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December 2023 by Chef-Travis Guidry
The office manager Ms. Deborah is so helpful, and amazing. She was willing to help, even without an appointment. I waited, she apologies for my wait, and get business took care of. Thanks for helping. Even that they was about to close they help me out. I was the last customer to leave, but was help, and shared great laughter with her.
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October 2023 by Heather Mosher
I had a very unique international issue and Deborah and Syed were amazing, helpful, kind and they got me what i needed. Thank you
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September 2023 by Tilly Nguyen
The manager of this place doesn’t know what he’s talking about. Terrible
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August 2023 by Stephen Bocock
been with them for over 20 years.
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March 2023 by Mizz H.
When a branch doesn't answer the phone - and the phone rolls over to a bunch of dimwits in Customer Service - that's a bad sign. Why bank there?
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March 2023 by Carla Lamb
The manager Deborah was incredibly rude and angry when I said I wanted a Debit Card and digital wallet is not the same thing. This visit ended my 15 year long banking relationship with Wells Fargo. Horrendous customer service
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March 2023 by KK T2
I left Wells Fargo roughly 5 years ago and today I almost gave them another chance, to start a business account. I thought maybe things had changed under new cooperation structuring. That optimism soon out the window when I went to the branch at 5175 W 34th. The manager Deborah was rude and pushy.
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March 2023 by DJ Ochoa
This location soo bad that they closed it down for frauds ? Best location its at Long Point & Wirt
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December 2022 by Mariana Castro
Syed Akbar helped me make a deposit today. There were two other female tellers who were not helping while there were 5 people in line. Syed was the only teller willing to help everyone else seemed to be fed up.
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December 2022 by Eveything Aye It's Jay
I had a “not so great experience” at this location. Yesterday, I went to a different branch to open a checking account for a check I wanted to cash, separate from my US Bank. I was informed that I needed to make an appointment and I was completely fine with that. The branch I was at yesterday said that this Wells Fargo branch had a time for 9:30AM. I said that was fine and made the appointment. I got to this Wells Fargo branch - 5175 W 34th St, today at 9:31AM.I waited in line like any normal person would, but it took 10 minutes to get to me and everyone was busy, so again, I waited politely. When it was my turn in line, I was informed that they gave my appointment to someone else because the time was now 9:41AM. The lady, Deborah told me “because you didn’t speak to anyone, you missed you appointment and we gave it to someone else.”Deborah said I would have to wait after someone. I didn’t wait and cashed my check instead of in an account because I had to leave and when Deborah counted my money, it’s almost like she overemphasized the container in which she had my money in was empty by acting like she was dumping it out.On the bright side, I got my money in full, but definitely will not be banking with Wells Fargo. The other lady was much nicer and handled my money with more grace than Deborah did.
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December 2022 by Mahmod Sen
Bad customer service, bad management ten peoples in line only one teller, very slow
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October 2022 by Joshua Tompkins
Incompetent. Go to another branch. Wife and I went in for a name change. Banker and manager attempted to tell us that I could not hyphenate my last name to incorporate my wife’s name. They thought the marriage license we presented only entitled us to add my name onto my wife’s last name, but not my wife’s name onto my last name. We told them this was not legally correct, but the manager insisted that they had to verify because the husband does not normally change their name. They had to call WF Legal to verify that yes, they could indeed change my last name to hyphenate with my wife’s name. We felt insulted and talked down to by both the banker and manager. We will not be back to this location.
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June 2022 by Mirtha Villela
Veronica is lazy she doesn’t want to helpPlease choice another branch this one is full of lazy and unprofessional employees
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January 2022 by Cesar Gonzalez
Just an unacceptable Bank only has one teller on a Friday knowing that everybody has to cash their check on a Friday very rude and no consideration whatsoever I will never come back to that bank ever again
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September 2021 by Texas Wedge
Horrible customer service...and that includes the bank "manager". They couldn't care less about their customers or actually providing help. I am so mad with how I was treated, I am researching which bank I want to move to. I no longer want to bank with such a rude bunch of people.
