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January 2024 by Keeley D.
Stephen was so incredibly helpful when looking for myself and my fiancé's wedding band. He gave such good options that I wasn't able to decide for myself the first time in. I will able to get one of the two rings today but will absolutely be back to make my other decision!
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November 2023 by Zach B.
Excellent jeweler. Rachel and Frank are the absolute best. Went in with my wife to look at some pieces we'd had our eyes on, and had even seen and tried on at other places/boutiques. Rachel was extremely knowledgeable, professional and accommodating. Our experience with her is what sold us. Just goes to show you how valuable a good salesperson is to a company. We'll definitely be coming back for future jewelry and timepiece purchases! Thank you Rachel, Frank and the whole Zadok team.
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September 2023 by Michael Stoeger
At Zadok's, I worked closely with Stacy on several watch purchases. Aside from the fantastic selection and elegant environment, Stacy deftly made recommendations that would compliment my personality and build a nice collection. I'm thrilled with the watches, grateful for their willingness to accommodate requests, and that the whole team patiently treat me with respect and as a valued client. If you are in the market for a quality watch, I strongly suggest you stop into Zadok.
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September 2023 by nathan browder
After losing 2 watches from other companies thru silly internet communications, I picked up the phone and spoke with Abby at Zadok Jewelers. Abby was very friendly and helpful. I was determined to not lose another time piece and planned to travel to Houston from Austin to ensure I would get the watch. She politely put me on hold to make sure the watch was available. At first, I said I was heading that way from Austin but she kindly explained Zadok's shipping and handling process that put me at ease. I have to say I was pretty annoyed about losing the other 2 watches and probably wasn't the friendliest person she spoke to that day. Sorry Abby. Abby was very patient and professional. She saved me a trip and I received my Grand Seiko Springdrive Skyflake! She provided me with excellent communication and amazing customer service! I was very impressed with the packaging and it showed how much care she takes when shipping her items. I will definitely call her again soon! Thank you so much Abby!I highly recommend GS and Zadok Jewelers. Just ask for Abby.
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September 2023 by Amir H Town
I am beyond words as to how the Zadok family themselves came through for such a small gift because of such a great occasion for our family and I am thoroughly thoroughly appreciative. And will be back. This was my first experience here and from the time ordering the custom piece to the urgent and unordinary delivery they did everything one could expect and more.
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September 2023 by Jaffer K.
Purchased my first real luxury watch (own a lot of Tissot/Hamilton watches) that I had my eye on for a while. The process was a bit stressful since the first watch I got, I noticed in sunlight that it had scratches on the bezel. Took it back and they admitted that the watch was returned before in February. They were very sorry and told me it was a mistake and exchanged for another watch. Next day I noticed that there was particles inside the dial. Took the watch to the Omega boutique and they confirmed that the watch would need to be opened and cleaned (partial service). Went back to them (I was upset and out of patience at this point) and they ordered me a new watch right away from Omega with overnight shipping. This time it was not their fault since since it was a small manufacturer defect which is beyond their control. I was getting a bit frustrated but Frank was great to work with and I would buy more watches from him in future! Overall my customer service experience from him was excellent and they took immediate action to resolve all the issues!
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September 2023 by Zo M.
Thank you to Zadok jewelers for this beautiful Watchtember event . When entered the parking garage an array of Indigo group luxury vehicles were there for display, specialty coffee and treats. A special thank you to Tomas at Cartier for his knowledgeable and informative discussion of the history of specific watches within his brand. The event was hosted by Watchtember and was the 1st event by WatchTime magazine in Houston since typically hosts in NY and LA. There is a beautiful display of other brands that are available if looking for a special gift and they even offer engraving . They also have an in-house Cartier watch repair for most watches . Return: likely Parking: covered garage
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August 2023 by Blake Wehmeyer
Had a great experience today with Nancy at Zadok. She helped me with multiple watches. The only thing that stopped me from making a purchase was my own indecision. I will definitely be back.
