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September 2023 by Chris C
I had an absolutely fantastic experience during my recent visit to the Wells Fargo branch, and I can't praise Franklin and Sheyla enough for their exceptional service. From the moment I walked in, they both greeted me with warm smiles and a genuine willingness to assist. Franklin's attention to detail and willingness to answer my questions made the process incredibly smooth.Sheyla, too, left a lasting impression with her professionalism and kindness. She went above and beyond to address my concerns and provided valuable insights on managing my account. Her friendly demeanor and dedication to customer satisfaction made me feel truly valued. Thanks to Franklin and Sheyla, my visit to this Wells Fargo branch was not just efficient but also a delightful experience.
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May 2023 by Rachael Davis
I visited this Branch this Afternoon,and I’m very pleased with the service I received.I explained my needs to Franklin,who then corresponded with the Banker Martin,and these gentleman helped get everything taken care of. Franklin was very empathetic and determined to help in one way or another,and Martin was very kind and efficient throughout the process. I’m very grateful for the above and beyond service that I received today.
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April 2023 by tamara spiller
The female representative who assists with drive through customers is deplorable. Horrific customer service. The location should be embarrassed to have her as an employee. I did go inside the bank to express my concerns
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February 2023 by Lynn W.
This bank have horrible service . One time I waited in line for 12 min . While I was waiting a man walked in , he was about to get in line behind me until a gentleman(bank teller) from the back told him to come on up to help him without acknowledging me at all. Not saying someone would get to me in a minute or nothing. After 5 more minutes I was called next by a young lady . I did express to her how I felt that was unprofessional and rude that I was skipped from someone who just walked In. She apologized and the other bank teller intrudes in the conversation by saying "That man have many accounts with us" . So because he have many accounts and I have two does that mean I get skipped or ignored . That man name wasn't HENRY WELLS or WILLIAM FARGO so I was confused on why I was skipped..... Another time... I pulled up to the drive thru at 4:39 I had one car in front of me and the other at the deposit pole. I waited about 10 min . As I'm still waiting 5pm is slowly approaching . The car finally drove off and then next was the truck in front me as they move up so do I , briefly after he moves up I heard short conversation then he drives to the commercial window. I pulled up like relieved I'm next and the deposit box was closed . I hear it going back up , I'm sitting there like did they really just sent it back up so I couldn't make a deposit. I pressed the button about 5 times until they answered and asked if I could make my deposit. It wasn't even 5pm yet. If that's what time you suppose to close then close at that time . Why did I have to ask for a deposit to be made before 5??? I only come here because it's close but at times I do try to stop at other locations because I work hard for my money . The bank tellers don't start treating me nice until they open my account and that's not fair .
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February 2023 by Allen Reed
I have never been so disrespected. Not only did they racial profile me, but they wasted my time and treated me like I wasn't supposed to be there. I had just received a settlement check from my attorney law office of DeSimone . It took them almost a full hour just to tell me they could not cash a Wells Fargo check. That is after several people check out the authenticity of the check several times. I can get past the racial profiling I'm a black man it happens all the time . It is the fact that they challenge my character and played on my intelligence. The bank was fairly empty it shouldn't have took almost an hour to tell me that you do not have enough money to honor the check . I couldn't imagine the process taking more than 5 minutes to look at a check and say I do apologize sir but we do have efficient funds to honor this check. Then after they wasted my time, the security guard followed me outside like I was up to nefarious activities. The experience was disappointing and mentally damaging because I held Wells Fargo in high regards. I did not expect this type of behavior from Wells Fargo. Congratulations I will never forget that experience
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January 2023 by Joel Garcia
Terrible location, poor services. ATMs are down constantly, why is this even open? They can’t take cash deposits in person? So why is it even called a Bank?Disappointing to be banking with them lately.
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December 2022 by sora2key
Terrible location, poor services. ATMs are down constantly, why is this even open? They can’t take cash deposits in person? So why is it even called a Bank?Disappointing to be banking with them lately.
