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February 2024 by Emilio Pachan
The worst treatment I have seen in my long life is this Walgreens pharmacy. Can't they find friendly people???
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February 2024 by Rebecca Miller
The service I received from the hispanic girl with glasses deserves a 1 star. Her customer service skills were terrible.I waited almost 30 minutes for her attitude.Unexceptable!
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February 2024 by Jose Luis Cubría
All I need
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February 2024 by Carson B.
The worst Walgreens I have ever used. I always submit prescriptions and pay for same day drop off. I don't get them for at least a week and not even a call if something is wrong. Nothing is ever ready in time. Always put on hold- rude staff except one night manager. I still currently have a prescription that has yet to be dropped off and "in progress" I ordered it for same day two days ago.
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December 2023 by JL Porter
As usual, I am notified my child’s Rx is ready, only to be told at pickup, there are no refills — and when I protest, I am told “ oh, wait, there is a refill, but it’s in your profile. That will be a 30 minute wait if you wait here, but 1.5 hours if you pick up.” I was told two days ago, the Rx would be ready.I typically don’t sweat things like this, as heaven knows we all make mistakes, and we need to have grace with one another. However, there is something systemically wrong with this Walgreen’s. I am rarely able to pick up without a problem, and the pharmacists really don’t care about customer experience. That’s fine and dandy, but…..but….but….you’d think with Amazon and CVS rolling out Rx savings programs, Walgreens would at least try to do better.I cannot wait for CVS to implement its new pricing system, and I have a feeling thousands of Walgreen’s customers in this neighborhood (77056, 77057, 77024) are just waiting for the same. I plan to transfer every last Rx on file, and angels will descend from the heavens when I no longer have to walk into this place and leave without much-needed meds because their system is critically flawed.
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December 2023 by Matt Burrus
Horrible pharmacy. The rudest employees you’ve ever met, and they legitimately don’t care about you.
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November 2023 by Matt B.
Horrible pharmacy. Rudest employees you've ever met, and they legitimately don't care about you.
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November 2023 by Reem Hernandez
Extremely disappointed with the pharmacy technician onsite today. I have been coming to this Walgreens for a year to do my shopping and refill my monthly prescriptions. I’ve been waiting 3 days for my dr to send my prescription in, and I finally received the app alert that the pharmacy was filling it. I checked back in 2 hours later and noticed the prescription was gone. When I called, one of the employees said the pharmacist placed it on a hold and I would have to speak to her. When I spoke to her, she talked in circles not making any sense, and when I asked for clarification of why she put my prescription on hold, she stated that I live too far away from this pharmacy and it cannot be refilled here and why would I come here. When I stated that my records show that I refill here every month unless they are out of stock (which there’s a shortage on my medications and a few times I couldn’t refill here and had to find another Walgreens), but that I live a few minutes away from this location so this makes sense for me. She stated that she’s only helping at this pharmacy for 2 days and she’s unfamiliar with the area but she doesn’t understand why my address on file doesn’t match the Walgreens area and why I would refill here. My dr sent my prescription to this location since it’s in stock, as she does every month. Due to my prescription having a shortage, even if I didn’t live near, I am able to refill my medication at any pharmacy as long as my dr transfers it. When I argued with the pharmacist, and demanded I get it refilled since I NEED the prescription to function, she stated she would fill it. When I arrived, I made it clear that she shouldn’t cancel someone’s prescription because she’s “unfamiliar with the area” and that she was in the wrong. She rolled her eyes, had an attitude and walked away. This technician makes terrible judgement calls, has poor customer services skills, and shouldn’t be representing Walgreens.
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October 2023 by Mary H.
I was on hold for 2 hour this store is very busy and is in need of more professional paracutical staff the staff is young and they do not care/ they are too busy and are more aware of when they are getting off this is not an area of town that shoujd not be aware of customer service we have other options- so know that I have moved all of my scripts to H‑E‑B that is simple and more responsive the staff here is absolutely not capable and they do not care they do not care! I have lived in this area for 30 years abd your staff need a recall i called today to try and use you and I was on hold for 2 hours- unacceptable we have choices! and it's not this Walgreens when H‑E‑B is easy and answers calls
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September 2023 by Claudia Vassar
Damonica in the pharmacy is so helpful! She helped me get what I needed at the best price, while efficiently helping with the line and the window.
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September 2023 by yang jiang
Slowest pharmacy ever. 30mins. If you got cash be prepared. You’re a second class citizen now.
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June 2023 by Nadine B.
the absolute worst pharmacy there is. incredibly inefficient, slow to deliver, quick to demonstrate impatience with customers. At times only one employee present to assist causing unreasonably long lines and wait times. The drive through is typically a nightmare as well. It really is unfathomable how this location operates and the lack of care or concern in customer service.
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June 2023 by Cynthia W.
So sad. (3) prescriptions called in and only two were filled because my son's insurance wouldn't cover the third... We still need the prescription...you have my good RX number on file and charged me full price I'm so sorry we have to do a refund and re-issue the prescription... If three prescriptions are called in chances are the patient needs all three. Meanwhile, I'm sitting in my 21-year-old car with no AC in 108° weather. "Mother of patient dies in pharmacy line while waiting on ignored third prescription" LOTrain your pharmacy text :-) fill the prescription, check insurances and good RX on file...
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June 2023 by Dianne Bruce
I’ve tried 3 times to have my prescription filled. Each time I’ve waited on hold anywhere from 20-30 minutes. The third time the pharmacy technician was very rude and hung up without even saying good bye. Each time I’m told the Dr did not submit a refill. I have spoken to the Dr. Personally as well as her nurse and they assure me that they did in fact approve the refill. Now I will have to drive up there and, no doubt, waste more time trying to get someone competent at this location to give me my refill. I will definitely be changing pharmacies.
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May 2023 by Maryam
Terrible Walgreens - and we switched to this one from Winrock. They NEVER answer their phone. They ALWAYS get Rx incorrect. They are a mess. Rude staff who pay no attention to important details. Avoid any Walgreens at all.
