Wells Fargo Bank in Houston offers support for financial goals with personalized attention and self-service tools. The location has received mixed reviews regarding its staff and service. Some customers report ridiculous wait times, attributing them to area attitudes and insufficient staff. Specific employees are frequently highlighted for their roles. Ashlee is noted for phenomenal customer service and people skills by some, while another customer found her attitude rude and described an interaction as inconvenient. James is also recognized for helping keep things running, providing excellent customer service with remarkable patience, even when dealing with unreasonable people. Other staff members, including Darlicia and Joel, are praised for their great attitudes, kindness, and helpfulness, especially in last-minute situations. A repeated request from customers is for the ATM to be fixed. Despite some criticisms, several customers express love for the location and hope it does not close, noting management is lucky to have such assets. The branch encourages visitors to stop by or make an appointment.
I recently had a great experience at Wells Fargo thanks to Amy's assistance. Amy was friendly and professional, she was able to answer all my questions clearly
July 2023
The wait times at this location are ridiculous because of the people in the area with attitudes and no staff. James and Ashlee really keep things running. Ashlee has phenomenal customer service and people skills. Please fix the ATM already
May 2023
Walked in to make deposit, no wait. Eunice was very friendly and helpful.
