name was Maria) never comes from behind the counter to address me nor the situation. I always spend my money here and I don’t deserve this kind of treatment. I should be treated with excellent customer and if I ask for a manager to better assist me a manager should come because that’s a managers job to handle the situation. I didn’t get none of that. I am very disappointed in this place. I want my money back or I want the sale I originally agreed upon. I am gonna call corporate. Put a complaint in on the BBB. I want to speak with the store manager but if the employees are like this then I can only imagine what the store manager is like and what the resolution will be. Everyone need customer service training, Sensitive training, manager training or something. This is one of the worst experiences of my life.
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September 2022 by Clarence Latson
I went yesterday on the the 28th of August they offer me $80 left and came back that same day 10 mins before closing they wouldn’t let me in. So I come back the next day now they want to say it has to be 8gb or whatever in order for them to take it & they have too many laptops now which is the same stock I seen yesterday
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July 2022 by Jayme Bby
My favorite been going here for years love they jewelry and most of all I love the fact I can a good loan when needed the employees are nice friendly and ready to sale and manager great always nice when I come in and give fair prices
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December 2021 by Jai B
THIS PAWN SHOP IS A SCAM WILL SALE YOU FAKE SHOES‼️‼️‼️‼️‼️??♂️I bought a pair of retro Jordan’s from them they charged me a arm and a leg because I KNEW u couldn’t find these anywhere. I resale shoes so this was a great deal for anybody who is in need for good shoes low price. I normally sale to kids who want the best but at a lower cost and these shoes are straight up fake. I buy from them all the time an thing is they wouldn’t even take them back with the recipe because it had been past 5days.
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November 2021 by Melvin L Spears
Pawned a gaming system , got a fare offer and easy to get item back. Going back today so we will see. This rating may change depending upon how it goes this morning.
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November 2021 by Purple Jupiter
Well I had enough time to think about giving them a bad review give them the bad review and finish and they still haven't answered the phone lmaooo definitely one star customer service for sure lmao
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January 2021 by Sergio rene Espinoza López
Very bad sells bad things and I sell them to one like that, knowing that the product is bad, please do not buy there is something used, only bad thing sells
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May 2020 by Diane Hall
hi I went in to purchase a television for a friend of mine for their birthday and the youngman I thought he was a manger ? I'm sorry I forgot his name he's totally awesome my friend is very happy with the television still and it's been almost two weeks now and and also day also is a very awesome salesperson they're totally cool over there you guys need to get there and buy some stuff pawn some stuff. Have a blessed day
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August 2019 by Craig
*Business Integrity* Sergio & this store stand above with their foot on all their competitors by many factors: respect, honesty, & overall Customer Service!Rating was noticed for Sergio's management, so moved here, where Sergio transferred!
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June 2019 by cecilio gonzalez
Rent the $19.99 truck, at the end turn to $104 just to move my sofas and a couple of boxes, thats all u can carry, truck to small.
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June 2019 by Derrick Greene
Excellent Costumer Service...
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May 2019 by John Porter
Not good....bought house in area..have spent about 500.00 here...ladder ...good...mower...bad.....mower ...bad.....sander ....bad....sander....bad....yes 2....went in today just to look seen something I liked ....employee came...I told him about past experiences....needed to know about the item I was looking at...he said yes we had bad lawnmowers did you get them fixed.....at this point ...you knew you were selling non working items at working prices....to fulfill lost of pawn paid out....as myself and 8 yr old grandson was leaving I seen same employee hit lock as I tried to leave....lol...pawn here do not purchase here.....FYI....have never pawned in my life....just buy...but if you pawn like this too..the buyers suffer!@@@....your business...management needs help!!!!!called told manager my opinion and experience...sorry you feel like that!! Handle this store or media boycott....still buy garbage.. no sale!@@!@@...no business!!!!
