-
January 2026 by Wanling Jiang
Worst Customer Experience Ever
-
December 2025 by Alexis Davis
The store was nice, and Ashley was incredibly helpful and caring despite there not being an immediate solution. She truly tried to assist and even escalated my concern as requested. Unfortunately, the manager, Juan, was very unhelpful, dismissive, and nonchalant, and seemed uninterested in resolving the issue.
-
December 2025 by Kevin Flores
My experience was incredible from beginning to end. The representative Yvette was very attentive and helpful. She went above and beyond to get everything set up for me. Would definitely recommend.
-
December 2025 by angela romero
Ilyssa helped me!! I recommend asking for her at this location! Great service
-
December 2025 by carey beadle
Yvette is very knowledgeable about the product and very friendly .she also saved 50 dollars on internet and phone service.
-
December 2025 by Abigail Coreas
I want to leave a formal complaint regarding the in-store Xfinity location. The supposed manager, Juan, along with an employee named Yaharri, behaved completely unprofessionally. I’ve already contacted Xfinity customer service and reported the incident. The representative confirmed that a complaint has been submitted and escalated.
This situation is absolutely unacceptable. Their behavior is a poor reflection on Xfinity as a whole, and I expect this to be addressed promptly.
-
December 2025 by Joseph Francisco
Santi is amazing and awesome person. We are first buyer of xfinity and give us all information and details regarding internet connection. I recommend this Katy location the service is excellent . Just look Santi
-
December 2025 by Honey J
Illyssa was awesome! She explained all the Xfinity plans really clearly and helped me understand everything without making it confusing. Super friendly and patient too.
Highly recommend her if you need someone who actually takes the time to help you out!
-
December 2025 by Nav
⭐ EXTREME STRENGTH PUBLIC VERSION — DEMANDING TERMINATION
What happened to me and my mother at the Xfinity Store at 9930 Katy Freeway in Houston on November 11 between 2:00 and 2:40 PM was not just unacceptable — it was outrageous, dangerous, and grounds for immediate termination of the manager involved. I went to the store to resolve a blatant bait-and-switch, where Xfinity attempted to charge me nearly TEN TIMES what I was promised in my written 10-month agreement. Instead of helping, the manager exploded into a level of hostility I have never witnessed in any business. He screamed at me, called me a liar, refused to look at my documented bills, and tried to silence me by yelling at me to “sit on the bench and be quiet.”
Then things escalated into something far more disturbing. My 82-year-old mother, a stage-four melanoma survivor, was verbally attacked, humiliated, and treated with shocking cruelty. And the moment that crossed every line imaginable: the manager physically shoved my elderly mother toward a bench, causing her to lose her balance. This was physical aggression against a vulnerable senior citizen, and it happened in front of multiple customers who stood frozen in disbelief. This was not a misunderstanding. This was violent, abusive, and completely out of control behavior from someone in a position of authority.
The manager only calmed down the second he realized I had begun recording him — which tells you everything about his awareness of how unacceptable his actions were. Xfinity cannot allow someone like this to represent their brand. We were lied to, verbally abused, physically intimidated, and my elderly mother was pushed by an employee whose job is supposed to be customer service. This was not just terrible service — it was dangerous misconduct, and this manager should be removed immediately. No family should ever experience what we went through, and I will be pursuing every formal avenue available to make sure this is addressed at the highest
He toned it down as soon as I pulled out my phone
We do plan to file for damages if these 2 employees are not terminated
-
December 2025 by Nancy Roberts
I have never written a review on this forum before, but after what I witnessed today, I feel that people need to be warned. It seems like there is no real customer service in this world anymore, and some people have completely lost their sense of decency and self-control. What I saw today broke my heart and left me shaken.
This happened this afternoon at the Xfinity store on 9930 Katy Freeway in Houston, TX. It was one of the most disturbing and heartbreaking things I have ever seen in public, and it should never happen to anyone.
An elderly woman, around 80 years old, and her daughter were calmly trying to get help with their bill. They were kind, patient, and polite. The older woman spoke softly, explaining that she had never paid the amount being charged and just wanted to pull up her bill to show the manager. I was standing right next to them, close enough to hear every word.
The store manager, a large Hispanic man, began barking at her in a harsh, angry tone. He cut her off repeatedly and raised his voice higher and higher until he was almost shouting. The woman stayed calm and tried to reason with him, but the more she spoke, the more enraged he became. His hostility was shocking, and at one point, I genuinely thought he might hit her.
Then something happened that made everything worse. The manager noticed that the older woman was wearing a Star of David necklace. The instant he saw it, he completely lost control. His face changed, and he went absolutely berserk. He began screaming even louder and started using Jewish slurs toward her. The hate in his voice was unmistakable. It was one of the ugliest things I have ever witnessed. Watching that kind of venom directed at two elderly Jewish women was devastating.
The daughter, clearly terrified, pulled out her phone and began recording because she felt unsafe. When the manager realized she was filming, he suddenly tried to act calm and told her to “sit on a bench and call 1-800-COMCAST,” but his earlier rage had already filled the entire store. He even told another employee not to speak to or help the women.
The other customers and even the security guard were stunned. The guard slowly shook his head, clearly disgusted, but no one could believe what they had just seen. The whole store fell silent. It was a chilling, heartbreaking moment that showed cruelty, prejudice, and a complete lack of control.
I walked out of that store feeling sick, sad, and shaken to my core. It is hard to believe this could happen in 2025, in a public place, inside a major company’s store. Those women did nothing wrong. They were treated with hatred for no reason at all.
Xfinity Corporate needs to act immediately. They must pull the security footage from that store and review the video that the daughter recorded. This manager’s behavior was not just unprofessional, it was abusive, hateful, and dangerous.
This was not a customer service issue. It was an act of verbal assault, intimidation, and religious discrimination against two elderly Jewish women. It broke my heart to watch, and I hope Xfinity takes immediate action so nothing like this ever happens again
-
November 2025 by Zelemkhan Zel Abdukerimov
Tried to get some help with my issue, and the lady Azip, who works there in that location was very rude. At the end she told me that I am asking too many questions and told me if I don’t like something, I can leave.
Management, please talk to your staff and explain that they need to provide better service or at least be polite with the customers
-
November 2025 by Mark Sweeney
Great Service!
-
November 2025 by John Val
Bad customer service
-
November 2025 by Cambrey Lindsay
Lack of customer service—just automated loops that lead no where and waste your time.
-
November 2025 by TLV
Yvette is amazing!!!! She knew exactly what to do and deserves to get a raise!!! That is how great she is!! Thanks again Yvette!!!!!
