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“Ms. Emily in Customer Service is a ROCK STAR!!! I've had different issues come up through different processes whether with pricing, purchasing, and returns and anytime I call Customer Service I hope she's the one who picks up the phone! If you are having issues or anything not go the way it should, GO to Emily in Customer Service and you'll be taken care of swiftly and with Excellence!”
“Good close by Lumber and hardware store but they have being bought out recently and the new NAME IS RITTER LUMBER.. LIKE ANYWHERE CALL THREE PLACES WHEN BUYING LUMBER BECAUSE IT HAS LOTS OF HIGHS AND LOWS IN PRICING..”
“Amazing customer service. Michael Smith helped me with shopping with my entire list including helping pick up 5 pieces of plywood, 8 pieces of 2 x 10 x 8 lumber and other odds and ends. My husband sent me with a list and Michael was really helpful. Jace helped me load everything in my truck. Really nice staff.”
“Came in store asked for help! Encountered the manager Theron ONE WORD RUDE! I was ready to turn around and leave for Home Depot and Tulia ? Came up SHE SAVED THE DAY!
Someone needs to give Theron the manager a lesson or 2 in customer service! Very arrogant! Told me if I needed an electrician I needed to ho somewhere else! Got in my space and said very brisket said " hey wait a minute you listen" I hope to NEVER encounter him again!
Hoping corporate sees this!”
Hardware Stores
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“Love this place, always helpful and seems to have a little of everything. I miss the guy that is doing well at Lowes, he seemed to know about everything. I look forward to seeing how the new addition service is on their Apex, Echo, etc lines.”