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February 2024 by Melissa F.
Worst customer service ever. Employees are either no where to be found or too busy with their noses in their phones to assist you with anything. Their stock of merchandise is always low or out. Don't waste your time coming to this location
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January 2024 by Abhishek Kar
They don’t message me when medication’s ready this morning I called walgreen about medication and she responded rudely
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January 2024 by N W
If I can give negative stars, I will do that. I will never come here again. Although nobody waiting, the pharmacist still not gave me my meds, said need to wait. I felt heavy sick, waited about half an hour and left without meds. I came back to get meds again afternoon, and charged me $40 for one med without told me the details before charged. So bad experience!!!
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January 2024 by J P
Hole in my eardrum thanks to this pharmacy, do not go here. Had an ear infection and it took 5 visits here until they gave me the drops.First they “had to order it”. Second it “was used topically, not in the ear” (did not call to confirm with my doctor). Third visit “it will be in on Monday”. Fourth visit “this is not the correct prescription”. After checking with my doctor that it was indeed correct on the FIFTH visit, the pharmacist that day was competent to know that the drops I were prescribed had an off-label usage for ear infections. So thank you to that last pharmacist, but due to the incompetence of everyone else working there I now have a perforated eardrum.
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December 2023 by Jennifer Brooks
This pharmacy is horrible, literally had me waiting all day and coming up with excuses as to why they did not follow through on what was previously told to me.
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November 2023 by Akira Wilson
Mr. D is a wonderful employee. Handled my questions very professionally and is very well mannered. I am happy to have dealt with such a nice manager!
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October 2023 by Princess Crump
Such a shame for you guys at walgreens to have poor customer service of your products we all are tax payers to visit your pharmacy and purchase a vanilla Visa prepaid card and it was scammed already but you don't know until you open it and realize that they tampered with the card and sealed it back like new but sad part is that you can't get refunded from the pharmacy where you purchased it at all they tell you is that to call the number on the card and that's a dead end cause there are numbers missing on the card to enter on the phone so please don't buy any visa cards from walgreens if you don't want to be scammedOver all be careful buying from anywhere cause they probably hacked all the cards
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September 2023 by Yilun Wang
Terrible customer service. Repeatedly put callers on hold over the phone; had to wait 20+ minutes for my call to go through. They seem to have a recurring issue with losing prescriptions as well. 0/10 please do yourself a favor and go to the CVS down the street it's literally 3 minutes away and much better customer service.
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September 2023 by Gabie Austin
My husband called at 7:30 from this pharmacy to tell me they would not fill the prescription for nausea meds that my doctor had sent over because they “were closing in 30 minutes”. He had left me in the hotel as I had surgery this morning. I can’t hardly sit up on my own. As one could imagine, vomiting is terrible when you have a freshly removed organ complete with incisions and are supposed to avoid pelvic strain. My husband is now driving to a different location to get the meds (that are given as a whole box, no counting required by the way). Having the stress of his wife and mother of his child dealing with serious health issues and undergoing surgery hours from home wasn’t enough for your staff apparently. The lack of empathy is astounding.
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July 2023 by Hanson Kriegel
This has been my local pharmacy for the last two years and I am so thankful. I am disabled chronically ill so I rely on lots of prescriptions to live my life, where I have to go to this pharmacy 1-4 times a month. Once I didn't realize I was low on an as-needed medication until the last minute, and the day after I submitted my refill request online I desperately needed the medication. I called to see if it was possible to get that med filled earlier than the date it gave me online and they had it for me within the hour! I was lucky they had some stock, but it was all them in regards to the service aspect. I've also gotten two vaccinations here that have been perfect. Once I ordered a medication refill that was special order and decided to try out the free shipping to door option. Unfortunately, another of my medications got heat damaged before it arrived and I had to go to the pharmacy in person anyway to pick up a replacement for it. When I got there, they said, "Hey, wait!" and went around the corner where they had put the express shipping bag with my special order medication in it for that day's outgoing shipping. I got to take both my medications home with me that day because of their good service again instead of having to go over to the pharmacy and then having to wait longer for the one I had already ordered to ship! Those are the experiences that have stood out to me. I really appreciate and recommend a local pharmacy, including this one, as opposed to the mail-order one offered with my insurance plan.
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July 2023 by impana gowda
The entire place seems totally scary for some reason. Never seen a Walgreens like the one here. Extremely rude staff, or are they all disoriented?! Halloween vibes for real, all year round.
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July 2023 by alicia Campos
Wish I could give them a negative star!They get the award for the worst pharmacy in pearland! Horrible pharmacy! They are lazy and they lie saying that they need more information from your dr just so they don’t have to fill your prescription same day. They are beyond slow and lazy. Iv seen them catch attitudes with each other as well as the customers. Extremely ghetto and unprofessional. They’ve told me 3 different times that they tried to contact my drs for more information and when I call my drs offices they state the pharmacy never called them. And this was 3 separate visits and diff Dr offices. It’s not the drs offices problem like they say it is, it’s this pharmacy. When we call the pharmacy they never answer or they lie and tell you the medicine is ready then when you get there it’s not ready. The app is also always wrong. This place is the worst pharmacy in west pearland!
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June 2023 by George C.
The pharmacy is super helpful and courteous. I really needed my prescription and the drug was not available at many other Walgreens locations. I called and once I was able to talk to a real person (the automated answering system is not very helpful) I was able to find what I needed and get my prescription transferred This pharmacy filled it in about a hour. Even though I had to drive 45 minutes to come to this pharmacy I would do so again. They provided superior customer service. It seemed like a routine thing for them but it really made a difference.
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May 2023 by MissRenee Richardson
This pharmacy is extremely disorganized. Inaccurate prescription updates, does not mail prescriptions when requested online. Can never accurately confirm any level of information. I will no longer use this location.
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February 2023 by Mitchell Ferrand
I came here for my flu shot and covid booster. The staff in the Pharmacy Department was fantastic. I didn't even feel the needles. ??
