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February 2024 by Maria Morales
The customer service here sucks!! I’m going to look for another bank to do business with!! This is horrible! Poor management running this place for real!
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February 2024 by Gigi Pineda
ZERO Customer service at this location, it is rare when the teller greats you & the wait for a single transaction is ridiculous coming from a person who was once a teller this place definitely needs new management and tellers! If I didn’t HAVE to come here I sure wouldn’t!Wells Fargo you need to do better hiring people with customer service, seems like they hire anyone at this branch!
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January 2024 by Luis Flores
12/29/2023. I made a withdrawal at around 4:30 pm went home for a quick stop. Came out and my truck was broken into and the money was gone ( now I understand it was partly my fault for not taking the money inside with me) Today 12/30/2023 I made the same withdrawal amount went to a different location took the money with me, they still broke into my truck except there was no money this time. But they did brake my window. First time I wasn't sure if I had been followed from the bank. But today I'm convinced that's what's happening, and the worst feeling is I suspect an employee is working with these people. I don't usually use this bank and won't use it again. I'm going next business day to have a talk with management and make them aware of the situation. I already have a police report.
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November 2023 by allison davalos
Can’t never help fast! Rude girl in the front too! Long wait In drive trough !??? been with Wells Fargo for years but this location sucks!
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October 2023 by Jibin Paul
Lazy people working here drive through always close afternoon I go inside and talk to the Manager they open the drive through…..When I go drive through for deposit they hold me 15 minutes and they are talki each other time passing inside….and talking
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September 2023 by Juan Uriarte
Went in to make 3 small deposits to a business account, and get a change order. It took over 30 minutes and they never finished my change order. Then the lady assisting me said,” you have to remember you have three deposits.” I used to be a banker and teller, and I am positive each transaction should take no more than 3 to 5 minutes. No apologies, offered or explanations made.
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September 2023 by Steve Esparza
I like to say that on Saturday October 9,2023 @ 9:amMe and my boss went to get change and the teller who works the drive thru windowName is Elizabeth was the rude is young lady. Didn't give me a chance to ask her what I needed. People like her with an attitude should not be working in a bank
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August 2023 by Jennifer T
IF I COULD GIVE THIS LOCATION A ZERO I WOULD. This is truly the worst Wells Fargo in Houston I can never believe how LONG it takes to help someone. I’ve waited an hour in the drive through with only 1 person ahead of me and once I go inside they always have a line but yet only one person at the window helping.
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June 2023 by Julio Gonzalez
Most of the people don’t know what they are doing they want to give you appointments because they don’t want to work they are not profesionales lack of customer service they don’t dress professionally I though they were customers
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April 2023 by Nabs
Jessica was so nice, I don't regret switching to Wells Fargo Banking
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February 2023 by Alejandro Arraiz
I don't really have to say much the ratings speak by itself I came to fulfill a requirement on a credit card application that asked me fax Wells Fargo a copy of my ID but this branch has some of the least knowledgeable CRS clerks I ended up going to 901 Gessner Rd and within 8 minutes they took care of my issue ..
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January 2023 by Josselyn Escobar
This branch is always closed during regular business hours, I don’t understand why , if the other locations are open, seems like they only open when they feel like it . It’s been going on for about 3 months now
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March 2022 by Isabella Moreno
This bank takes forever I been in line for over an hour !
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February 2022 by abdul wague
I Called to speak the manager and Mary or maribel whatever her name is. She was terribly rude and not understanding of my situation at all. I do not even bank with Wells Fargo I have BOA, but I had a Teller withdrawal fraud transaction at the branch. All she had to do was let me speak with the branch manager who would be more capable of handling a customer service situation as such with fraud and a police matter.
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January 2022 by Andy Ferrari Official #1
They bank always closes 20-30 min before 5pm. You'll have to arrive by 4pm because at 4:15pm they close the doors and leave. Worst bank ever. Moreover, they always have only 1 persons to help A-line of 20 people, and the drive thru takes 35min to help 2 cars.?♂️
