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December 2024 by herson martin
Leaving the store the super friendly and efficient staff was very quick and helped me
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August 2024 by Rafael Cartagena Torres
If I could comment with 0 stars better, they are scammers and liars, they promise to give us credit when we are left without Internet due to weather problems, and in the end they leave us disappointed because they do not give us any credit as they promised
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August 2024 by Ella E
I had an appointment in-store on 7/23 and I unfortunately cannot remember the name of the employee that helped me, but he was very uninformed and basically lied to me about my problem. First of all, when asking questions about my issue with my data, he responded by saying that "the phones are r*tarded" after using up certain amount of data. I was stunned at this language use, and at this point, assumed he would be no help, which I was right about... because when I suggested that the issue may be with my eSIM and asking if i should delete and get a new one, he said "deleting an eSIM basically deletes your phone." ......I am no phone expert, but I know that an eSIM can easily be replaced and in fact will not "delete your phone." He basically told me nothing was wrong and that he didn't know what to do. Today, I had been messaging with the agents on the xfinity website and they quickly helped me replace my eSIM...
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August 2024 by Cem M.
Worst Customer Service i have ever seen.
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August 2024 by Luisito Juarez
Noe helped me, an excellent person, he explained many things to me 10/10. When you go to visit the store ask for Noe to serve you, he is a great person
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August 2024 by oscar ortiz
Javier was really helpful ask for him he’s legit!
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August 2024 by Gloria Chao
I recently came here to get my SIM card changed out. I didn’t know what to do, but immediately someone got me checked in, and told me to enjoy the store amenities (wireless charging at all the table I could see!)
After a short wait, I was helped by Alisa. She immediately knew what to do and got me started. I had a great time chatting with her while she was getting my new SIM card activated. She’s so friendly and amazing!!
Super glad I came to this location today! Alisa got everything fixed for me and it was one of the best customer services experiences I’ve ever had!
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July 2024 by Ronald
My experience at this location was excellent. The staff is quite pleasant and eager to help their clients. Katerine helped me very clearly. The concept of customer service helped me throughout the entire process. I left very satisfied with that place.
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July 2024 by Heather Jackson
Was greeted upon entering and thr staff was all friendly including the mgr. The store was clean and very organized. I seen one of the staff members go out of their way to honor an email an elder person had received. Good location! Good people.
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June 2024 by E R (Iknwrm)
The Xfinity rep Sandra was incredibly helpful with my return and questions about my account /billing information.
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May 2024 by Eyezack R (Iknwrm)
The Xfinity rep Sandra was incredibly helpful with my return and questions about my account /billing information.
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May 2024 by Manny Torres
Horrible customer service experience. Walked in rep Noe said he entered us into the system to be seen and in fact did not. Two other people came in after us and was seen by him. After we did what we had to do on our end and get me authorized on my sister account over the phone the store reps are now saying I can not do anything. It seems as if customer service over the phone and phone n stores do not communicate. No wonder people continue to keep leaving this company with such poor customer service on the phone and in person!! If I could give a 0 star I would
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May 2024 by Alex Ortega
I’ve been with Xfinity for 11 years and have always been happy with all their services but today I was blown away. DeNerrick is absolutely spectacular!!! I will only use him moving forward. Thank you so much again D!!!
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May 2024 by Cadalla Akens
Nice customer service lady, but the cable guy was horrible just looking and not working.
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May 2024 by Ally Lopez
Fast service
