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January 2024 by Troy Horstman
I wish I could put NO stars!After 15 years of being a customer, we were tired of being treated like we were less important than the people that didn't even have an account! As a business customer, you cannot get help you need unless you need it during normal business hours.On top of that, we were overbilled and over charged on many occasions. We tried calling about it but nothing was done.When we finally got fed up and left the go to T-Mobile, who by the way is really concerned about taking care of their business customers 24/7, Verizon continued charging us for lines that were all cancelled or ported over. They refused to correct this. We tried to resolve it many times but they would not. Finally they sent our bill to a debt collector. We were forced to pay it so that they didn't ruin our credit score.Verizon is NOT a nice company!!! We're so glad we left. We have much but services, especially with our Voip phone system, and we pay a lot less too.
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January 2024 by Sebastian
Unless you're there to spend money, they aren't going to help you. Came in for a an issue with a trade in that happened 9 months ago. Reps said that they could only see account history for 45 days prior, and we'd have to call 611 to fix that.That seems awfully convenient for them. They wouldn't even try to pull up the account to take a look. Totally unhelpful in any way.I worked for RadioShack then Sprint over the course of 6 years. Sold hundreds of phones through various carriers. My first instinct would have been to pull up the account and take a look for myself. Customers often misunderstand or maybe I misunderstood. This store didn't want to help they just wanted to stop talking to us as soon as possible
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December 2023 by Dyingwolf
Unless you're there to spend money, they aren't going to help you. Came in for a an issue with a trade in that happened 9 months ago. Reps said that they could only see account history for 45 days prior, and we'd have to call 611 to fix that.That seems awfully convenient for them. They wouldn't even try to pull up the account to take a look. Totally unhelpful in any way.I worked for RadioShack then Sprint over the course of 6 years. Sold hundreds of phones through various carriers. My first instinct would have been to pull up the account and take a look for myself. Customers often misunderstand or maybe I misunderstood. This store didn't want to help they just wanted to stop talking to us as soon as possible
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December 2023 by L Chamagua
Got a new phone on Black Friday by calling 1800-VERIZON, my device did not meet my standards and when I called back to exchange, the process was overwhelming because customer service did not include valuable information when I arrived to the store. I was upset about my situation and Misti saw my frustration and helped me get the phone and watch I initially wanted to do the exchange on. I left feeling content because Misti understood the assignment; she understands that customers will stay with the company as we pay our devices over time and we need a device with a battery that works!! TLDR: 1800-Verizon did not help over the phone, information wasn’t transparent, Misti hooked it up at the store. Thanks girl!!
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November 2023 by Candye McEathron
Tee was extremely helpful. I needed a screen protector for my new phone and my watch wouldn’t pair to the new phone. She took care of my issues. Always get great service from this store!!
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September 2023 by Freya “Lycanfreya” Ravenclaw
Going from a prepaid phone back to contract is stressful. Understanding technology is stressful. Going to this Verizon store on a Saturday made things even worse. Carlos, the person who helped me for almost 4 hours, was patient and knowledgeable. The manager, when she stopped by to check on us, was very calm and understanding. The hostess checking everyone in ignored me when I first got there and sat down to be helped. When I ended up having to leave to gather some information about moving accounts from my partner, I was bonbared by this host. I never got her name, but she was an older woman, long blondish hair, glasses. Forced me to sign in then allowed 3 other people to be served in front of me. Normally I would understand, but I had already paid for my phone, the service contract, everything. The phone itself was not connecting and that was out of my control. Making me wait an extra hour after people coming in with new problems is not good customer service. Telling me loudly that other people will be faster if they go in front of me is not good custoner service. Do better. And if you read this far down, go during the week so you do nor have to deal with this nonsense.
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September 2023 by Prime Houston remodeling
Have been there todayA lady her name is MistyOne of the most helpful person with a great customer serviceI’m going over seas and on customer support they couldn’t help but she did her best and solve all of my issuesThanks I don’t know how to thank her but at least a 5 stat review
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September 2023 by Sandy Mclain
Great people. In from Chicago, SIM card problems, fixed in less than 5 minutes with a bi smilea
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July 2023 by Hungry Traveler
Tried to walk in today but there was a notice on the door that it was “Temporarily closed.” If this was in google maps, I would have avoided this Verizon. Good job Verizon.
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July 2023 by Drew Nava
Friendly staff and good deals.
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May 2023 by Joe Liotta
I purchased a Flip-4 phone, a business line and Wifi. After 3 months the phone died. I went to this store and instead of providing me with a new phone, they ordered me one overnight.After 3 days the phone never arrived costing me thousands of dollars in sales. I went back to the store and I spoke to Mo who said he was the Manager. Mo said there was nothing he could do because there was a pending order. I asked if he could call Verizon directly so I could talk to customer service.He said NO, that I need to call them myself. I asked him again if he would call because all I had was my broken phone. He then told me to leave the store. It is clear to me that Verizon is not equipped to handle businesses.They would rather have you lose business than to provide customer satisfaction.As far as Mo, He should be reprimanded and not deal with customer complaints until he has updated training. He acted unprofessional as a manager. I have over 25 years experience in retail business and have never seen anyone treat a customer like this.UPDATE: UPDATE:Well, I finally received my new phone after 6 days of waiting and losing calls for my business. I am having trouble activating it so I decided to do the right thing and go to another store, so I wouldn't have to deal with Mo. I went to the 600 Sam Houston Pkwy store. I pulled up to the store and to my surprise there was Mo at the door.He refused to let me in to work with another salesperson. He actually told the officer at the door to tell me to leave.Mo had so many chances to do the right thing, but failed miserably. He has turned this horrible experience at Verizon into a personal vendetta. I just cannot believe that Verizon would be condoning this terrible behavior.I have two retail business locations within 5 miles of this store.I will do everything in my power to tell my customers and employees not to deal with either of these stores.
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May 2023 by Brittney P.
I just wanted to speak on my experience with Roxanne, specifically. She offered to call the billing department as they didn't have direct ability to issue refund for travel passes that had been applied to my account while on a business trip. One: I never knew I had a travel pass or that I would be paying for one. Two: I had my phone on wifi the entire time and never realized I was using said "travel pass". I checked my bills 2 weeks later from arriving home and it had an additional $140 added to it making it $300.......... That's crazy..... I've never had any issues with Verizon, my bill comes out automatically each month so this was crazy to me. We had spoke to a total of 3 people over the phone in order to come to a conclusion: me being refunded $120 for the travel passes. It was like pulling teeth trying to explain to this why me being charged for these travel passes was wrong and that despite my lack of knowledge regarding the travel passes, I should have been refunded or credited immediately. There really was no reason to be on the phone for over an hour but she held it down and made sure I got the refunds so I just wanted to let her know I appreciate her time, energy & her patience. Thank you girl! You deserve a raise without being offered a management position (because we all know ain't nobody wanna be a manager )
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January 2023 by No Name
Girl with the fake lashes was laughing at a customer as they left. Extremely rude service.
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November 2022 by Jennifer Hunt
Thank you Roxanne! She was the best and I had a seamless experience at Verizon.
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November 2022 by James R.
I'm here spending my money and waiting on you to activate my new device. I need to pee so I'm like we're is your restroom and I'm told sorry we don't have a public restroom. Well I'm a customer and their are a few other Verizon Stores near by and they have restrooms, So you would assume they would as well:( I guess I have to hold it but next time I will go to another store.
