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January 2024 by LaVette Horace
I made an appointment, and I still had to wait over an hour for someone to see me. We needed a notary, and the rep who was suppose to help us didn't even have a notary. So we had to wait 20 mins more for someone else to help.
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December 2023 by K Michelle
VERY DISAPPOINTED WITH SHELL FCUI opened my accounts @ the Woodforest location about 6 years ago and have been using Wilson Rd location ever since (only because it's closer to my home). I only use credit unions because of a better opportunity of approvals and rates than most regular banks. I have always seen the bad star ratings for this location but never had an issue with them until today. I have all my jobs ( truck driver, school bus driver, provider and my own business - event planner) funds going direct deposit to my accounts here, along with referrals that I chose not to get credit for due to the fact that I feel like supporting Shell. I was very disappointed with the result I received from them today, I applied for my 3 personal loan with them and the DENIED ME. I landed on hard time back to back with COVID hitting and my blessing after 4 miscarries. I asked Maria what was the reason I was denied and she told me for 2 of my business credit card with other institution that had a 0 balance but was in collections. I asked her, how many personal loans I had previously with Shell? Me already knowing, I just wanted her to see where I stood personally with Shell. She stated 2 and I said and on those 2 accounts they were paid off either early or within the payment time frame. I just said thank you and have a happy holiday. I have a few major moves coming up ANDhummmm... I'm thinking about changing credit unions
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December 2023 by As seen on YouTube
Never staffed well enough 4 teller windows with only one person ever working. Plan 15 minutes to make a payment but end up staying 45 minutes
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November 2023 by Hugh Garcia
Best credit union for car loans and personal loans. Thank you for providing excellent service.
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September 2023 by Natalie G.
I have always heard credit unions were the way to go. This credit union does not disappoint. Everyone is friendly. Opening any account is seamless as well as getting any kind of loans.
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July 2023 by Grideation
Jesus Flores was very helpful! I was nervous to make my account but he helped me through the whole process and made it super easy! Thank you!
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June 2023 by Jose Angel Martinez
ATM is always unable to take cash deposits. Then a sign saying sorry we are understaffed do to covid...Please? covid been over with..Replace those who keep using that as an excuse and hire people who are willing to work..How long are you going to drag covid as an excuse!!!. The whole world has recovered and moved on...REPLACE YOUR WORKERS.... That working from home is over with!!6-3-23.. ATM stays forever broken deposit or small cash withdrawal...sad you have to wait in line for a 100 withdrawal on the weekends your fked
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May 2023 by Nemesis Vela
The girls are super sweet inside! They always have popcorn for the customers. Fast, friendly service.
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May 2023 by Ani Martinez
Atm is always broken! So frustrating for someone who can’t make it during business hrs.
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April 2023 by Elizabeth Bolanos
I’ve always had an amazing experience with Shell FCU, but just recently I’ve dealt with Marissa Gonzales on a vehicle purchase she was amazing she went above and beyond to help me with my purchase, very understanding and her customer service was amazing! Thank you Marissa for your dedication you’re awesome ?
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February 2023 by Adrian Marshall
This location is horrible.I went in today as a new customer to start a new checking account and was met with an employee Adrian who just completely forgot I was there in her office as a colleague come in while we were discussing a new account. She completely ignored our conversation as she was talking to colleague about something off topic so I got fed up and left. Gunna try my luck at a different location
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February 2023 by Johnny Gloria
So my wife called to see if she can finance a 2011 older model car they said yes, so she ran her credit, they told her she needed a co-signer because her credit still new with no history, so I co-signed for her. The Loan got approved but now they saying they can only finance a car 3 to 4 years old. Only if they would of said that from the beginning we would of never ran our credit for the application. Don’t recommend this bank of liars!!
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November 2022 by cj quinn
Longtime Capital One customer. Got fed up with lack of personal attention and human customer service. Joined SFCU, was able to work with them and describe my complete financial situation. Approved for a credit card at a fraction of the interest Capital One had me on. Will be using for all future banking needs.
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September 2022 by Brian Dineen
It's sad that at least every other week the ATM to make deposits is not working and is a huge inconvenience to people paid on Sundays and dlneed to make a deposit and it seems like it's just a band aid every time and then out again the branch needs to replace the whole unit
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June 2022 by Lucky 777
This location sucks !!! The atm is always broken and the drive thru lines take forever ! Be prepared to wait 30 minutes just to make a deposit or withdraw money! How hard can it be when they have money readers that do the job for them ?