-
March 2024 by Fran Chamorro
If I could give 0 stars it would be a lot even for this bank, don't waste your time or money.
-
February 2024 by Tabby H
Terra she’s the best for customer service
-
February 2024 by Lulu Hawmdeh
My mom cried and got her heart broken because we stop auto pay and they closed her account and we lost $1000s of dollars and got to chase bank
-
October 2023 by Felipe Pena
Excellent service! I was helped by William Castellon, he’s the branch manager, impecable service and manners, I have no idea why this branch has 1.9 score but sure they weren’t helped by him plus their CD rates are very competitive
-
September 2023 by Mikah Martinez
Stopped by today in drive through to make a deposit and just wanted to say , the teller Terra had a great attitude and energy!
-
September 2023 by Goju Student
Worst bank ever. Customer service is non existent
-
April 2023 by Tamara
Their personnel is just amazing!I had to open my first account and was a bit stressed and anxious after some unfortunate experiences and Samekka went out of her way to help me, make me feel comfortable and make sure I understand everything she was explaining to me. She even shared one of her cereal bars because I mentioned I hadn’t eaten anything yet. She’s the best and I don’t care what advantages other banks might have but a customer service like this one is absolutely more important and reassuring.Samekka thank you so much for your warmth service and your kindness you really made my day and I will definitely come to this location for everything I need just to see you!Thanks!
-
April 2023 by mike almomani
They don’t even know how to deposit a check. I got a different location I got no problems
-
January 2023 by Kirsta Adams
Tbh I’m not sure why this branch is here. They never have tellers. You make an appt and people are late. It’s such an inconvenience. So unacceptable! Close down!
-
December 2022 by Jess T
Worst bank experience ever every single time I come they are understaffed and always have to wait a long time. The manager tried to step in to help for deposits only when it’s the beginning of the month and people are trying to withdrawal. This location is on Westheimer and kirwood where is super busy one would think they would have plenty of staff specially for the beginning of the month. Even after they take your card and slip they still take over 15 minutes to withdrawal money.
-
December 2022 by H Alayyan
This branch has the Worst service ever I recommend you to go to another location.
-
December 2022 by Shirl Castanon
Bad service 1st in line waiting in the lobby at 10:45 for them to open
-
September 2022 by Hui-Yong S.
It used to be that Wells Fargo was a full service bank. About one to two times a month i try to buy rolls of $1.00 coins.There for a while they didn't have any and recently they had them in stock. However, when i went by today they had gotten rid of them.I realize that the bank has to buy them in bulk and i cannot afford to buy in that amount.Now i have to go to another bank to get them. Yes, another bank other than Wells Fargo
-
August 2022 by Mz Gonzalez
Very bad customer service. I just experienced racial profiling at this establishment by a teller called Annette. I went into the location attempting to cash a check. The entire time she was making faces she denied check just by saying oh you have to contact maker. I contacted the maker she mentioned that she herself has experienced racial discrimination. Fortunately, I went to another wellsfargo they cashed it with no problems.
-
April 2022 by Ale Ale
Worst bank experience ever every single time I come they are understaffed and always have to wait a long time. The manager tried to step in to help for deposits only when it’s the beginning of the month and people are trying to withdrawal. This location is on Westheimer and kirwood where is super busy one would think they would have plenty of staff specially for the beginning of the month. Even after they take your card and slip they still take over 15 minutes to withdrawal money.
