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December 2025 by Mariam Abedelwahab
Service was efficient; however, PLEASE check your plan before walking out of this store. I never requested a home security service yet a monthly charge for smart home and installation fee for a camera (that I never purchased) was somehow included in my plan.
The internet and free mobile (which I don't plan on using) were the only items verbally explained to me by the employee (Nicholas). Don't assume you are getting an honest breakdown of your plan and fees. That was my mistake.
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December 2025 by J A
Nicholas was a sweetheart- he went above and beyond to help me. Thank you!
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December 2025 by Alvin Lindsey
Nick was very helpful in transferring alley info to my new phone when I switched service to xfinity
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December 2025 by Meredith Frank
Great staff and customer service. Nicholas was such a great help today. He cared about my experience as a customer and solved my problem quickly.
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December 2025 by Dante Aurelio Ayala Ortiz
This has been a very efficient experience and Nicholas was very helpful, I got out of the store with my new home internet plan very satisfied. 10/10
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December 2025 by David Jones
Caleb was great helping me out with my problems and concerns. He went out of his way and above and beyond his duties to help me. Was very professional.
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December 2025 by Charles Simmons
Miss Elda was perfect for the job she made my day keep up the great work put her on every assignment cause she understand it!🤑
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December 2025 by Tina Cortez
I’m really pleased with the service I received from Elda. She was exceptionally patient and walked me through each step with clear explanations. Her knowledge and willingness to help made a huge difference. It’s rare to find customer service this great.
I’m a new customer and I want to express my appreciation for the outstanding customer service I received. The representative was extremely knowledgeable and patient. Thank you again Elda, for making the onboarding process effortless.
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November 2025 by P Pap
They did a great job updating our equipment and subscription
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November 2025 by Mary M Lampe
Nick and Emma where amazing very patient on helping me set my phone and iPad up.
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November 2025 by Latricia Rounds
This store has great customer service. I came into this location to get a new phone. Nicholas was awesome. He was quick, efficient and knowledgeable. I would recommend coming to this location.
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November 2025 by Shirley Kubin
Jesus and Emma made this experience so much better than I expected. They were patient with this senior citizen who is kind tech limited. They answered questions so that I could better understand what needed to be done. Super employees!!
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November 2025 by Adam Brayton
Me and my dad had one of the best customer service experiences ever at the Xfinity Store in Sawyer Heights. From the moment we walked in, Caleb and Emma took amazing care of us. They were friendly, patient, and truly went above and beyond to help with everything we needed.
Caleb made the entire process super smooth, explaining every detail clearly and making sure we understood all our options. Emma was just as incredible—professional, knowledgeable, and genuinely kind. You can tell they both care about their customers and take pride in their work.
It’s rare to get service this good nowadays, but Sawyer Heights Xfinity delivered. If you need anything done with your Xfinity account or devices, go see Caleb and Emma. They deserve all the praise. Highly recommend this location!
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November 2025 by Michelle Villarreal
This location is fast and always gets stuff handled quickly! Jesse helped me on my most recent visit and he was so friendly and professional.
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November 2025 by Htx_annmarie morris
I recommend this location. Jesse was very helpful and professional in helping me to switch my Internet to Xfinity!
