The Xfinity Store provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, where customers can also make payments or handle equipment. Experiences at this location vary. Some visits are described as a great experience with short waiting times, and staff noted as polite, friendly, diligent, and fast. Specific employees receive high praise for superb, courteous, and professional customer service with an outstanding personality, making customers feel valued. However, other reviews report significant frustrations. Customers mention a ridiculous wait time, sometimes up to 40 minutes, though the actual service is then quick. There are also reports of serious service outages lasting days, with technicians not resolving issues promptly, leading to appointments being rescheduled. This treatment has left some long-time, loyal customers unimpressed and considering other providers, despite paying more for the same service. The store appears to have improved on some occasions after previously horrible experiences.
Everyone was nice here. I was in and out!! Turned in equipment.
July 2024
Take a ridiculous amount of time to get service, like 40 minutes. And when I finally got service it took 4 minutes. Wait time is annoying, service is great
July 2024
Good treatment, very professional, I recommend them
