Verizon

Most Recent Comments

• March 2025 by Cortney Matthewis
  This store has extremely rude agents who lack customer service skills. Avoid it if you can. Verizon should do a better job at vetting its applicants. Soft skills should be a bare minimum requirement.
• March 2025 by Dior
  I went to this location today around 7pm.The manager at this location customer service was HORRIBLE. I am currently a verizon customer and have never been to this location. I was trying to get a phone for my business and the lady that worked here didn’t know what to do so she asked the manager. The manager began to try to set up my business account. He went against the policy a few times one to begin to say to me “How do you even know about _______??” Which was extremely rude to me I have a business of course I know everything that is required for my business. He stated my application was put on hold for some reason and did not give me any explanation. Everyone has the right to know why their application is on hold. He called the number and at first stated that no one might answer and let me hear while on speaker. Had the phone on speaker the whole time but when the lady answered he removed it from speaker so I could not hear. He hid my confidential information which I will be getting a lawyer he has went against policy.
• February 2025 by Valeska Diaz
  They’re very racists, they don’t help costumers, the manager should check the cameras and see the type of employees he have.
• February 2025 by Victor Diaz
  Very bad service in this store. They should check the staff of this store, check them through the cameras, they spend all day on their cell phones and give very bad customer service. It is a very expensive service for the mistreatment they give in this store. They are very racist. Take action if you want to improve the store's image
  
  Very bad service in this store. They should check the staff of this store, check them with cameras, they spend all day on their cell phones and give very bad customer service. It is a very expensive service for the mistreatment they give in this store. They are very racist. Take action if you want to improve the image of the store
• February 2025 by John Donato
  I went to the store on November 23rd with a friend just to wait with him to get his new phone, watch and tablet. We we're there for a long time. While I was there I just asked the sale rep a question whether Verizon can port over number from eVoice that isn't a mobile number. He asked for my cell phone number and said my Samsung Ultra S22 would support that as an eSIM. unasked what that cost and he said $10.00 per month. I said I would think about it cause I don't have any information to transfer it anyway so I would wait. About 10 minutes later I received a text while in the store saying "A second number was added to your account ending 7382". I asked that guy did he add a new number to my account?
  Hello said Yes and I told him I didn't tell you to do anything!!! I also said who the hell do you think you are to add a new number to my account especially when it's not even a number I was going to port anyway. I said "You have some damn nerve!!!
  I said I bet the reason you did this is to get Commission. He didn't say anything. I then said tell me how much do you grt paid for New lines. He said $50.00. Now anyone that reads this will know what they get paid and that what I'm saying is the truth.
  
  The next thing I said was you better fix this and get your manager. He went to his manager and his manager said he would offer me 6 month of credit for $10.00 per month. I said I'm not happy and I'm posted off and want to leave. I asked for the reps phone number and to send me a text about what his manager said and he did. As of today, January 11, 2025, the Rep, Jesus Rengel won't respond and fix the issue.
  The next step is to file a complaint with the FCC for Fraid and Slamming and the Texas Attorney General.
  I have called Verizon numerous times and no one does anything.
  I tried to call the store phone number and it never goes to the actual store only Customer service.
  I sent Jesus another text message today and he didn't respond.
  
  The store manager should be fired too cause he knew exactly what he did cause I cursed the rep out loudly.for everyone to hear cause I was very mad and the guy Manager didn't do anything. So the culture of that store cause it comes from the top down. The Manager didn't do anything and never came over to talk to me or apologize.
  
