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March 2024 by Kevin Thomas
I just gave all of the stars for this wonderful branch over here. What flowers at the Alameda Genoa location inside a Walmart, my name is Kevin Thomas with joy UDC program U program and I give them all, a plus 4 their service. This is a wonderful branch over here and they're doing a great job. Alright, thank you.
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January 2024 by Cece Sosa
The bank is very clean and the service is good. the lady is super sweet and helped me with my service i would definitely bank here again
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November 2023 by Personal E-Mail
Woot Woot, it's been a while since I could leave a 5 Star somewhere. Thanks Woodforest National Bank and Emeli and the staff. Wow they were polite efficient, knew what they were doing and were pleasant to interact with! I'm very happy and hope to move more business. This Branch is really appreciated and a community asset. I had a horrible experience at Wells Fargo and was hesitant to even try for an account, but it was hassle free and very professional. They deserve 5 Stars
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October 2023 by Dortchskii
Its a walmart. Their is no way youre looking up reviews for walmarts.
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August 2023 by Steven Moreno
Worse bank to bank at they should close these down
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June 2023 by Christa Sam
Everyone is very very professional, always greet you with a smile and they know your name soon as you get to the teller. They are exceptionally wonderful and they always have a beautiful smile and a beautiful personality. Everyone is amazing
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June 2023 by Sarai Gamboa
Hello everyone, I want to comment that I am very shocked to see how the accountants of this bank are so abusive, a certain Emeli E Rivera did not want to change my check for the amount it was and not satisfied with that, she blocked my account just because she wanted to And now my account is bankrupt and I can't get my cash until 7 days have passed. I don't recommend it at all. Bad service.
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November 2022 by Grace McG
Talk about needing an attitude adjustment lol. Teller glared at me, shoved my deposit back over the counter & told me “maybe you should come back later then, next customer!” because I asked 2x to run to the bathroom right beside the bank while she processed the deposits. (I was working alone, can’t leave the store unattended long).She looked really surprised when she walked into the store I was in later needing something.This is one of the reasons I don’t personally bank with Woodforest
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September 2022 by Yashia Houston
I don’t know why I stop at this location I usually go elsewhere due to the horrible customer service (only stop cause it’s closer to home) went in today EVERYONE look mad so I ask was everyone in a bad mood and their reply was “yes”… after standing there with the teller he CLAIM he couldn’t help me so he sent me to another location 10min @4pm away in HOUSTON TRAFFIC ?
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August 2022 by John Field
Service are very slow. Not enough employees. They spoke Spanish to me instead of English. Will never used this location again. Really thinking about going with CHASE BANK…
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July 2022 by anthony mcdaniels
I didn't know woodforest on Rowlett only had one customer, but I found out today when all three Associates spent 25 minutes with one customer while the line built up. Customer service should be throughout all your customers not just for one special person or persons!! I was very disappointed with the service today!!
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April 2020 by Sharon McDaniel
i have been a customer for almost five years i have had nothing less than polite rep.It has been a pleasure banking with Woodforest natl. Bank .
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March 2020 by karisa jones
RUDE CUSTOMER SERVICE !!! When you greet a cx it’s not “ YOU Ready”? and no smiling . Appearance wise was bad her hair was nappy and her nail paint was chipping horribly . Training needs to be implemented on Z MATHEWS . It’s your job to have Customer service skills in a banking profession.
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March 2020 by Inetra Columbus
Mr Kyle Humphrey so so great
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March 2020 by Juan Gaming
Bad employees apparently I need to open an account to cash in a check even though I don't want to open one. Never coming to this bank again ?
