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November 2023 by Lynn Beckwith
Always great service and professional help. Prompt service at a fair price. Excellent!
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September 2023 by Allen Parker
Absolutely the RUDEST older lady that I've EVER met in a retail establishment. I asked for a specific size of oring and she scoffed. Actually scoffed, and proceeded with, "Well, I'm not going to look through what I have to check the sizes. What you see is what you get."I asked, " Do you not have a listing of the specs of your products?" Without answer, she proceeded to stand over me as I looked through the stock.I stood up and looked at her, trying to assemble a non-offensive way to ask why she was standing over me. Coldly, she looked at me and said, " Do you have a problem with me standing here looking at you?"Are you serious? My response was unchecked and curt, "I am just wondering why you are standing over me like this. "She then retorts, without tact, "I'm just making sure anything you touch, you put back!"Um, excuse me! Your store facing looks like a small herd of ostriches went foraging overnight and you trained a monkey to just find a peg to hang it all on.I told her she was being very rude, so she snatched the items from my hand that I was about to purchase and said, "Get out."With pleasure. You lost more than a customer. You lost respect as a human. I'll never be back and never refer anyone here EVER!
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August 2023 by Geoff Lynch
Had a similar experience as last person to leave a one star review. Had a guy help me before and was super helpful. Didn’t have what I needed but still sold me some cool new items. Upsell! This woman at the counter is a horrible person. She has no business helping customers. The condition of this store, real dump with garbage everywhere and dead equipment piled up in front of store is likely a clear reflection of the owner of this place. If they have been open for 45 years it is surely d*** luck. They need to close it down and make room for better merchandising and customer service. Store owners complain about internet sales, this is a strong argument for avoiding the brick and motor. Avoid this place and this woman. Obviously miserable with her own existence.
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February 2023 by Kerry
Honestly it’s the best place to work for the owners are very sweet people and as an employee I’ve grown to look at them as not bosses but family they are so sweet and nice and honest and I couldn’t think of a better place to work
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January 2023 by Pete C.
Friendly, knowledgable service. They make you feel right at home and take care of all your pool needs. The pool water testing is great, much more accurate than the drops that some other places use. The family that runs this business is very warm and caring.
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November 2022 by Joe Orsak
Solid, knowledgeable, courteous staff and much better pricing than Leslie's.
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November 2022 by Linda Marino
Wes was very helpful with my pool needs. Very friendly and professional.
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November 2022 by Donavan Fritzinger
One of the best companies I’ve ever done business with. Always trying to help with whatever they can to get your pool in great condition.
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November 2022 by Michael Mitchell
Wonderful family owned business. Very knowledgeable staff that doesn't try to take advantage.
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November 2022 by Judy Rodriguez
Give them a break. Everyone has a bad day and this business is going through a lot personally. North woods is one of the best around!
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November 2022 by Raul Salazar
I had been here before and had a great experience but was shocked by customer service this morning. Walked in and older woman with glasses was doing what appeared to be bookkeeping at register with calculator. I asked if they had chlorine and she asked if I could wait till she finished her bookkeeping. She seemed stressed out so I said sure. Meantime there were two young girls at the pool lab counter talking away about non pool stuff. I waited for 5 minutes and then she finally asked for my last name and then tells me she can only sell me 3 pounds of chlorine because of shortage. I told her I'm surprised because just bought a big bucket in Kingwood. She then said in a rude tone well go to kingwood then so I told her okay I will. She said we have been in business for 45 years and know what we are doing. In my mind I was thinking you have survived this long with that customer service. You have not been here in a year per system she explained so go elsewhere so I went to kingwood store and bought a big bucket for 200 bucks (prices have gone up). I explained what happened to kingwood store and they explained there is a slight shortage but not that bad where they couldn't sale but they explained some business are conserving because most of their business is service vs retail. Make sense. So if your looking for good customer service and retail items dont go here. You will be greeted with rudeness and wont sell you much chlorine to save for their preferred customers. I would recommend they shut down retail part of store If they dont want to deal with walk in customers. Will never be back here and will make extra drive to go to kingwood tex sun and pool penny store. Heres a pic of kingwood store and plentiful chlorine buckets you can buy.
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November 2022 by Bridget
I was having a problem with my pool and I called several pool supply companies and nobody knew what the issue was. When I called Northwoods Pool Supply they knew exactly what the issue was. We put the exact chemicals in it that it needed and two days later it was crystal clear. They may not be the closest location for us but we will happily make this drive. They are all knowledgeable and very helpful. As we sat and waited for our turn in the store, I watched an employee go above and beyond to help a customer. He had a few people waiting but instead of rushing the customer he was with, he took his time and helped him figure out his problem. I really appreciate employees with such great customer service and is willing to go above and beyond to help someone. They have earned our business! Good job Northwoods!
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November 2022 by Myke Hastings
Hate to leave the review like this but I'm absolutely appalled by the lady I spoke to first. She gave me their rate and I was happy with it. Told her I was referred to them by my pool servicer and the another place asked 80 per hour. Before I could continue up my sentence and get an appointment and explain the issue I'm having with the pump she interrupted me saying "were certified and experienced, we've been doing this 45 years but your more than welcome to go with them. Goodbye." And hung up on me.I called back and got donny I believe it was and he was kind and helpful and even walked me through possible solution I could do myself. For that I'm upping from 1 star.
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November 2022 by Ryan Owens
If you want it done the right way these are the guys and gals to call. Hands down they are the best around, I would know because I used to work for them when I was a teenager, these folks care about the customer!
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February 2022 by Cora W.
North woods is Honest and knowledgeable and does not over charge you for unnecessary services
