May 2020 by Annonymouse M.
I have never, ever had a good experience at this pharmacy. That is saying A LOT. My medication is always wrong, not available, not 'covered', supposedly, although my insurance carrier specifically tells me it is, or worse, it is never READY (despite the fact that knowing that they are consistent at being awful, I call in and CONFIRM it is ready before traveling there). It is truly BAFFLING and beyond words how bad this pharmacy is. What took the 'cake', however was that for years I had problems with them, changed pharmacies for four years, then changed back during the pandemic ONLY because they have a drive-thru pick-up window at this location ... and they have NOT changed! How is that even possible? Then, almost as if to add insult to injury, this time around as a customer, I was not told until after two or three months of battling with them about pick up and my meds not being being ready, or having been returned to stock, etc., THAT THEY ACTUALLY OFFER DELIVERY! I wish I had the energy to explain in further detail all that has happened, but truly, if I start to cover how atrociously bad some experiences have been, my blood pressure is probably going to skyrocket solely in the recounting. Trust me when I tell you, however, that the mentality of the pharmacist and the attending pharmacy staff (save for Diondra who is great) seems to be entrenched in making a purchase or pickup of medication as difficult as it can possibly be. Perhaps they have something against their employer - who knows, but the pretty terrible service speaks volumes about how unhappy they seem to be in their positions. (Something to note is that one of the ONLY two positive reviews, is about the store, not the pharmacy. If that review were not present, the pharmacy would likely have ONE star - and one, only because Zero stars is not an option).
