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December 2024 by Jaxson Twine
I returned my equipment on December 10th, only to receive an email two weeks later claiming it hadn’t been returned. When I reached out to customer service—since there’s no direct store number—I was told I needed to provide a receipt as proof. Unfortunately, I had misplaced the receipt, not anticipating they’d ask for it weeks later to stop the charges. After being a loyal customer for over three years, I feel this treatment is both unfair and frustrating.
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December 2024 by Etoile Turner
Sachie was so nice and patient with us. Thank you.
I just want to add, that Noella was very professional and she actually listened to my concern very closely and resolved the issues promptly. Thank you. 😊
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December 2024 by L. Maples
Can’t ever get a live person. Only automated trouble shooting. I just need a new remote!!!
And they want to go through all kinds of tech trouble shooting.
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December 2024 by Alf Bus
Five stars for Sachie, excellent service.
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December 2024 by Abdo Almasri
The name was sashi she was so bad service she was rood she absolutely does not know what she is doing
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December 2024 by Mercedes Garcia
Good service But. Deverian. Vajar. A 2. At the prices
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December 2024 by Shawn Allison
Would give zero if I could...this store employees are totally useless. Went in Saturday and Sunday, trying to get my account paid and new card set up on auto pay. Had to go to another store just for help!.....Use to be a great store, but now all new people!......USELESS NOW!
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November 2024 by Xi Hernan
I do not how to explain the anger; and I how feel for disrespect these communication companies treat in general people and how their field workers treat communities. Because the law protects them, their workers feel in title to destroy home resident/property. Xfinity field/tech workers are liars and brake homes without any thoughts. So, I am asking how and when it was decided that these companies can destroy without any regard.
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November 2024 by Hina Aman
I wish i could give them a zero . Poor customer service. The lady working there gave me samsung customer service helpline than iphone to resolve my issue. Like Samsung customer service! Imagine. That’s how you guys are doing your job.
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November 2024 by Belinda Flores
Didn't have but 2 employees working there. Waited over 45 minutes just to turn in a box !
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November 2024 by Terrell Hicks
Will is great. He explained everything to me
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November 2024 by Zaria Marie
Derrick was quick and very respectful!!!! He was wearing a huge smile when I walked in. and i was wearing one on the way out. thank you
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November 2024 by Tyesha Holder
Derrick was amazing with his help and the knowledge he has!!!!!!!! i’m a customer as long as he there
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November 2024 by Anthony Derrick
The people here are amazing!!! Will be back at this location from now on.
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November 2024 by Jbro Jesus
Great help form the store staff