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August 2023 by J N
They own the entire building which has become a nightmare for the residents next door.There are very small things they could do that won’t impact their business at all.On top of all the noise in the middle of the night they cause, They decided to install a Neón light on the top of the building. This light not only mal function and keeps me awake all night because every certain time, it flashes and restart. How nice would be to put a timer for this light to turn off at mid night at least.I would appreciate if anyone from this management takes this seriously. PLEASE!Thanks!
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August 2023 by george c.
Zadok is pure class. The free valet parking is a nice touch and you can expect a warm greeting upon entry. I worked with Elvis on a new watch purchase and he's a true professional. Elvis was patient with me, offering his advice in a non-pushy way, and letting me try on as many timepieces as I wanted. He seemed to truly care that I invested in a watch I'd be happy with for years to come. I also appreciated that the store manager, Frank, checked on me to make sure everything was going smoothly. I ended up buying a watch and Zadok will be my preferred jeweler from now on. Elvis is my new "watch guy"!
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August 2023 by Daniel M.
I recently shopped at zodok! and the experience was great. The sales team was extremely helpful specifically Mr AJ my experience so much better. I came in looking for a Cartier Tank must specifically the Larger model since I couldn't find it at the Cartier boutique at that specific time,The whole process was quite smooth,AJ made me feel comfortable and really confident ok my purchase I also wanted to check other watches eat outside my range and he let me try some and gave me some good information about watches For my first Luxury time piece! I had a great experience here at Zodok
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July 2023 by Jordan P
Recently had the pleasure of visiting Zadok and had an absolutely wonderful time. I was helped by AJ and he was incredibly accommodating and helpful. I was not looking to make a purchase, but I am a watch enthusiast with not much access to more high end pieces in my area, and AJ saw to it that I could see any piece I was interested in, from Tudor to Lange and all in between. Because of him and his outstanding service, should the day come that I am in the market for a high end piece, I will gladly make the four hour drive from my home city to purchase from Zadok.
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July 2023 by Tony Lozada
I visited the store a few weeks ago looking for a wedding watch and I had the pleasure of working with Rachel. She lead me and my fiancée around the boutique and it was overall a very pleasant and good experience. I wasn't looking to purchase a watch that day, but she was very accommodating and allowed me to try on the watches so that I could get a feel for each one. My fiancée and I both like that she took her time and didn't rush us. I also really enjoyed talking to her as she was very knowledgeable about these brands and she even asked questions about my run of the mill Citizen collection.Now you maybe wondering why I gave them 2 stars...While their in person etiquette is world class, their phone customer service was lackluster, at best. I called them a few days later and was transferred to a sales representative who was condescending, unprofessional, and seemed to be annoyed at my simple questions. It seemed like their tone changed once I mentioned I was about to purchase a watch through a local private seller.While this might be one of the best stores in Houston to browse high end watches, their poor phone customer services left a bad taste in my mouth. It's simply something I would not expect from an establishment like Zadok. That being said, I will probably visit again in the near future, but depending on how I am treated the next time I call in, I may or may not purchase from them.
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May 2023 by Kirsten Roberts
While we didn't end up purchasing from Zadok, I can’t thank Stacy P. enough for her help (and patience!) throughout our engagement ring search and all her efforts behind the scenes to find us the right diamond. Stacy made the process so enjoyable and pleasant and we will definitely be asking for her the next time we make our way through Zadok!
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May 2023 by Sofia Campo
Had an incredible experience with Ross about a year ago. He helped me find a Jaeger LeCoultre for my fiancé to gift him on our wedding day. We custom ordered his Reverso with our wedding date engraved on the back and an extra strap to switch from formal to casual. Ross was not only attentive and helpful during our visit but also while we waited for the engraving and shipment to our home in Austin over the course of several weeks. I would continue driving 3 hours to Zadok in Houston just to keep working with him. Our wedding was this weekend and giving this watch to my husband was so incredibly special. Thank you to Ross and the whole crew at Zadok!!
