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December 2023 by Brandon Merchant
My car was towed from the Pluckers Cypress location. I didn’t realize I parked in a lot that I wasn’t supposed to while eating at the restaurant. Either way, my car was towed to this location. I immediately got ahold of the owner of this facility (it was around 10pm) and he said I could meet him there and pay the tow fee ($200) but I’d have to wait an hour. I was with my son (8 years old) and wife. We took a Lyft to get to the lot and waited for an hour and a half until the owner showed up. Again, he quoted an hour. It was dark, late and extremely inconvenient. He was rude and did not care about my situation. If you ever get towed, and there’s no one there to give you your keys and accept payment after waiting an hour, call the police. By Texas law, they are supposed to service you within 1 hour.
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October 2023 by jkholby washington Dean
Nice and helpful staff!!!Was able to pick the vehicle up on the weekend and not get charged.
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August 2023 by Civic N
This is the shadiest and most predatory business ever! Drivers here will follow you and even escalate to calling the police on you for a quick buck. I hope your loved ones will never have to interact with such a vile business.
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July 2023 by Jamar
The county does business with these thieves?! My Jeep was towed here and unfortunately I had several high priced items in it at the time; when I went to pick up the vehicle, they (1) refused to release it because I had a credit card and not cash so I had to file a complaint with the county in order to get my vehicle from these low lives, (2) my brand new Beats headphones had been stolen but the box it came in was left in the Jeep. Hopefully ICE shuts this place down soon!
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November 2022 by Tiasha Perez
Would give a 0 if could. Horrible people inside and out, hopeful you never have to deal with them.
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May 2022 by Mike Padilla
Had a ruff run but over all good spot, fair
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December 2021 by Emily A.
Definitely illegal stuff going on here. Texas state law requires that tow companies accept credit cards. They stated we must pay cash or we couldn't get the card until Monday because their credit card machine is down. The man who came to get the car out was obviously drunk and drove wrecklessly spraying our vehicle with rocks.
