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February 2024 by Sobeyda Y
This branch sucks. They need more employees 1 hour waiting commercial drive thru to doo deposit. I have to going inside and same.
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February 2024 by Loretta
Need more tellers. We went on a Wednesday and there was only 1 teller serving a line of 10 people. I gave 3 stars because the teller was efficient and friendly. ShameOn you Wells Fargo for this kind of service.
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February 2024 by Helen Pham
This branch is absolutely needs more employees on Saturday. The teller line is long, but only 2 tellers working. And 2 bankers, but only 1 banker consistently helping customers. The banker Ebony really helpful. But the Indian banker is so rude. When I told her my husband needs notary service, and we banking here. She took 10 minutes to look at notary documents. It’s for passport renewal docs & need consent from one of the parent. But seems like she never see that type of documents before. And then she asked the same question again “do we bank here”? . And not even help us, transferred to other banker for help.
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February 2024 by xiaojuan you
Please tell me when will the Chinese service be available? I have been looking for it for a long time but I still can’t find any Chinese service.
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December 2023 by Sylvia Tin
Well I usually don't go inside to talk to any of the employees, not interested to go inside. I usually use the ATM machine to withdrawal and deposit. Love that the location is near my home. I went like once to one of the lanes to deposit a big lump some of money with help from one of the bank tellers who seem nice and deposit my money quickly.
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October 2023 by Angel
I had a highly disappointing and unpleasant experience at this branch location. The Indian banker I encountered was shockingly unprofessional. Upon entering, there was no one to greet or assist customers with sign-in. The place was bustling with only three employees visible, and none of them seemed approachable.In an attempt to inquire about a sign-in sheet, I politely interrupted an banker who was already assisting another customer. Instead of handling the situation professionally, she raised her voice and replied rudely, "Can't you see I'm with another customer right now? Sit down." I waited around for 10 minutes and she did not help assist anyone with sign-in and was repeatedly disrespectful with me, to which I got in a public altercation with her.This kind of behavior is completely unacceptable and reflects poorly on the bank's customer service standards. I expected a much higher level of professionalism and courtesy, and I am thoroughly disappointed with my experience at this branch.It’s clear that this bank location is in dire need of more bankers to adequately serve their customers. The limited staff appears to be causing inconvenience and frustration for customers like myself. Increasing the number of bankers available would go a long way in improving the overall customer experience and reducing wait times.
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October 2023 by Nicolas Sanchez
Customer service is down the drain at this location, cant process deposits in the drive through in a timely manner, always getting an attitude when requesting the items to be sent back because there’s only 2 working lanes and the attending person take 5-10 min to deposit checks on the commercial lane.
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August 2023 by Raymond Fenz
The lady yvett was rude. She can definitely explain things better without attitude.
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July 2023 by Jun seo Lee
Seems they have no interesting in helping customers and try to push to other locations, disappointed and the worst experiences in this location, the management in this location is really poorest I’ve seen.This branch manager should walk around intervals of half an hour, helps the emloyee to solve the problems, make things high efficency, Don't let people waiting too long but nothing done.See? I got the response within 2 hours after leaving this disappointed reviews, seems their gogole review team did a better job.
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July 2023 by STEVE C
Tellers are always there for the drive thru and they are always friendly. I never wait long at this branch. Even if there are a few cars ahead of me, the line move pretty quickly.
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July 2023 by Yaquelin Sanchez
This branch has no type of courtesy. I scheduled an appointment online & no one even acknowledged my presence when I walked in. After waiting 30 mins, I had to find an employee and let them know I had an appointment that was supposed to be 30 mins ago. Not to mention, there was no banker available to assist, so I had to wait another 20 mins. Unorganized and unapologetic staff. Definitely seek another branch, before coming here. A matter that was supposed to take 5-10 mins to be resolved ended up taking over 2 hrs. Worst branch I have ever visited.
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July 2023 by John L
This branch is always busy. Apparently they only want you to have an appointment to talk to them. I went there one time to resolve an issue about a tax withholding. They said they fixed it but it never did. They just waste my time. Go to a different branch or switch to another bank altogether.
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July 2023 by Lily Rubio
Very bad experience Ivette worse customer service she needs more training ?
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May 2023 by Iceee
Non-existent common courtesy nor proper greetings. They just look at you, turn away, don’t acknowledge customer’s presence or how long you’re going to wait while they carry on with their conversations in another language. Overall outdated, biased, unprofessional, and lack proper etiquettes. Rid the whole building….
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April 2023 by James Nguyen
Update your profile. I called Wells Fargo. You guys do not open on Saturday. Do you need recommendations for a new manager because I sense some incompetency?