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February 2024 by cimidae
Deanna is very rude and trifling. I asked her if there were any 12-packs of Charmin left and she put her hands on her hips and said "does it look like there's any left?" She presented herself as the store manager too, and I don't think this is very professional behavior from someone like that.
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February 2024 by Kelly Ocopio
It is an excellent store to make purchases at a very good price.
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February 2024 by Marths Lewis
These pharmacy people can never get it right. I’m leaving this one after about 20 years (too long). After going two mornings in a row, telling me my prescription would be ready, 3rd morning the lady with the red hair and glasses says, “Oh the reason it’s not ready is we have to order it for you.” Well, why didn’t the two previous people tell me that? I asked if I could get it at another Walgreens. “No, they’ll have to order it, too.” I called the one on Voss, they said yes, we keep it in stock, can fill it today! Changing to this one going forward. Way overdue.
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January 2024 by Vincent Nguyen
Gave my prescription away to the wrong person
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December 2023 by Isolde Kellock
EVERY month there is a problem. Meds that me, my husband and dad take EVERY month. We call ahead of time to make sure everything will be ready for pick up. NOT ONE TIME have we EVER gone to pick up our meds and they were all ready. I can’t imagine how much of my time is wasted calling to make sure we can get our meds. They actually put me on hold once and left for lunch! Another time I use literally walking up to the window and they pulled the shades down 2 minutes before their lunch break. Just once I would like to pick up our meds and not have a problem. It’s just beyond frustrating. Is there no one in charge of this pharmacy?
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December 2023 by Jill Hattier
Amazing how difficult this pharmacy made getting a prescription filled from an out-of-state doctor for a family member while they were traveling. It took 5 days, multiple calls, a couple filed complaints, and finally the pharmacy manager was able to help me get it filled. Kept being told that it was 'the law' that they couldn't fill the script yet could never tell me which law. Or they couldn't fill it because the doctor wasn't within 50 miles or they weren't licensed to practice in Texas. Amazing.Want to expand on the above. Since filing complains I have been contacted by Walgreens (that is nice), however the email provided for the manager of the store to discuss the situation was invalid (not nice). So another complaint filed.
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November 2023 by Hassan K
Pharmacy rude and incompetent. Telling me a medication doesn't come in generic despite me showing them proof of it otherwise. Had prescription changed to different pharmacy without issues.
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November 2023 by Amerah Zaidi
This Walgreens Pharmacy gave me the wrong info about my available refill, so I suffered for 4 days without my medication. (Thanksgiving Day & the following 3 days.)
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November 2023 by Francisco Vázquez
Prescription sent since yesterday and you come to pick up and they don’t have it ready they ask you to wait 20 min. 40 minutes later and they still don’t have it ready and ask you if you wanna pick it up later even though you have been waiting here the whole time. Terrible service
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August 2023 by Lindsey Black
This is the SLOWEST pharmacy. They take FOREVER to fill prescriptions. Very disappointing. It is worth driving farther for a better pharmacy. Hard to find these days.
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July 2023 by Greg Travis
Oh my God. Slow. Incompetent.There are 7 people now in line because they have been dealing with one person for 19 minutes. No one thinks to open another line.No one thinks to help out the guy at the register who can't figure out how to use it?Now it's 20 minutes and I expect another 10 due to the conversation at the counter.No one is managing the situation
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July 2023 by Pavlos Karnezis
The drive through is slow. It takes more than 5 minutes per vehicle and they do not have the staff to support both lanes so it's one at a time.
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June 2023 by Cindy
Rude, incompetent pharmacy. Poorly managed. Was treated so egregiously in drive through that I pulled around to go into store. Manager was there but never came out. I called corporate to report the incident and gave detailed report. Never heard back or had any follow up. Scary that these people have my personal information. No accountability at this Walgreens. Switched to a different Walgreens but only because my insurance requires me to use Walgreens.
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May 2023 by Tyler Hixenbaugh
Been using this place for 10+ years.Go straight from emergency room and wait in line with one person in front of me at 9:46 PM. Need one set of eye drops. Wait 10 minutes to get to register for them to tel me they are closed. At 9:56. Eye is swollen shut and all six of them say there is nothing they can do because they are closed.If you close at 9:56 please update signs and website.Terrible customer service. In severe discomfort and all 6 employees are more worried about punching the clock.Will never spend a dime at Walgreens again.Absolutely atrocious customer service.
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May 2023 by Rebecca B.
Disorganized and mismanaged pharmacy. Walgreens offers same day delivery on medication - 2 out of the 3 times I have tried that, they just didn't ever deliver my meds and I had to go to the pharmacy myself. Why offer a service if you can't deliver? Keep in mind I only chose delivery because I'd rather get a lobotomy than deal with the disorganized staff at the actual location. If you call, expect to wait on hold at least 20 min on any given day because they don't answer. If you go in person, expect a line, confusion, and general bad customer service. The last time I went, there was 1 employee working the inside line and the drive thru - she repeatedly asked the other 4 people behind the counter to help her and they all ignored her and kept filling medication instead of helping the line of customers. Whoever is running and managing this team needs a major wake up call.