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November 2022 by S Walker
I've never been so upset and disappointed at Wells Fargo until I visited the 2714 Smith St. Houston TX 77006 branch. I've been a customer for almost 20 years even before it was WF. I was out of town in Houston and use the atm. The atm approved my withdrawal and said take your card. I tried to get my card but then it gave another message that said it couldn't release my card so I didn't get my card back or my money. I went inside. Everyone there were RUDE and were not helpful. The first teller said she doesn't know why It took it and that my withdrawal amount was reverse and I ended up just getting money from her bec I couldn't be out of state without any money but I still needed answers. She said they do not service the machines. She wouldn't tell me who service them and when so I could see if I could get my card back. I asked to speak to the branch manager (or whomever was in the office). She said no bec he had a customer but no one was in his office and the only other people in branch (besides me and my friend) got up and left. So another teller came over and said it was nothing they can do for me but if I'm confident that the atm machine took my card, they can order me another one. I was done at that point. Why would I lie about an atm machine taking my card. What would make him think I didn't KNOW 100% sure the machine took my card. I asked about closing my account and what would happen with the money bec I didn't want to walk around with cash. He told he doesn't know what would happen to the money and he doesn't know what my account look like. But I just gave my ID for them to see my account and give me a withdrawal. I just left. I will close my account when I get back home. After dealing with those 2, I wouldn't dare stay with a company who can't train their staff properly!
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October 2022 by Gabriel G.
The business banker, Johnny Martinez advised me wrong on how to fixed both, the account ownership structure and my tax forfeiture on my business account that was outstanding. Due to his lack of experience and I'll advisement, my account was placed on a hard hold with imminent closure 5 weeks later. He showed no remorse and did not even fight for me to get an extension to clear up the compliance issue. As a result, I do not have access to my funds and they will not allow me to withdraw my money. My mortgage and my lease payment has been returned when I paid them before the account was placed on a hard hold and already causing me over $600 in fees. I am waiting for the branch manager, Franklin Peterson, and a complaint advocate to call me back and I haven't received communication back. This banking center has not made things right.
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October 2022 by Folami Mack
The absolute WORST banking location there is with Wells Fargo. The frustration this place has created ultimately made me close my account all together. I was treated so unfairly during the rough time of my mothers passing, and this location made sure to make every step as difficult as possible. Even today, I was REFUSED service because of a “death certificate” error. Even though they have a death certificate on file ( which was filed at this very location), and I made sure to call ahead of my arrival and was told by a banker it would be acceptable for me to come. Multiple occasions I have been treated unfairly due to bias, and given poor customer service despite being an account holder for 8 years. I WILL NEVER BANK AGAIN WITH WELLS FARGO BECAUSE OF THIS LOCATION. I posted this review strictly to save future customers the headache, as it is obvious at this point management here cares little about how their customers are treated.
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October 2022 by Lincoln Delaney
I have never felt so appreciated..Stellar,above par service delivered by Johnny Today..Thank you for everything
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March 2022 by Lucinda Wade
Don’t come here unless you don’t want to be seen. Never knew it takes 2 tellers 2 count money… slow service no one spoke no one said anything as to why I had to wait 10 min for a withdrawal only to leave out to go thru the drive thru
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December 2020 by Ashanta V.
This bank sucks I've been suffering a bit because of the lose of my job my step mother and my father due to covid 19. I've banked with Wells for 5 yrs or more and I deposited a cashiers check on 12/03 my only source of income in 2 months. I used to a 2-3 day hold but this bank has decided to hold my money for 10 days. Their only reason is because I've had over drafts thing is I've paid over $300 in overdraft fees without issue. I WILL BE CLOSING THIS ACCOUNT WHEN MY FUNDS ARE RELEASED NO COMPASSION is given at this bank. How can you hold secured funds Sutton Bank had already honored the cashiers check
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November 2020 by Rodrick Jones
My wife and I received amazing service from Johnny Martinez at this branch! He helped us open two business accounts after we were denied at the River Oaks branch on Waugh Rd(I feel the denial was racially biased).Johnny even invited my kids and kept them occupied as we handled business. I would definitely recommend this branch and the service!
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October 2020 by WeBeezGaming
Came to the bank today to get a Cashiers check to pay my taxes and asked that it be made out to the “INTERNAL REVENUE SERVICE” the teller Arthur Reza was so detailed oriented that he advised me that it was the wrong name and that it should be made out to the “US DEPARTMENT OF TREASURY” and sure enough after I checked he was right! He saved me from a huge headache on my taxes lol Arthur keep up the great work it doesn’t go unnoticed ??? P.S We as customers should start praising good customer service.
