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January 2024 by Jacques S
Bar none this is by far the worst real estate agency. We saw a house that we thought we might like in Sugarland. It was listed on the market through Debbie Marin and was the only house that she had listed.The online request was completed to tour the home. According to the instructions, the agent was to confirm the appointment. This was over three weeks ago. We waited and nothing. We received not a single text, phone call or email from this "agent." We left a message for her to call us back to set up a time and still nothing. We even mentioned that with the holidays we did not expect to see the house during this time but still wanted to set up an appointment after New Year's.We decided to contact the main office to see what could be done. We got the name and number of the head real estate agent, Shelley Walzel. A voice message was left for her. Again, a return call was not received. What is wrong with this agency? Apparently, they do not want to sell houses.Our condolences to the sellers who deal with these clowns! We would not use them even if they were the last agency on Earth. They are very unresponsive, uncaring, customer service deficient, and utterly unprofessional. It seems others feel the same way and is not surprising based on the number of bad reviews they have garnered. If stars could be subtracted then they would be awarded a rating of 0 stars. Avoid them at all costs!
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December 2023 by celina dambroso
Susanna Vega does not have good customer service and not recommended. I would never do business with her again and would advise against it.
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October 2023 by Talisha Tanner
If I could give less stars, then I would this property management company are frauds. They will lead you on forever and ever and ever and ever I paid the application fee seen the house. This was back in August. It is now October still nothing wait I believe I paid for it the application fee in July, that being said, still no word………a waste of my money and a waste of my time Hafeeza was the realtor on the property she got upset because I want it answers just find someone else to go with. Don’t waste your time with these people they’re not gonna help you .
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August 2023 by Alejandra Ramos
I rarely leave reviews, but my recent experience with Karen Espinoza, the agent representing the buyers in the sale of my house, was so unprofessional and disappointing that I feel compelled to share it. Throughout the entire process, Karen displayed a severe lack of communication, causing repeated delays that ultimately led to significant financial losses on my part.What frustrated me the most was the complete lack of transparency and updates on the progress of the transaction. My closing date was repeatedly pushed back, and I had to endure unnecessary stress due to the constant uncertainty. I understand that unexpected issues can arise in real estate transactions, but proper communication and empathy are crucial when dealing with clients.Furthermore, Karen's disrespectful remarks to my realtor were uncalled for. My realtor has over 20 years of experience and has always shown genuine care and dedication to her clients. To hear Karen belittle her expertise was both unprofessional and insulting.I want to emphasize that effective communication and professionalism are vital in the real estate industry, and unfortunately, Karen fell short in both areas. I strongly advise potential clients to think twice before considering her services.On a positive note, my own realtor was exceptional throughout the process, proving that there are trustworthy and caring professionals out there. It is essential to find an agent who genuinely values their clients and prioritizes their needs.In conclusion, my experience with Karen Espinoza was extremely disappointing, and I hope that my review serves as valuable feedback to improve her services and prevent others from going through a similar ordeal.
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July 2023 by Des L
I applied for a property via message with a Roscoe Lawton. He agreed on a time but then never responded. I texted again a few hours later to confirm, he did. He showed me a property. Although we had a scheduled appointment he states he was on his way to lunch. The entire ordeal felt rushed. The property was hot. I applied, still, same day. A week and a half goes by and I’ve heard nothing- not a follow up, doesn’t respond to texts. Seriously so unprofessional. Need better agents.
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July 2023 by Des L.
I applied for a property via message with a Roscoe Lawton. He agreed on a time but then never responded. I texted again a few hours later to confirm, he did. He showed me a property. Although we had a scheduled appointment he states he was on his way to lunch. The entire ordeal felt rushed. The property was hot. I applied, still, same day. A week and a half goes by and I've heard nothing- not a follow up, doesn't respond to texts. Seriously so unprofessional. Need better agents.
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February 2023 by Lori Webb
I want to give a big shout out to Shelia Fisher! She is so professional, knowledgeable, and down to earth. Thank you Sheila for your help!
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December 2022 by R Johnson Real Estate & Investments
Really hard to do business with this rude real estate firm where their realtors go off book to make bad deals. Please follow the laws of real estate and don’t make excuses just to close a deal!
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December 2022 by Alton Boyce
I cannot express the level of disappointment that has been displayed in the ethics and integrity of the Walzel properties real estate agency. Brandi Adam, along with Shelly Walzel, have taken all respect out of the way a real estate transaction should be handled. I asked this agency to represent me in the purchase of an unlisted property that I brought to the table, and instead of properly handling the transaction, the agent Brandi Adam made the decision that she could profit off of the purchase of the property, therefore made the decision to highjack the situation and bid against me on the purchase of the property. This was after she already had my information on the bid amount that i asked her to present to the owner. When i spoke to Shelly Walzel she saw nothing wrong with the actions that were taken and proceeded to say that she supports how the situation was handled by her agent. Honesty and integrity is what makes real estate fun, and this company has completely ruined the experience. I am filing every complaint possible towards this agency and I will follow up as a review on how this all plays out. Be careful contacting this agency with any real estate transactions and I would not recommend any business or transaction that is associated with Shelly Walzel or Brandi Adam.
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September 2022 by Leneka
My husband and I recently closed on our first home and we could not have done it with out our realtor, Mrs. Diane Peters with Walzel Properties. Mrs. Diane was patient, diligent and understanding on our journey to closing. From the many house visits to the unexpected changes, she alway stayed true to our desires. Mrs. Diane truly committed herself to ensuring we, the client were happy. All the while, keeping us in prayer. We will always be grateful to have had Mrs. Diane by our side advocating for us. We closed on July 30th and could not be more happier.
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July 2022 by Nurse E
Hershel Chenevert was the absolute best! I met him at an open house that I was attending alone because the realtor that I had casually started working with had been unresponsive and nonchalant. Although the home that Hershel was showing wasn't right for me, I took his card and reached out to him a few days later. That was the first and last open house that I attended alone. Hershel stayed by my side from that day and showed me MANY properties and attended EVERY open house with me. He was so patient with my crazy schedule and traveling. I don't know what I would have done without him in this current market. His patience and knowledge were invaluable! I bought the perfect house last week and Hershel is my realtor for life!
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June 2022 by Rick Rick
Shelly Walzel and her entire team at this brokerage do a fantastic job.
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May 2022 by Brandi Adam
As an agent, I’m so thankful for Shelly’s guidance. She is there whenever I need her and is happy to help with whatever questions I have. I’ve worked for other brokers in the past but Shelly truly is the best.
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May 2022 by Pamela Wogenstahl
This place is an awesome place to put your RE license with. We have so many realtors with experience with other industries and quite a few that have been in Real Estate for 35 years and even an instructor for Realtors!If we have questions we just go on our private FB page and ask...98% of the time there is an answer coming your way!
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April 2022 by Zachary Khushf
Shelly Walzel and her entire team at this brokerage do a fantastic job. They provide nonstop training for their agents, and are readily accessible whenever an issue arises. They take ethics very seriously and always do what is best for their clients. Highly recommend them whether you are a buyer/seller or an agent!