Wells Fargo Bank in Houston offers support for financial goals with personalized attention and self-service tools. Customers report positive experiences at the branch, citing patient and understanding assistance with resolving fraud alerts and account issues. Staff are noted as courteous, professional, and eager to assist, including with educating customers on mobile application options and providing services like document notarization. The branch encourages visits by appointment.
I came to this place at 4 PM to open debit card and banker “Alberto” told me to make appointment tmrr because they close at 5 PM. So he stopped serving customer at 4 so he can leave early or deal with customer. Alberto is a banker who doesn’t care to customer and should not work for this bank. Unprofessional worker.
March 2025
No pride in the customer experience, just here to collect a paycheck. Trash on the counter and dirt, looks like weeks since last cleaning.
March 2025
Terrible service! I waited in line for over an hour, and there was only ONE teller handling all the customers while the rest of the staff seemed to be doing nothing. Completely unacceptable for a bank to be this understaffed and inefficient. If you value your time, go elsewhere!”
