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February 2024 by Alejandro Ramirez
I give it 2 stars, because they told me that my physical card would arrive in 7 to 5 days and it has already been 20 days and nothing has arrived.
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February 2024 by Heberta Marcial
Fast service, no waiting lines.
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December 2023 by Toni Davis
Absolutely the worst customer service, I've ever encountered. This branch called Adult Protective Services and said I was financially exploiting my mother. I questioned them and ask for written documentation and they couldn't provide it. They looked at the account and said I took $37000 from her. Causing unnecessary issues, is horrible. My mother is in her early 80s and doesn't need the stress. We're closing the account. This is not the type of establishment we want to do business with.
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November 2023 by Janice Umana
Horrible! We went in at 4:35 PM to open an account for my son. The teller said its too late to do that and offered to make an appointment. I declined and asked for the manager. She told me the same thing. When I asked to see that in the policy, I couldn't because it doesn't exist. So the bank manager "escalated" a complaint for me. I told her I thought it was sheer laziness on their part. This place is going down. I opened up my first of a few accounts there in the 90s. Totally different now. We made it to the Amegy bank with 5 minutes to spare and they took us right in an opened the account for us. I apologized for making it there so late and she responded with, "we're here to help whatever time you come in" And no I'm not in the habit of going into businesses near closing, I used to work retail. My son's school schedule is so tight. So I'm waiting on this call from a higher up ?
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August 2023 by Erika Mondragon
I have been a customer for over 6 years, is so unfortunate and sad that the trees were chopped off.All the branches , Unnecessary.I am still asking why ?Did they commit such crime against the trees.Considering closing my account.
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July 2023 by _.lucero04._
Everyone is very rude they are not professional at all. They don’t want to help with anything. This was not the first time they have been like this but this time was the last straw. First I went there to see if I could get a credit card but the lady “helping” me didn’t even fill an aplicación she just said that I couldn’t apply for one. I went to another location because the lady didn’t give me no information or even looked in my account she just refused to help me. In the other location they did help me and I was able to get a credit card and where able to help with everything and where able to give me information.
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July 2023 by Nancy Nunez
The manager is very unprofessional and rude. I went to get a cash check . They told me I had to deposit the money first to be able to make one but then they told me I had to deposit it to another account but when I told them that I have it differently that they should have told me that I need to deposit it in another account beforehand the manager told me she did but she clearly didn’t because someone else was helping me first . I told her that I have never had problems making a cash check and she told me that if I didn’t like the service I could to another location and that she didn’t want to see me there again. I went to another location where I didn’t even have to deposit any money they were every kind and helpful they gave me the cash check right away without any problems. unlike this location I do not recommend anyone coming here because it is the worst service ever. This is not the first time I had problems with them it’s been like 5 times I had problems but I continue to go there because it is the closest location to me but even if I have to spend more gas I will never go back to this location
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April 2023 by Yen Dinh
Worst customer service ever. I have been to multiple Wells fargo places and I have been using this bank for more than 10 years. Never a teller and a lady seemed to be a manager on duty yelling at my face ever just because I asked for new cash to bring to other country. I did not even finish my sentence and both ladies yelled at me saying they didnt have new cash. My intention was to ask for cash that didnt look as damage. I was embarrassed because there was a line behind me. I had to go to the ATM and withdraw money and try to sort the cash out myself. This is what you guys call customer service? I go to Chase or BOA instead. Also, this teller lady almost lost my cash when I deposit my money by not checking the envelop I gave her. I asked her this is not the amount I deposit. She threw the envelop at me and my cash felt out. I told her if I would not ask I would have lost my money. She said she's only human without apologizing. Very upseting!
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September 2022 by jaqueta davis
Troyette is the absolute worst!!! Very nasty and unprofessional. Although it appears all branches are limited with Bankers, Troyette is obviously tired of picking up the slack and doesn't care to help in any way possible. Troyette has the "it's not my job/problem" attitude. Times are hard enough for everyone and I do understand that our economy is in trouble, with shortages everywhere, however, Tellers like Troyette will force my hand to close my Wells Fargo accounts and spread the word to others to NEVER do business with them. DO BETTER TROYETTE.
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April 2022 by Lee Haferkamp
This is a fancy multi-story Wells Fargo building, yet they struggle with basic communication and services. I came in for a notary and they expected me to jump through hoops even just to sign up and talk to a person. Their policies include treating customers differently based on technology access and dis/ability. Long wait time despite low volume of customers. Lots of delays and passive aggressive excuses as to why only 1 person, supposedly the only banker in the entire building, is capable of doing notaries (and how they're conveniently not available). Never had this problem with tiny branches before, and do not appreciate having nearly an hour of my day wasted only for them to tell me they can't do it.
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February 2022 by Janis olvera
Horrible, the banker is talking about book an appointment, but they're booked all the until early March. What kind of service is this? All I was trying to do is open an account that possible take 20 minutes. There was literally no one in the bank when I arrived.
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December 2021 by Viri Rojas
Not enough bakers available,if you didn’t had an appointment you must wait,add your self to the waiting list but there’s no guarantee you get to see a banker,if no luck by the end of their operating hours,you must return the next business day !
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November 2021 by Anthony Rogers
Byron Flowers helped me out of a tight spot in getting the documents I needed. Byron put the “serve” in “service”! Thank you, Sir!!
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November 2021 by Carla Sibaja
Ive been banking with wells for a long time and never had a problem with because ive never asked for any service from a particular branch. For the last 2 days ive walked in to 3 wells fargo branches and have been denied customer service in all 3 for a SIMPLE wire transfer. This particular branchs excuse was that there is not enough "bankers". This was from a guy just walking around the cubicles managing the non-existent traffic. Not sure what position he holds but it shouldnt have been that difficult to wire money for a customer. Instead he told me to go back to the teller and get a money order because thats what my transaction needed. I NEEDED A WIRE SINCE THE DAY BEFORE!! I guess covid has also cut the customer service in businesses today along with the desire to work. Horrible experience and customer service.
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July 2021 by Elmer Garcia
I know it’s been a hard and painfully about pandemic. But I think they can have at least a couple more bankers on site. The line was about 10 people for only one banker.
