Wells Fargo Bank in Houston is committed to supporting customers' financial goals with personalized attention and empowering everyday banking. The bank offers deposit products and self-service tools. Customers who make appointments report positive experiences, with knowledgeable and courteous staff like Eboni and Carol Hu, who helped them efficiently with their banking needs. However, those who visit without an appointment may face long wait times due to limited tellers. Overall, the bank aims to provide friendly and professional service, even to non-account holders, though some customers feel the staffing levels could be improved to better serve the community.
Unlike other reviews, I had such a good experience when I went there. Big thanks to Mr. Ma- he was very helpful!
September 2024
Went in for a cash deposit and to exchange some foreign currency (CAD) near 4:30 p.m; There was no long line, and the bank teller was friendly.
August 2024
This praise is for Carol Hu. I went here to do business yesterday. Carol received me. Her professionalism and patience made me have to give a five-star praise. She is a very friendly person.
