Lids provides good customer service. The store has a nice selection of hats. Staff ensure the store does not get crowded. Customer service is appreciated, even when the store is busy. Some staff are very helpful and patient, while others may come across as uninterested. Overall, Lids offers a decent shopping experience, with some staff going above and beyond to help customers.
Stevie G was super helpful and very patient with me. This guy is super creative and a mastermind. Loved the good customer service and I will definitely be back. Thank you!
December 2022
Sadly I couldn't find a hat I wanted they had a nice selection of hats just couldn't find one that caught my eye and they made sure to keep a certain amount of ppl in the store at a time so it wouldn't get crowded in there. Good job lids for keeping it safe for y'all and customers.
October 2022
Store was packed, only one sales person on shift which is crazy! Embroidery took a little longer since Juju was the only one there but she managed! Props to her! Handled BUSY store, long check out line, customer request and embroidery orders! I appreciate her customer service!
