“I had an outstanding experience at the 23000 FM 2100 location and i spoked with Angelia. She helped me two days in a row, and both times she did exactly what she said she would do. She called me back when she promised, she was professional, patient, and took the time to resolve my issues completely. It's refreshing to receive such reliable and excellent customer service. I truly appreciate her dedication and follow-through. Thank you for going above and beyond—I highly recommend this uhaul location. Kudos to Angelia”
“In 2018, my son needed storage for his furniture. We selected Fairlake storage because it was the most affordable price in the area. We were pleasantly surprised by the quality of the facility, the friendliness of the staff, and the security of the location. Since we have rented this 10 x 10 unit,
I have had to rent a 10 x 10 for my company storage at a "storage hotel." There was a rash of break-ins that empty many storage units throughout the city of Houston, including my facility. Fairlake doesn't have this problem, because of their out of the way location and extensive security measures theyve implemented. They have unique password controlled keypad entry, numerous security cameras, and on-site management.
Yesterday, I needed to reserve a open air spot for an RV. As it turned out, I was able to place it on somebody else's land at no charge, Although Ryker could have easily charged me administrative fees and the deposit, he secided to give all of it back, save 1 day's rent. Mind you, I offered up the entire half deposit as a PITA payment (Pain in the A--)" that I clearly was for canceling! He could have easily taken the deposit and walked away. He took the high road instead, and returned 90% of my money, and waived the admin fee. He also gave me a veteran's discount originally, which has was quite generous at 10%. Bottom line: Fairlake is secure, affordable, and exceeds all customer expectations. Ryker cares about pleasing his customers ahead of quick profits. It's not off in that you have this kind of customer experience. Fiarlake will have my storage business next time and forever because they earn it with actions and deeds!”
“I would like to say that Elizabeth was very nice to let us look at the units and told us about the insurance and everything else about it. She was very nice to tell us about cube smart too. I would rate this a 10 out of 10 in all.”
“I've been renting a parking spot and am enclosed unit for about a year. I have nothing but good things to say. What I like best is they have a night guard and a person on staff that's on site during the day.”