  I would never recommend Verizon and hope the entire public knows what some Reps will do for money. He was so dang bold to do it right in my face and not care.
  My friend is my witness and so are the text messages.
• December 2024 by Antonio Villarreal
  I am writing this review here because I don’t know where else to express my frustration with Verizon customer support. I am simply trying to exchange a phone that is defective. I have been trying since Friday. I keep getting people from an Indian call center that keep transferring me over and over. They are intentionally doing it. One guy actually giggled and transferred me. I had another guy actually hang up on me. Verizon customer support is unprofessional and they are some rude nasty people. This is my 4th transfer they are intentionally doing this. It is honestly affecting my mental health. PLEASE DO NOT SIGN UP WITH VERIZON. ATNT actually has agents in the states not an Indian call center. This is really unbelievable
• November 2024 by Monica Duno
  Good location but BAD SERVICE the costumer service or attention was so bad. They just want to sell you a phone or whatever dispositive but for issues they don’t want to help you and they don’t care your issues. I went for issue with just portable from cricket to Verizon and didn’t care just putting on infinite hold call, so I spent 2 horas waiting for a solution and the portable service disappeared of the call and the customer service just waiting for close the store and kicking me out the same like cricket store. So even all that time that I spent I don’t have the solution I’m in two carrier company.
• October 2024 by Dannielle Tartabull
  Very bad service offered by the sellers of this store, the two times I have come I have received really bad treatment. But I have the idea that it is only for Spanish speakers, since those who speak English are treated very cordially.
• October 2024 by devin stevenson
  Had a terrible experience at this store. Humair had an attitude when I asked how I knew the device was paid for on my account. She had a nasty look on her face and was super rude.After she stormed off for her manager she stood behind a display on her phone until the next person walked in. The manager was at least civil but not especially helpful. Verizon has really fallen from where they once were service wise. I can’t believe this is a corporate owned store.
• September 2024 by Adrian Peña
  ZECHARIAH is the worst agent that this Verizon branch has in the month of May we made a purchase of several devices and delivered the ones we had and they did not do the promotion of giving us a discount of one thousand dollars and the invoices would be monthly of four hundred dollars and we got the first bill of 885 dollars we went to the branch to see why such a high bill and supposedly called customer service and fixed everything and applied all the promotions which never happened now the problem continues to persist because he never fixed anything in the account I have to pay 900 dollars to be able to continue with the service plus the amount of the invoice I have to pay almost 1500 dollars of invoice for the bad work of this agent and no one can give me a solution to my problem and the most painful thing is that my account and my credit is at stake.
• July 2024 by Mari F
  was close to this particular verizon store so decided to stop by to see if they could help with issue i was having with my phone, right away the sales person was not interested in the least to help, said "they're not technicians" and i understand that, but it was a horrible way to be greeted. i still continued to stay and look for a new upgrade , and i eventually got one (i had already done my research ) but i have to say that the whole experience was NOT pleasant and there were no warm vibes AT ALL from anyone in that store. verizon sucks with their customer service!
• June 2024 by Ross G
  Could not be happier with my experience today at this Verizon location! Manager Quianti took time out of her already hectic day and helped me set up 3 separate iPads for our corporate account and within 10 minutes had us up and running! Amazing assistance and leadership on her part. We will definitely be doing a lot more business at this location due to her much appreciated help!
• June 2024 by Angela Villanueva
  Poor service, the staff should be embarrassed by the lack of knowledge they have. You will be greeted by Charles who has a nasty attitude, lack of enthusiasm and joy for his job. Go somewhere else.
• June 2024 by Twelia L Helaire
  If I had to give stars I would give none. My phone was messing up couldn’t get into a few apps go into this location and Charles assisted but didn’t help me at all deleted my app without my consent then proceeded to tell me to log in but I didn’t remember my passwords bc I use my face he says oh now I have to wait for over an hour to even change my passwords. Charles doesn’t need to work in customer service at all. Who deletes anyone app without their permission? Now I’m on the other side of town with a phone that doesn’t work. Get respectful people in this location that is respectful towards others items.
• May 2024 by Lyndon Ji
  Tito is fantastic, he fixed our activation issue within 30 minutes that Verizon phone support couldnt for days. He is very knowledgeable and polite, listens to our issue carefully and respond promptly. Tito is kind of staff every Verizon local store needs.